Service Portfolio Past, Present, and Future. Karen Van Dusen. “Remind me why we did this?”. Newish CIO needed: Personal understanding of breadth of what we offered To enable the discussion of complexity and dependencies, Joel’s “ecosystem” Both external and internal views.
Karen Van Dusen
For our purposes…
An IT capability that is offered to the customer as a well-defined, “productized” consumable offering
Overall, low adoption rate