ISO Certification benefits

1. ISO Certification benefits 1

2. ISO certification benefits • Management Focus: • ISO management principles can be used by the management as framework to guide their organizations towards improved performance • External Communication • Increasingly, customers, regulatory bodies and the community are demanding that companies: • Demonstrate responsible environmental performance, • Protect consumer safety andcontrol Food Safety risks • Provide a safe working environment too… • ISO certifications could allow Danone to develop recognition of our strong commitment to environmental responsibility & product safety and strengthen confidence among Danone’ stakeholders

3. ISO schemes & Risks assessment & management • ISO 14000 family is primarily concerned with "environmental management • This means that the BU have the ability to: • Identify and minimize harmful effects on the environment caused by its activities, • Achieve continual improvement of its environmental performance. • ISO 22000 is primarily concerned with “ food risks management” • This means that the BU have the ability • Identify food safety hazards and ensure that all the relevant food safety hazards are adequately controlled and monitored • Manage food safety within the framework of a structured management system continually improved and incorporated into the overall management activities

4. ISO 9000 Certification • ISO 9000is primarily concerned with quality management • This means what the organization have to implement in order to: • Fulfill Consumer's quality expectations • Enhance Customer Satisfaction, • Achieve continual improvement of its performance in pursuit of these objectives.

5. Quality Management System –Danone Way & Danone Operating Models • Quality policy is now part and parcel of DW & DOMs. • Danone Way specifies key business principles • DOMs specify the way we want to perform Key Processes, in design, in product realization and in the way to listen to consumer regarding: • Product quality, • Product superiority • And consumer feedback • We don’t need any third party certification to show evidences that Danone focus is consumers satisfaction

6. Relationship and links between DOMs & ISO 9000 • DOMs and General ISO Management Systems principles. • DOMs & ISO core common Principles • Principle 1 – Stakeholder Focus • Principle 2 – Involvement of people • Principle 3 – Process & interrelated processes approaches • Principle 4 – Continual improvement • Principle 5 – Measure performances / KPIs • In consequence • DOMs book is a referential – ISO 9000 could be the way to make easier DOMs management and implementation in “green field” “business units