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2009 NASAR CONFERENCE May 29, 2009 Little Rock, Arkansas “Regardless of What You’ve Heard, NIMS is Not a Four Letter Word” PowerPoint PPT Presentation


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2009 NASAR CONFERENCE May 29, 2009 Little Rock, Arkansas “Regardless of What You’ve Heard, NIMS is Not a Four Letter Word”. or “The 5 Minute ICS Class”. By: Fred Mullen Franklin County OEM SAR. Produced by: Melissa Francis. Objectives.

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2009 NASAR CONFERENCE May 29, 2009 Little Rock, Arkansas “Regardless of What You’ve Heard, NIMS is Not a Four Letter Word”

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2009 NASAR CONFERENCEMay 29, 2009Little Rock, Arkansas“Regardless of What You’ve Heard, NIMS is Not a Four Letter Word”

or

“The 5 Minute ICS Class”

By: Fred Mullen

Franklin County OEM SAR

Produced by: Melissa Francis


Objectives

  • Explore distinction between/among Political, Agency, Incident Command Structures

  • Discuss difficulties in teaching and learning

  • Examine Barriers to Implementation

  • Review Important Local Cases

  • Demonstrate the 5 minute ICS Class

  • Demonstrate the 1 minute Advanced ICS Class


Who’s In Charge?

  • Political Structure

    • Day to day operations

    • Declared Emergency

  • Agency Structure

    • Chiefs, Directors, Captains, etc.

  • Incident Structure


Who’s In Charge?

  • Incident Command Structure

    • Made up of Agency Personnel

    • Mission driven

    • Most qualified person for function

    • Assignments not dependent on agency or rank

    • IC answers to AHJ

    • Not known by name or rank but by a “skills bundle”


Political Structure

  • Elected Officials

    • Primary Concern—get re-elected

      • Missions to go well

      • Look good while going well

      • Avoid looking bad if things go badly

    • Bureaucracy— cut through or use

    • Back Channels

    • Influences Everything

    • Personality Driven


Agency Structure

  • Appointed Officials

    • Primary Concern—get boss re-elected

      • Missions to go well

      • Give boss and subordinates credit when going well

      • Take blame and explain inadequacies when going badly

    • Secondary Concern—Budget Impact

      • Success usually breeds bigger budget and more influence

      • Smart ones will use failures to breed bigger budgets

    • Image Driven


Incident Structure

  • Overhead to Crew Member

    • Primary Concern—get re-tasked

      • Missions to go well

      • Give boss and subordinates credit when going well

      • Take blame and explain inadequacies

    • Mission Driven


Sometimes it’s simple…

  • Example: Sheriff makes a car stop

    • Political—Sheriff is out working.

    • Agency—Sheriff made a car stop, I better make one…

    • Incident—Single Resource

      • Results:

        • No Ticket Issued—ball scores and cattle prices discussed.

          or

        • Felony arrest made


Sometimes it’s not too confusing…

  • Example: 2 Fire Engines at a dumpster fire

    • Chief and Fire Fighter on 1st Engine

    • 2 Fire Fighters on 2nd Engine

    • Agency—Chief on scene

    • Incident—Chief probably IC

    • Political—mayor probably not coming down for a photo op.


Sometimes it’s complicated…

  • Example: 9-1-1 Call: “My 6 year old daughter has been missing on the Ozark Highlands Trail for 45 minutes”

    • List of who will not be there is shorter than the list of who will be there.

    • No single agency or discipline can handle this incident.


Traditional CommandChoosing Process


No

ON


Works Most of the Time…

  • Major shortcoming is that folks from one discipline has not learned to supervise or be supervised by ones from another discipline


Better Way

When we all know there’s a better way

hint, hint: ICS

…why don’t we use it?


Barriers to Implementation

  • Cultural—Political and Agency

  • ICS training process and materials


Barriers to Implementation

  • “What we do has always worked”

    Interpretation:

    Circle the appropriate choice

    • Nobody

    • Only 1 person

    • Only a few people have been killed by our team so far.

KEY—Examine near misses in light of how ICS might have helped

  • Quail Ridge Road and Valley Creek Story


Barriers to Implementation

  • “If its guys from one agency or discipline we know how to work together on anything—like magic”

    (If this were only true)

    Interpretation:

    Magic… stand by for tragic

KEY—When does it not work like magic?

  • LEO Fatality Story


Barriers to Implementation

  • “I don’t want to use ICS terms on the radio”

    Interpretation:

    Embarrassment—people will think I’m trying to be a big shot or know it all if I use those terms on the radio.

KEY—A little discomfort now while you transition or continual embarrassment as missions go poorly.

  • Quail Ridge Road and Valley Creek Road Story


Barriers to Implementation

  • “You put too big a load on 1 person, we’re just volunteers.”

    Interpretation:

    Remove the ambiguity so I cannot use the fog of battle as an excuse.

KEY—Ask had you rather be in charge with everybody having an assignment and knowing their superior or letting people freelance?

  • VFD Fatality Story


Barriers to Implementation

  • “My agency has jurisdiction, no need to get briefing from these volunteers.”

    Interpretation:

    These slobs have been here 2 hours and haven’t done a darn thing—I’ll show them how to git-r-done!

