Customer Service Case Study Past and Present. Noel Landuyt The University of Texas at Austin Customer Service Symposium January 9, 2002. Survey of Organizational Excellence Group. Located at UT Austin Conduct the S.O.E.
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The University of Texas at Austin
Customer Service Symposium
January 9, 2002
Various Special Events Centers
Various Student Services
Private Industry PartnersPreparation: Units (some examples)
Obtain licensing information
Participant in specific program or service
What type of “customer”?
Open to any Category TypePreparation: New Survey Custom Group Examples
Designed to Meet SB 1563
See HandoutPreparation: New Survey Standard Items
Custom items grouped together
Items specific to a program or service (food service delivery different from health service delivery)
Items specific to a customer groupPreparation: New Survey Custom Items