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Social Media 101. Judy Moulder Vital Records and Public Health Statistics, Mississippi Department of Health June 5, 2013. Social Media 101: Objectives. Define social media. Review examples of social media.

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Social media 101

Social Media 101

Judy Moulder

Vital Records and Public Health Statistics,

Mississippi Department of Health

June 5, 2013

Social media 101 objectives

Social Media 101: Objectives

  • Define social media.

  • Review examples of social media.

  • Identify the potential role of social media in vital records and public health statistics.

  • Consider potential benefits and barriers to incorporating social media outlets.

Social media in current ph news

Social Media in Current PH News

Defining social media

Defining Social Media

“Social media is a collection of online platforms and tools that people use to share content, profiles, opinions, insights, experiences, perspectives and media itself, facilitating conversations and interactions online between groups of people”

Defining social media1

Defining Social Media

“Social media is a shift in how we get our information. It used to be that we would wait for the paper boy to throw our news on the doorstep (or into the flowers) and we’d read the paper, front to back, with our morning coffee before going to work. Now we get information, 24/7 and on the fly, from anywhere. In the more traditional senses, online, on our phones, and through the social platforms. Social media allows us to network, to find people with like interests, and to meet people who can become friends or customers. It flattens out the world and gives us access to people we never would have been able to meet otherwise.” Gini Dietrich

Defining social media2

Defining Social Media

  • Social Media is the platform/tools (i.e., Facebook, Twitter, etc.).

  • Social Networking is the act of connecting on social media platforms.

  • Social Media Marketing is how businesses join the conversation in an authentic and transparent way to build relationships.



Anatomy of a facebook page

Anatomy of a Facebook Page

  • Brand/Logo

    • Photos, Videos

    • Organizational Bio

Anatomy of a facebook page1

Anatomy of a Facebook Page

2) Announcement/Promotion

  • Health Strategies

  • Community Welfare Alerts

Anatomy of facebook page

Anatomy of Facebook Page

  • Timeline/Interaction

    • Constituent Feedback

Facebook in public health use

Facebook in Public Health Use

Facebook s profile

Facebook’s Profile

  • Extends your presence

  • Viral sharing of content

  • Targets by demographics interests, geography

  • Inherently analytical



How to Write For it

  • Be humorous

  • Post 1-2x per day

  • Publicize events

  • Post links to external org

  • Ask questions, begin convo

  • Include videos and photos

How to Grow Fans

  • Allow posting

  • Place Facebook buttons

  • Hold contests/give-a-ways

  • Promote others’ content

  • Be interesting

  • Have a catchy web address



Anatomy of a twitter page

Anatomy of a Twitter Page

  • Brand/Logo

    --- One Centralized Logo

    --- Measures engagement with “tweets” and “followers”

Anatomy of a twitter page1

Anatomy of a Twitter Page

  • Multimedia Engagement

    --- Video/Photo

    --- Promotion

Anatomy of a twitter page2

Anatomy of a Twitter Page

3) Timeline/Interaction

  • Tweets cannot exceed

    140 characters

Twitter in public use

Twitter in Public Use

Twitter s profile

Twitter’s Profile

  • Content alerts

  • Linked sharing

  • Simple conversations

    • ≤ 140 characters

    • Reaching influence

    • Probes for “the talk”



How to Build “Following”

  • Complete your profile

  • Follow relevant people

  • Create lists

  • Mention people (or other org’s) in your tweets

  • Use hashtags (#)

How to Write For It

  • Post frequently

  • Re-tweet, Reply, Recognize

  • Omit needless words

  • Make it easy to scan

  • Be dramatic

Public perception of vr and phs

Public Perception of VR and PHS

  • Public View of VR and PHS?

  • Have we made our work relevant?

  • Assoc of Public Health Laboratories CEO, Scott Becker’s objective for social media (SM):

    “to put a real face and a more relatable voice on the work of our members, connect with people and share what good things go on in our member labs.”

Role of social media in vr and phs

Role of Social Media in VR and PHS

  • Professional development and information exchange [INTERNALLY]

  • Communicate with and educate the public [EXTERNALLY]

  • Reinforcement for traditional outreach and marketing methods

Role of social media in vr and phs1

Role of Social Media in VR and PHS

  • Reaches non-traditional segment


Naphsis strategic plan

NAPHSIS Strategic Plan

  • Strengthen Engagement with

    Current and Potential Stakeholders

    • Improve Communications to

      Strengthen Member Engagement

      • Expand and Strengthen NAPHSIS


        …All of these objectives could very well be adopted by our respective Vital Records and Public Health Statistics offices too

To be or not to be benefits

To be or not to be - Benefits

  • Dynamic

  • Popular

    • Easy dissemination

    • Community engagement

  • Supports quality improvement and efficacy assessment

  • Inexpensive

    • Versus traditional methods

To be or not to be barriers

To be or not to be - Barriers

  • Available to everyone

  • Another “mouth to feed”

  • Capacity issues

    • IT

    • Personnel

    • Evaluation

    • Privacy issues

    • Something new to learn

Effective use of social media

Effective Use of Social Media

  • Audience

  • Purpose

  • Measure effectiveness

  • Choose channels

  • Virtual conversation

  • Agency website is anchor!

Social media implementation

Social MediaImplementation

  • SM interaction must be thoughtful and strategic

    • extends the voice of your cause

    • Provide staff for SM coordination

Things to Keep in Mind:

  • Establish a social media (SM) policy

    • an extension of communications

  • Identify the goal for organization’s SM outlets

Resource materials

Resource Materials

The Health Communicator’s Social Media Toolkit

CDC’s Guide to Writing for Social Media

Facebook Guidelines and Best Practices

Twitter Guideline s and Best Practices

Button and Badge Guidelines and Best Practices

Social Media Security and Mitigations



Currie D. 2009. Public health leaders using social media to convey emergencies: new

tools a boon. Nations Health 39(6). Available from: .

Skwarecki B. 2013. Twitter study of vaccine messages: opinions are contagious, but in

unexpected says. Public Health, PLOS Journals 2013 [cited 2013 May 29]. Available from:

Jarvis B. 2013. Twitter becomes a tool for tracking flu epidemics and other public

health issues. The Washington Post 2013 [cited 2013 May 29]. Available from:

APHA. 2009. Expert round table on social media and risk communication during times

of crisis, survey results. American Public Health Association & Booz Allen Hamilton, Inc.

Lawson E and A Lipphardt. 2012. Does social media have a role in federal statistic?. 2012

National Conference on Health Statistics.

Reid D. 2013. Social CEOs: Scott Becker , Association of Public Health Laboratories.Avectra

2013 [cite 2013 May 29]. Available from:


Judy moulder judy moulder@msdh ms gov


Mississippi State Department of Health

Office of Vital Records and

Public Health Statistics

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