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NORRIZAL DALDIRI TAX OPERATIONS DEPARTMENT INLAND REVENUE BORAD OF MALAYSIA

System modernization in tax administration in malaysia. NORRIZAL DALDIRI TAX OPERATIONS DEPARTMENT INLAND REVENUE BORAD OF MALAYSIA. SYSTEM MODERNIZATION IN TAX ADMINISTRATION. 1. Introduction 2. System Modernization Efforts: Tax Administration System Customer Service Delivery

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NORRIZAL DALDIRI TAX OPERATIONS DEPARTMENT INLAND REVENUE BORAD OF MALAYSIA

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  1. System modernization in tax administration in malaysia NORRIZAL DALDIRI TAX OPERATIONS DEPARTMENT INLAND REVENUE BORAD OF MALAYSIA

  2. SYSTEM MODERNIZATION IN TAX ADMINISTRATION • 1. Introduction • 2. System Modernization Efforts: • Tax Administration System • Customer Service Delivery • 3. Moving Forward

  3. Introduction: Background Of Malaysia

  4. Malaysia

  5. Introduction :Functions Of IRBM

  6. Introduction : LHDNM Commitments

  7. 2. System Modernization Efforts: • Tax Administration System • Customer Service Delivery

  8. Reform In Tax Administration • Implementation Self Assessment System (2000s) Restructure & Improve Tax System Implement Socio-Economic Policies Underlying Themes in Tax Reforms

  9. System Modernization: Impact of Self Assesment

  10. System Modernization: Impact of Self Assesment

  11. Tax Reform Progress 2014 MTD Final Tax

  12. Tax Administration Model • Tax Audit Management System (TACS + CMS) • Revenue Management System (ReMS) • Refund Management System • Applications • Revenue Accounting System • (eRAS) • Self Assessment System (SAS) • Document Management System (DMS) • Enterprise Taxpayer Profile • (ETP) • Knowledge Base • Human Resource • Finance • Administration

  13. Revenue Management System Maximize Collection & Recovery Action

  14. Revenue Management Models DMAS + ReMS Data from Data Warehouse & ETP

  15. Tax Audit Management System Maximize Voluntary Compliance

  16. TAX AUDIT AND COMPLIANCE SYSTEM (TACS) Modelling, Profiling, Discovery, Analysis, Visualisation, Reporting Types of data extracted Structured data Form B, BE, D, C Alpha Features Base Features Computed Features Derived Features Table Maintenance, Server Job Wizard, Database Utilities • TACS relies on the Data Warehouse for data to be analyse • It extracts the relevant fact tables from the Data Warehouse server

  17. Document Management Systems (DMS) Enable viewing of digital records

  18. DOCUMENTS MANAGEMENT SYSTEM (DMS) Note: IPC = Information Processing Centre CFF= Customer Feedback Form CMS = Case Management system (Audit) CRM = Customer Relationship Management System

  19. System Modernization : Latest Development BIG DATA ANALYTICS MODEL IN IRBM

  20. System Modernization : Latest Development HASiL International Data Exchange Facility- HiDEF

  21. 2. System Modernization Efforts: • Tax Administration System • Customer Service Delivery System

  22. Service Delivery System • Mobile Applications

  23. Service Delivery System : Customer Engagement

  24. Service Delivery System : Web Apps Journey 2004 2006 2008 2009 2010 2013 2014 2016 2015 2018 e-CP39 2019

  25. Service Delivery System : Web Apps

  26. Service Delivery System : Web Apps TAX CYCLE FOR INDIVIDUAL / COMPANY e-CP39 AT YOUR SERVICE

  27. Service Delivery System : Mobile Apps

  28. 3. Moving Forward

  29. Current Challenges & Improvement Opportunities • Self Assessment System (SAS) : Re-engineering The System 1. The need to reengineer the current work process. 2. Limitation to current platform to support further improvement. Systems support issues. 3. Batch job activities at its limit effecting tax operation and data sharing. 4. The need for seamless & realtime integration for analysis, action and decision. 5. The need for quality data managements for analysis, analytic and decision making. 6. Public demand for personalize and improve quality service.

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