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RiskView® Presentation for Cable Operators

RiskView® Presentation for Cable Operators. Outage Risk Analytics. Robert Cruickshank CEO & CTO robert.cruickshank@rev2.com (703) 568-8379. Introduction: Our Value Proposition.

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RiskView® Presentation for Cable Operators

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  1. RiskView® Presentation for Cable Operators Outage Risk Analytics Robert Cruickshank CEO & CTO robert.cruickshank@rev2.com (703) 568-8379

  2. Introduction: Our Value Proposition • Rev2 is a rapidly growing Business Risk Analytics™ provider focused on delivering solutions that improve business performance. • Our RiskView® Risk Concentration Analysis™ framework offers the ability to identify, quantify, and compare vulnerabilities throughout an organization. • RiskView identifies the materiality of risks according to their potential impact on business performance, helping our customers to prioritize and schedule risk mitigation, business process automation, problem resolution, resource allocation and overall spending. • RiskView measures risks in terms of their Financial, Reputational, Legal and Regulatory impact. • RiskView outcomes typically include: • Reduced operational risk profile • Reduced OpEx • Improved customer experience • Competitive advantage Confidential 2

  3. Rev2 Company Facts Rev2 Executive Team • Robert Cruickshank, CEO & CTO • VP Customer Service Ops Center, Cablevision • ARRIS, C-Cor, Stargus, TWC RR • Led CableLabs DOCSIS development Sanjay Subramanian, VP Product Delivery NetOps, Micromuse, IBM Tivoli Evan Birkhead, VP Marketing VP Corp. Comm., Micromuse (IBM) Scott Stansbury, Distinguished Engineer IBM Global Network, IBM HPCC, NYSERnet, NFSnet Confidential 3 • Executive summary • Mature, patent-pending, next-generation, risk solution • Referenceable, brand name customers • Primary differentiators • Risk Concentration Analysis™ identifies hidden risks • Enables prioritization of the most material risks • Quantifiable value proposition and immediate ROI • Vertical solutions • Cable/Telco service providers • Manufacturing • Financial services

  4. Core Verticals Highly Available Enterprise Solutions Cable & Service Provider Outage Solutions … RiskView is an outage risk analytics solution that helps you drive down costs and improve your customer’s experience by delivering the capability to move from a reactive, point-in-time view of data to an over time, cross-silo view of performance metrics. … RiskView is a business risk analytics solution that identifies the business materiality of those events thatwould be the most impactful to youroperational performance. Confidential 4

  5. ARRIS “Assure” Quad-PlayFrom Automated Outage Notification to Repair Financial Impact Analysis Rev2 RiskView® provides service outage analytics that enable prioritization of infrastructure issues based on their financial impact and creates additional Work Order. EventAssure declares an Event with an automated notification for a Work Order WorkAssure creates the work order and acknowledges with the assigned job ID WorkAssure creates the work order and acknowledges with the assigned job ID Network outage suspected at Node 0 Workforce Management Performance Management Proactive Outage Management Automated Outage Interface WorkAssure determines the best resource to fix the issue (skillset, distance, equipment etc.) WorkAssure determines the best resource to fix the issue (skillset, distance, equipment etc.) EventAssure determines all devices offline behind Node 0 Common Data Collection Common Periodic Data Collection for Performance and Outage Information CMTSs and CPEs The tech is dispatched and notified via his handheld of the outage details The tech fixed the outage and closes the job on his handheld. WorkAssure powered Field Tech Confidential 5

  6. RiskView Architecture Confidential 6

  7. RiskView Cost Savings • Correlation and Risk Concentration Analysis™ enables RV to find issues that are otherwise hidden. • Characteristics of a hidden issue include: • Small and intermittent • Below real-time thresholds • Not detected right away • Add up in cost over time • Get worse and become larger • Some issues - even after fixes - remain problematic & costly • Key Outcomes: • Cost-savings analysis reveals “death by a thousand paper cuts” • Proactively identifying issues saves money on calls and maintenance • The longer an issue persists, the more voluntary disconnects result • A key attribute of RV is its ability to identify incidents that lead to voluntary disconnects Hidden issues often last for days, resulting in a snowballing effect of voluntary disconnects. Confidential 7

  8. Use Case: HFC Plant Impairments Source: CableLabs Confidential 8

  9. Call Center, Service and Maintenance Life Cycle of Subs with valid ‘Plant Connectivity’ or ‘Back Office’ Issues Confidential 9

  10. Systematically Correlate Multiple Inputs Over Time • Call Center • Connectivity Calls & Repeats • Field Service e.g., ARRIS WorkAssure • TC = Service Calls & Repeats • EC = Refer to Maintenance • DI = Voluntary Disconnects • Biz/Residential, 1/2/3 Services • Maintenance Activity • Planned, Demand • Telemetry e.g., ARRIS SAA • Hourly Degraded CMs • US/DS Errors/SNR/Power/Util • On/Offline, Node Combining Confidential 10

  11. RiskView Radar Chart The outliers represent the most material risks. Confidential 11

  12. Thank you!

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