Managing information systems
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Managing Information Systems. Information Systems in Organisations Part 1 Sections 2.1 and 2.2. Objectives. To understand the role of IS within organisations To understand the diversity of types of IS within a business / organisation

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Managing Information Systems

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Managing information systems

Managing Information Systems

Information Systems in Organisations

Part 1

Sections 2.1 and 2.2


Objectives

Objectives

  • To understand the role of IS within organisations

  • To understand the diversity of types of IS within a business / organisation

  • To understand relationships between IS and business functions


Topics

Topics

  • Types of Information System in Organisations:

    • By organisational level

    • By function within organisational level

    • Examples in functional areas


Is at the organisational level

IS at the Organisational Level

KIND OF SYSTEM GROUPS SERVED

STRATEGIC LEVEL SENIOR MANAGERS

MANAGEMENT LEVEL MIDDLE MANAGERS

KNOWLEDGE LEVEL KNOWLEDGE &

DATA WORKERS

OPERATIONAL OPERATIONAL LEVEL MANAGERS

SALES & MANUFACTURING FINANCE ACCOUNTING HUMAN

MARKETING

RESOURCES


Is at the organisational level1

IS at the Organisational Level

  • Operational-level

    • Elementary activities and routine transactions

    • Data current and accurate

  • Knowledge-level

    • Support knowledge and data workers

    • Integrate new knowledge into the business

    • Office automation


Is at the organisational level2

IS at the Organisational Level

  • Management-level

    • Periodic monitoring, control, decision-making and administration

    • Is the business working well?

  • Strategic-level

    • Long-term (e.g. 5 year) planning and strategy

    • Internal and external information


Examples

Examples

  • What examples can you think of at the different organisational levels?


Types of is

Types of IS

  • Transaction Processing Systems (TPS)

  • Knowledge Work Systems (KWS)

  • Office Automation Systems (OAS)

  • Management Information Systems (MIS)

  • Decision-support Systems (DSS)

  • Executive Support Systems (ESS)


Transaction processing systems

Transaction Processing Systems

Systems that perform and record daily routine transactions necessary for business


Knowledge work systems

Knowledge Work Systems

Systems that aid the creation and integration of new knowledge into an organisation


Office automation systems

Office Automation Systems

Systems that are designed to increase the productivity of data workers


Management information systems

Management Information Systems

Systems that serve planning, control and decision-making through routine summary and reports


Decision support systems

Decision-support Systems

Systems that combine data, models and analysis tools for non-routine decision-making


Executive support systems

Executive Support Systems

Systems that support non-routine decision-making through advanced graphics and communications


Interrelationships

ESS

MIS

DSS

KWS

OAS

TPS

Interrelationships

  • TPS major producer of data

  • External data also required for MIS, DSS and ESS

  • Typical loose coupling of systems

  • ‘Digital firms’ have tighter integration


Functional examples

Functional Examples

  • Examples of IS by function:

    • Sales and marketing

    • Manufacturing and production

    • Finance and accounting

    • Human resources


Sales and marketing

Sales and Marketing


Manufacturing and production

Manufacturing and Production


Finance and accounting

Finance and Accounting


Human resources

Human Resources


Summary

Summary

  • Looked at the role of IS within organisations

    • At organisational levels

  • Looked at the diversity of types of IS within a business / organisation

    • Six different functional types of IS

  • Looked at relationships between IS and business functions

    • Examples by functional area


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