Customer Service Case Study Past and Present. Noel Landuyt The University of Texas at Austin Customer Service Symposium January 9, 2002. Survey of Organizational Excellence Group. Located at UT Austin Conduct the S.O.E.
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Customer ServiceCase StudyPast and Present
The University of Texas at Austin
Customer Service Symposium
January 9, 2002
UT (28 Units/Over 2 years)
Various Special Events Centers
Various Student Services
Private Industry Partners
Why did you interact with organization?
Obtain licensing information
Participant in specific program or service
What type of “customer”?
Open to any Category Type
Data Analysis Results returned in Five Construct Areas
Designed to Meet SB 1563
Every Organization is different.
Custom items grouped together
Items specific to a program or service (food service delivery different from health service delivery)
Items specific to a customer group