Southwest Airlines. Operating Model Analysis MISST Project 6 Sarah Stottsberry. Largest U.S. Airline in terms of Passengers Flown 32,000 Employees Based in Dallas Texas Corporate Structure Operations Strategy, Procurement, and Technology Internal Audit Schedule Planning
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Operating Model Analysis
MISST Project 6
Ownership of change initiatives moved to business leaders once foundation was in place
Technology Department considered implications of potential changes as company grows
Building Business Agility at Southwest :Massachusetts Institute of Technology: http://dspace.mit.edu/handle/1721.1/39646