Conducting the interview survey
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Conducting the Interview/Survey. Adapted from Multiple Indicator Cluster Surveys (MICS) Regional Training Workshop – Survey Techniques, Unicef & Introduction to Interviewing Techniques, USAID; The IRIS Center at the University of Maryland. Conducting an Interview. Building Rapport.

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Conducting the interview survey

Conducting the Interview/Survey

Adapted from Multiple Indicator Cluster Surveys (MICS) Regional Training Workshop – Survey Techniques, Unicef& Introduction to Interviewing Techniques, USAID; The IRIS Center at the University of Maryland



Building rapport
Building Rapport

  • Consider the context you are in

  • Be one of them rather than an alien

  • Make a good first impression

  • Do not be apologetic

  • Always have a positive approach

  • Stress confidentiality of responses

  • Answer any questions frankly

  • Interview the respondent alone – particularly important for Woman’s Interview


Tips for conducting an interview
Tips for Conducting an Interview

  • Be neutral

  • Never suggest answers

  • Do not change the wording or sequence of questions

  • Handle hesitant respondents tactfully

  • Do not form expectations

  • Do not hurry the interview


Introduction
Introduction

  • Identify yourself, survey sponsor

  • Explain purpose, what info is sought and how it will be used

  • Verify it is the right person

  • Stress confidentiality, voluntary participation, andthat respondent may ask questions

  • Ask permission to proceed



Locating sampled households
Locating sampled households

  • We should have, for each sample cluster:

    • Up-to-date maps to indicate the location of structures,

    • Address information for each structure,

    • A list of the names of the heads of all the households living in the structures


Definitions
Definitions

  • A structure is a free-standing building that can have one or more rooms in which people live,

  • Within a structure, there may be one or more dwelling (or housing) units.

  • A dwelling unit is a room or group of rooms occupied by one or more households.

  • A household is a person or group of persons that usually lives and eats together


Problems in contacting households
Problems in contacting households

  • The selected household has moved away and the dwelling is vacant,

  • The household has moved away and a new one is now living in the same dwelling,

  • The structure number and name of household head do not match with what you find in the field,

  • The household selected does not live in the structure that was listed,


Problems in contacting household
Problems in contacting household

  • The listing shows only one household in the dwelling but two households are living there now,

  • The head of the household has changed,

  • The house is all closed up and the neighbours say the people are on vacation for an extended period,

  • The house is all closed up and the neighbours say that no one lives there,


Problems in contacting households1
Problems in contacting households

  • A household is supposed to live in a structure that when visited is found to be a shop,

  • A selected structure is not found in the cluster, it was destroyed in a recent fire,

  • No one is home and neighbours tell you the family has gone to the market



Identifying eligible respondents
Identifying Eligible Respondents

  • HH Questionnaire is used to identify who is eligible to be interviewed with the Woman’s and Under-5 Questionnaires.

  • All women age 15-49 years and children under 5 years of age who are members of the household are considered eligible for individual interviews

  • Primary caretakers are interviewed only if mother is not in the household list (Deceased? Living elsewhere?)



General procedures
General procedures

  • Understand how to ask each question,

  • Know what information the question is attempting to collect

  • Know how to handle problems which might arise during the interview

  • Know how to correctly record the answers the respondent gives

  • Know how to follow special instructions in the questionnaire


Asking the questions
Asking the questions

  • Ask each question exactly as it is written in the questionnaire (customized/translated previously)

  • Speak slowly and clearly.

  • When in need to repeat the question, do not paraphrase the question but repeat it exactly as it is written.

  • If, after we have repeated a question, the respondent still does not understand it, we may have to restate the question.

  • Be very careful when we change the wording, that we do not alter the meaning of the question.


Probing
Probing

  • In some cases, we may have to ask additional questions or probe, to obtain a complete answer from a respondent.

  • Be careful that probes are "neutral" and do not suggest an answer,

  • Probing requires both tact and skill and it is one of the most challenging aspects for interviewers.


Checking completed questionnaires
Checking completed questionnaires

  • Review each questionnaire after completing the interview, before leaving the household

  • How to correct errors? Minor and serious ones

  • Do not recopy questionnaires.

  • Record ALL information on the questionnaires

  • Calculations and anything out of the ordinary should be explained in the questionnaire.



Do not1
DO NOT

  • Get involved in long explanations of the study such as trying to explain sampling

  • Deviate from the study introduction, sequence of questions, or question wording

  • Try to justify or defend what you are doing.

  • Suggest an answer or agree or disagree with

    an answer


Do not2
DO NOT

  • Rush the respondent

  • Patronize respondents

  • Dominate the interview

  • Prompt the respondent for specific answers

  • Let another person answer for the sampled respondent

  • Interview someone you know

  • Falsify interviews

  • Improvise



Ending the interview1
Ending the Interview

  • Thank client. Tell that it is important/helpful info to program

  • Answer any of client’s questions - about interview or content of survey


Checking completed questionnaires1
Checking completed questionnaires

  • Review each questionnaire after completing the interview, before leaving the household

  • How to correct errors? Minor and serious ones

  • Do not recopy questionnaires.

  • Record ALL information on the questionnaires

  • Calculations and anything out of the ordinary should be explained in the questionnaire.


Returning work assignments
Returning work assignments

  • At the end of fieldwork each day, the interviewers should:

    • Check that the cover sheet of a Household Questionnaire for each household assigned is filled, whether or not the interview was completed.

    • Report to supervisor about any problems

    • Return to the supervisor the completed Household Questionnaires and accompanying Woman’s and Children’s Questionnaires placed inside.


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