customer top 10
Download
Skip this Video
Download Presentation
Customer top 10

Loading in 2 Seconds...

play fullscreen
1 / 12

Customer top 10 - PowerPoint PPT Presentation


  • 156 Views
  • Uploaded on

Customer top 10. Mission Statement. To exceed customer expectations by providing the highest quality of care in a friendly and encouraging environment. Quality care. Great PT skills Varying specialties and skill set of PTs Evidence based practice Outcome measures. Communication.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Customer top 10' - bryson


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
mission statement

Mission Statement

To exceed customer expectations by providing the highest quality of care in a friendly and encouraging environment.

quality care
Quality care
  • Great PT skills
  • Varying specialties and skill set of PTs
  • Evidence based practice
  • Outcome measures
communication
Communication
  • Honest communication between PTs, patients, front office staff and MDs to provide patients with the best care and experience
friendly factor
Friendly factor
  • Greeting patients by name as they enter the clinic
  • Giving a great impression within the first 90 seconds a patient enters the clinic, as well as a good last impression
  • Treating all patients equally, as you would treat a family member
encouraging environment
Encouraging environment
  • Continuing to instruct patients in a constructive manner
  • Maintaining positive attitudes during session to help encourage patients no matter what level function they are during their episode of care
team work
Team work
  • Working together to help and assist other clinicians with assessment and treatment
  • Working together with clinicians and support staff to give patients the best experience
  • Introducing pt to clinical director and other clinicans
professionalism
Professionalism
  • Professional appearance of staff and clinic
  • Appropriate communication
convenience
Convenience
  • Early morning and evening appointment times
  • Offering initial evaluation appointment within 24-48 hours
  • Ease of accessing the clinic
  • Limited waiting time
caring
Caring
  • Showing empathy toward each patient
  • Following up with patients that miss appointments or do not return
  • Communicating with other appropriate medical personnel if needed
including pt in their poc
Including pt in their POC
  • Help the patient to address their personal goals as part of the goal setting process
  • Educating patient on the importance of their contribution and time commitment to improve their outcomes
  • Constructing HEP with patients to find a program that will work for them.
commitment
Commitment
  • Explaining to each patient who their primary clinician is and introducing PTAs, ATCs etc
  • Commitment letter- explains to patient we are here to help and if there is any thing that is not up to expectation to please speak up
  • Continue to convey commitment to end of episode, encourage pts to call with questions following DC
  • Follow DC with satisfaction surveys
ad