Reimagine RTS Public Hearing

1. Reimagine RTS Public Hearing April 25, 2019

2. Hearing Agenda • 5:30 – 5:55 RegistrationRTS Staff • 6:00 – 6:10 Call to Order & Welcome Bill Carpenter • 6:10 – 6:15 Public Hearing Procedure Explanation Laura Kenyon • 6:15 – 6:45 Presentation of Proposed Changes Miguel Velazquez • 6:45 – 7:20 Public Comment Period Registered Speakers • 7:20 – 7:25 Next Steps Laura Kenyon • 7:30 Thank You, Hearing Ends Bill Carpenter

3. Call to Order & Welcome Bill Carpenter

4. Reimagine RTS Process

5. 5 Guiding Principles • Maximize Ridership • Enhance the Customer Experience • Ensure System Sustainability • Expand Public Transit to Include More Mobility Options • Coordinate with Community Initiatives

6. Reimagine RTS Process

7. Public Hearing Procedure Explanation Laura Kenyon

8. Proposed System Miguel Velazquez

9. Frequent Fixed Routes • Benefits of the Proposed Fixed Route System: • Frequent Network: • 10 routes that run every 15 minutes, 6am-6pm, M-F • Local Service Network: • 20 routes that run every 30 minutes, 6am-6pm, M-F • 3 Crosstown Routes: • Ridge Rd. • Culver/Goodman/E. Henrietta Rd. • Lyell-Upper Falls Blvd. • Weekday-Weekend Consistency: • All routes that run during the week will run on the weekend • Connection Hubs: • 9 transit hubs that help customers transfer from fixed route buses to other mobility options, including Community Mobility Zones

10. Fixed Route Frequency

11. The Frequent Network

12. The Local Service Network

13. Connection Hubs

14. Proposed Fixed Route Fares

15. Community Mobility Zones • Community Mobility Zones (CMZ) are areas that have historically had low fixed-route ridership • RTS’ proposal introduces technology-rich, customized travel that will replace the use of 40- and 60-foot buses with smaller vehicles and expand service to customers in these areas • CMZ service includes 3 modes: • RTS Flex Service • RTS On-Demand Service • Personal Mobility On-Demand (PMOD)

16. RTS Flex Route Service • Small bus or van follows a consistent route with dedicated bus stops. • The vehicle will flex/deviate from the route to destinations within ¾ mile of the route • Operated by RTS w/ ADA accessible vehicles • Similar to how RTS operates outside Monroe County What is it? Why it is Recommended for RTS? • Flex route service provides improved access and flexibility • Closer to curb-to-curb service for the customer • More appropriate vehicle size for number of customers in each area

17. RTS On-Demand Service • Small bus, van or sedan used to provide on-demand service within zone boundaries, when requested • Operated by RTS w/ ADA accessible vehicle What is it? Why it is Recommended for RTS? • Curb-to-curb service provides improved access and near real-time travel • Makes it easier to reach destinations in the zone while providing easy access to the larger bus system

18. Personal Mobility on Demand (PMOD) What is it? • Provides on-demand, door-to-door transportation for individuals or small groups • Service provided by a third-party (TNC, taxi, etc.) • Fare can include fixed price and/or maximum RTS subsidy per ride Why is it Recommended for RTS? • Offers reliable transportation option in CMZs when RTS service is not running • On-demand, curb-to-curb service provides access to transportation when needed during low-demand times of the day • Provides expanded access to CMZ destinations and the larger bus system on weekdays and weekends

19. How to Get a Ride in the CMZs • Customers will have multiple options to book their trips: • Call the RTS Customer Service Center • Online at myRTS.com • The RTS Mobile App • New mobile ticketing technology expected to launch in 2020

20. Full CMZ Map

21. CMZs By Mode Type RTS On-Demand Service RTS Flex Route Service Henrietta Brockport Webster Greece Pittsford/Eastview Irondequoit Lexington Ave.

22. Commuter Routes RTS will continue operating the same number of trips on the commuter routes. Each will connect to the fixed-route network at a Connection Hub

23. Proposed CMZ Fares • RTS Flex Service • From bus stop to bus stop………$1 • For each flex request……………$1 per flex request • RTS On-Demand • Connect to or from an RTS bus stop………$1 • Curb-to-curb within the zone……………….$3 • PMOD • RTS subsidizes up to $5 per ride: • Customer pays the first $1 • RTS pays up to the next $5 of the ride • Customer pays any remaining cost • Entire trip must stay within any one CMZ • RTS will review overall cost and self-perform service if it becomes more cost effective

24. Public Comment Period Laura Kenyon

25. Public Comment Period • Public Comment Period Rules: • Each speaker has 3 minutes to submit comments • We will follow the order of the registration list • The moderator will call each speaker and hand them a microphone • The moderator will time each speaker • The court reporter will record the entirety of the hearing, including the public comment period If you arrived late and did not register to speak, you can submit your comments online or by mailing them to RTS by 5pm on Thursday, May 9

26. Next Steps Laura Kenyon

27. Next Steps • Written Comments: • Please submit to RTS on or before 5:00 p.m., Thursday, May 9, 2019 • Please submit via myRTS.com or to the address below • Comments received after the close of the public comment period will not be considered Rochester Genesee Regional Transportation Authority Attn: General Counsel 1372 East Main Street, Rochester, NY 14609 • All comments and questions from registered speakers will be available online at myRTS.com and shared with the RGRTA Board of Commissioners in June 2019.

28. Thank You!