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Basics of Business and Professional Communication

PART ONE. Basics of Business and Professional Communication. Chapter. 1. Communicating At Work. Chapter Summary The Importance of Communication The Nature of Communication Using Communication Networks Choosing the Optimal Communication Channel. The Importance of Communication.

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Basics of Business and Professional Communication

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  1. PART ONE Basics of Business and Professional Communication

  2. Chapter 1 Communicating At Work • Chapter Summary • The Importance of Communication • The Nature of Communication • Using Communication Networks • Choosing the Optimal Communication Channel

  3. The Importance of Communication • Communication skills are the key to job advancement • Executives spend 75 to 80 percent of their time communicating • Communicating effectively often makes the difference in getting hired

  4. The Nature of Communication The Communication Model

  5. The Nature of Communication The Process of Communication • Sender • Message • Encoding • Channel • Receiver • Decoding Continued...

  6. The Nature of Communication The Process of Communication • Feedback • Noise • Context • Social Context • Chronological Context • Cultural Context

  7. The Nature of Communication Communication Principles • Communication is Unavoidable • Communication Operates on Two Levels • Content Messages • Relational Messages • Communication is Irreversible • Communication is a Process Continued...

  8. The Nature of Communication Communication Principles • Communication is Not a Panacea • Communication Often Presents Ethical Challenges • The Golden Rule Standard • The Professional Ethic • Immanuel Kant’s Categorical Imperative • The Utilitarian Rule • The “60 Minutes” Test

  9. Using Communication Networks Formal Communication Networks • Downward Communication • Job Instructions • Job Rationale • Procedures and Practices • Feedback • Indoctrination

  10. Using Communication Networks Formal Communication Networks • Upward Communication • What Subordinates are Doing • Unsolved Work Problems • Suggestions for Improvement • How Subordinates Feel About Each Other and the Job

  11. Using Communication Networks Formal Communication Networks • Horizontal Communication • Task Coordination • Problem Solving • Sharing Information • Conflict Resolution • Building Rapport

  12. Using Communication Networks Informal Communication Networks • Functions of Informal Communication Networks • Confirming • Expanding • Expediting • Contradicting • Circumventing • Supplementing

  13. Using Communication Networks Informal Communication Networks • Cultivating Personal Networks on the Job and Beyond • View Everyone as a Networking Prospect • Get Referrals to Secondary Sources • Seek a Mentor • Become a Bridge • Ask Questions • Don’t Flaunt Informal Shortcuts

  14. Choosing the Optimal Communication Channel Face-to-Face Communication • Cultivating Personal Networks on the Job and Beyond • View Everyone as a Networking Prospect • Get Referrals to Secondary Sources • Seek a Mentor • Become a Bridge • Ask Questions • Don’t Flaunt Informal Shortcuts

  15. Choosing the Optimal Communication Channel Available Channels • Face-to-Face Communication • Teleconferencing • Telephone and Voice Mail • Written Communication • E-mail • Computer Conferencing • Instant Messaging

  16. Choosing the Optimal Communication Channel Considerations When Choosing a Channel • Speed of Establishing Contact • Time Required for Feedback • Amount of Information Conveyed • Control Over How Message is Composed and Delivered Continued...

  17. Choosing the Optimal Communication Channel Considerations When Choosing a Channel • Control Over Receiver’s Attention • Personal vs. Formal • Cost • Permanent Record • Effective for Detailed Messages

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