1 / 9

Communication Services

Program Evaluation Plan Report Board of Education Meeting August 11, 2011. Communication Services. Purpose of the Program. Student and stakeholder needs addressed by the program Meeting stakeholders’ information needs Two-way communication. Service Delivery Model. Communications planning

bruce-irwin
Download Presentation

Communication Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Program Evaluation Plan Report Board of Education Meeting August 11, 2011 Communication Services

  2. Purpose of the Program • Student and stakeholder needs addressed by the program • Meeting stakeholders’ information needs • Two-way communication

  3. Service Delivery Model • Communications planning • Crisis communications • Community engagement • Publications • Online communications • Media relations • Cable television programming • Event planning • YouthFriends school-based mentoring program

  4. Progress Toward Previous Program Goal GOAL: We will engage stakeholders in financial conversations. RESULTS: • Financial index increased to 2.54, with more increases expected • No-tax-increase bond issue passed by 80.35 percent

  5. Progress Toward Previous Program Goal GOAL: We will meet stakeholders’ information needs. RESULTS: • Used ADDIE model to determine that our chosen measure was impossible to implement. • Switched to click rates as a measure. • Established list of stakeholder information needs and targets for covering them. Met the targets.

  6. Progress Toward Previous Program Goal DEPLOYMENT LEVEL: Services are well deployed, with no significant gaps.

  7. Future Program Goals to be Evaluated • We will increase public awareness about community engagement in district decision-making. • We will meet stakeholders’ information needs.

  8. Plan for Evaluation Measurable Outcomes Data Collection Methods • We will increase the average score that community members give the district on its “efforts to include the public in district decision-making” from 3.68 to 3.75. • We will increase our click-through rates on our email newsletters from 51.52 percent to 55 percent. • We will increase our First Hand subscribers from 5,344 to 10,000. • Document reviews • Surveys and questionnaires • Focus Groups

  9. Next Evaluation Report in 2012 - 2013 Communication Services

More Related