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HAYS CLIENT SOLUTIONS

HAYS CLIENT SOLUTIONS. BARCLAYS ACCOUNT MANAGEMENT STRUCTURE AND CONTACTS October 2013. Barclays London Account Delivery Team. Barclays Northampton Account Delivery Team. Hays Barclays Account Management Team. Barclays Northern Regions Account Delivery Team.

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HAYS CLIENT SOLUTIONS

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  1. HAYS CLIENT SOLUTIONS BARCLAYS ACCOUNT MANAGEMENT STRUCTURE AND CONTACTS October 2013

  2. BarclaysLondonAccountDelivery Team BarclaysNorthampton Account Delivery Team Hays Barclays Account Management Team BarclaysNorthern Regions Account Delivery Team BarclaysPooleAccountDelivery Team BarclaysCardiffAccountDelivery Team

  3. HAYS BARCLAYS ACCOUNT MANAGEMENT TEAM

  4. RESPONSIBILITIES Client Escalation Contract Sponsor Mark Weller Client Manager Account Oversight

  5. RESPONSIBILITIES Client Escalation Support BTR with overall experience and perception through value add solutions Contract Sponsor Jo Lindsay Strategic Engagement Lead Strategic Contract Manager

  6. Process • Management • Contractor Escalation • Vendor Management • Services RESPONSIBILITIES • Process • Management • SLA Management • Barclays • Quarterly • Reporting • Relationship Management • Management • Information • BTR Escalations Simon Howes Account Director

  7. Process • Management • Contractor Escalation • Vendor Management • Services RESPONSIBILITIES • Process • Management • SLA Management • Barclays • Quarterly • Reporting • Relationship Management • Management • Information • BTR Escalations Jo Green Vendor Manager

  8. IR Escalation RESPONSIBILITIES • Thought Leadership • Knowledge Management • Solutions Delivery ReyadhMallam-Hassam IR and Solutions Director

  9. Process • Management IR’s RESPONSIBILITIES • Escalation – IR’s • Independent Referrals • Services • BTR Engagement – IR’s • Governance Manager – IR’s • Compliance Manager – IR’s Charles Cloggand Katy Luetchford IR Team

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