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Library Public Services

Library Public Services. Types of Public Services. Reference Age specific Outreach to community Programs and workshops Exhibits, Displays Website and online resources Services and collections. Age specific services. Children (preschool, school age)

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Library Public Services

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  1. Library Public Services

  2. Types of Public Services • Reference • Age specific • Outreach to community • Programs and workshops • Exhibits, Displays • Website and online resources • Services and collections

  3. Age specific services • Children (preschool, school age) • Storytime, crafts, summer reading club, performances, homework help • Teens • book clubs, teen zone, movies, gaming, comics and graphic novels • Adults and Seniors • book clubs, author visits, demonstrations, workshops, crafts and music events • Literacy, computer instruction • homebound delivery

  4. Outreach Services -Public Libraries: • Literacy programs • Bookmobiles • Community meeting space • class visits • school visits to the library • librarian visits to a school • Homebound or disabled delivery

  5. Outreach Services – Academic Libraries • Bibliographic Instruction/Information Literacy • Workshops • Orientations for specific classes • Collaboration with faculty • Community programs • Book-related discussions, exhibits • Services for high school students and reciprocal agreements with other colleges

  6. Community programs • Programs related to specialized subject collections • Exhibits and displays (artists, local history, etc.) • informational, recreational, cultural, entertainment programs • e.g. gardening, travel, author visits, lectures • instructional workshops • computer classes • research workshops

  7. Website, online resources and services • Resource Links • Online databases • community directory and resource lists • research guides

  8. Services and Collections • Pamphlet, handouts and news rack • Public Computers • Tax forms • Government information and reports • Local history

  9. Circulation & Access Services Goals • Provide access to library materials • Inventory control • Shelving/stack management/operations • Holds, reserves, interlibrary loan/document delivery • Customer service - first impression • Patron registration, fines, • Privacy • Security

  10. Access to library materials • Inventory control • Check in/out, discharge/reactivate sensors • Physical inventory, shelf checks for missing items • Shelving/stack maintenance • Shelving, paging, sorting, book drops • Reserve materials: paper and electronic reserves • Process patron requests: • interlibrary loan/document delivery, Holds, shelf-checks

  11. Customer service • First impression of the library • Directional questions • Refer to other areas (reference, childrens) • Signage and handouts communicating policy • Patron registration, fines • Privacy issues • Security and monitoring library behavior

  12. Circulation Terminology Define the availability and status of items in the library collection • In-library use: • Reference collection (encyclopedias, etc) • Reserves (e- reserves, textbooks and course readings; short term loan may be allowed) • Special collections: rare books, documents, current periodicals, maps, etc. • Circulating collection - can be checked out • Circulation policies, issues and restrictions (LIB 103)

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