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Unit 5

Voice Over IP Technology – Pieces and Parts. Unit 5. Overview. Explain the key benefits of VoIP and compare it with IPT. Provide the key benefits of VoIP. Explain the importance and purpose of a packet call center. Describe how and why the calling card market is enabled because of VoIP.

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Unit 5

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  1. Voice Over IP Technology – Pieces and Parts Unit 5

  2. Overview • Explain the key benefits of VoIP and compare it with IPT. • Provide the key benefits of VoIP. • Explain the importance and purpose of a packet call center. • Describe how and why the calling card market is enabled because of VoIP. • Explain two stage dialing. • List the various value-added services available though the new technology. • Describe in detail ICW. • Describe in detail what V2L is. • Provide a “Case study” explanation of how VoIP can help out a corporation.

  3. Virtual Agents

  4. Circuit-Switching Call Center

  5. Packet Telephony Call Center

  6. Common Infrastructure for All Call Agents

  7. Click to Talk

  8. Two Stage Dialing

  9. Pre- and Post- Laid Internet Telephony Components

  10. Call Flow

  11. Call Flow: Part 2

  12. Call Flow: Part 3

  13. ICW Call-Flow

  14. Enterprise Telephony

  15. Enterprise Voice and Data Networks

  16. Typical Enterprise Voice and Data Networks

  17. Integrated Voice and Data Networks

  18. Voice/Data Integration to the Desktop

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