KEY—Two hours—This is more complicated than it seems

  • LEO Hazmat Story


Barriers to Implementation

Lack of Reinforced Training

  • “Sure, I know ICS—I took the I-100 and I-200 online…”

    Interpretation:

    I am here to mess your day up

KEY—That’s going to help, but did you learn CPR, belaying, shoring, or tracking online?

Must Practice: Table tops, drills, events, monthly training session


ICS Online

Accomplishes 3 things:

  • Paper compliancy with NIMS Standards

  • Introduction to terms

  • False perception you don’t need to learn anything else about ICS


Barriers to Implementation

Lack of Follow Through

  • “Well, nobody else is going to check in, lets go get in our boat and look for the fellow.”Interpretation:

    We’re the only ones here that actually see the big picture

KEY—Your assignment success depends on other people completing theirs

  • Water Rescue Story


Barriers to Implementation

  • Training Process—I Classes

    • Overwhelming

    • Overly redundant without additional clarification or evolution

    • Online emphasized


Barriers to Implementation

  • Training Materials—Text

    • No or few case examples for primary classes

    • Explains what but not how


Two Shortcomings for Us

  • No easily definable way to communicate what is expected, required, needed on every incident.

  • Leaves Political and Agency people

    • Without understanding that they are still in control

    • How to wield that control effectively.


STROKE OF GENIUS

SOMEWHERE SMART PEOPLE SAID

  • Let’s develop some classes to help people manage incidents

  • Let’s teach people from different agencies and disciplines to work together

  • Let’s teach all these people how to use a common terminology

…so far, so good….


Now—Just the Stroke

  • Let’s encourage it to be taken ONLINE by:

    • A person sitting alone with no interaction with others

    • So they can take the test over and over until they pass it without even reading the materials


Using Lessons Learned/Best Practices

  • Develop an ICS Core

    • What are the essentials of ICS that everyone on the scene must understand and utilize?

    • Had to be short or they wouldn’t listen.

    • Had to make sense—not confusing

    • Had to have something for them


Result

  • 5 Minute ICS Class

  • 1 Minute Advanced ICS Class


5 Minute Basic ICS Class

  • Boss—Fancy Title

  • Briefing—Expect it, Demand it

  • Assignment—Understand it

  • Turndown or Accept

  • Do It—NOT SOMETHING ELSE

  • Debrief


1 Minute Advanced ICS Class

  • You May be a Boss—Get Fancy Title

  • Repeat steps 2 through 6 from Basic Course


Overcoming Barriers

“Mr. NIMS, tear down these walls!”

  • Keep it simple—teach the 5 Minute ICS Class at your next meeting

  • Give people a choice:

    • Don’t come if you don’t do ICS

    • Other places to serve


Overcoming Barriers

  • Emphasize Standard of Care

    • Always upgrade responder skills—CPR

    • Always upgrade technology—Better equipment

      ICS is a Responder Skill—it is software for the brain


Overcoming Barriers

  • Emphasize Legal Aspects

    • Homeland Security Directives

    • CFR 29 and 49

    • State Statutes

    • Local Ordinance

    • M.A. and M.O.U.


Overcoming Barriers

  • Proven Management/Leadership Tools

    • Built in Check list

      • Framework for Management

      • Framework for Leadership/Followship

      • Develops atmosphere of cooperation


Overcoming Barriers

  • Emphasize Safety and Mission Performance

  • Reduced Chaos and Reduced Pressure

  • Emphasize Grant Performance


How to Put Together 3 Interests

  • Use Agency Reps

  • Use Unified Command

  • Keep Political and Agency in loop

  • Find a chink in Agency armor

  • Find a chink in Political armor

  • Don’t oversell or undersell your capacity and ability.


Unique Challenges

  • Federal and State have 100,000’s of Responders to expose to this material and to develop paper compliance.

  • Locals—where it must actually be learned AS IS EVERY RESPONDER SKILL


Remember

  • Just like the development of any other RESPONDER SKILL you will make mistakes.

  • It will take time to get used to too like any other responder skill

    • No one would say “The new CPR is too hard, let’s do it the old way.”

  • Must train with the other Stake Holders


Influencing Politicians

  • Invite to training, drills, mocks—Use ICS

  • Emphasis that ICS is most likely method of having competent people performing a function.

  • Emphasis that needed changes are most quickly and effectively made through an ICS structure.

  • Emphasis that TRAINED MUTUAL AID PARTNERS are more likely to come help us if an effective ICS structure is in place


Summary

  • Look for receptive ears.

  • Determine a way to help it fit.

    • Spoon full of sugar

    • Scare the stuffing out of them

  • Appeal to senses, vanity, order, status, astrologers, Dali Lama, interpretative dance, anything that helps it work.

  • Simple way to get key points across


Summary

  • Emphasize agencies and individuals hot buttons.

  • Emphasize “this is a RESPONDER SKILL”

    • Standard of Care for patient

    • Safety for Responders

    • Enhance performance

  • Develop a likable ICS subject matter expert for your team


Questions / Comments

Fred Mullen

Franklin County

Office of Emergency Management

300-A Airport Rd.

Ozark, AR 72949

Office: (479) 667-4909

Cell: (479) 209-0818

Email: fc_oem@hotmail.com

www.fcoes.com


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