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Conflict Resolution – 12 Skills

Materials based on Conflict Resolution Network www.crnhg.org , used with permission. 12 – Designing Options. Conflict Resolution – 12 Skills. Discussion: How do we create option?. ?. Creating options. Discussion: Are there different methods for different circumstances?. ?.

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Conflict Resolution – 12 Skills

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  1. Materials based on Conflict Resolution Network www.crnhg.org, used with permission 12 – Designing Options Conflict Resolution – 12 Skills

  2. Discussion: • How do we create option? ? Creating options

  3. Discussion: • Are there different methods for different circumstances? ? Creating options

  4. A fair division of office work ! Let’s try that

  5. Difference between ‘selecting’ and ‘developing’ Selecting options

  6. Solutions are sometimes not used/implemented Implementing the chosen option

  7. What was your favorite or most important skill? Conflict resolution – 12 skills

  8. Win/win approach • Creative response • Empathy • DISC exercise • Listening skills • Assertiveness • Co-operative power • Managing emotions • Willingness to resolve • Mapping the conflict • Designing options 12 skills – 12 classes

  9. Ah conflict! What an opportunity!

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