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Managing Information Systems

Managing Information Systems. Information Systems. Information Systems are becoming the foundation of business models and processes They allow for the distribution of knowledge. IT and IS. What is Information Technology? Any form of technology used by people to handle information.

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Managing Information Systems

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  1. Managing Information Systems

  2. Information Systems • Information Systems are becoming the foundation of business models and processes • They allow for the distribution of knowledge

  3. IT and IS • What is Information Technology? • Any form of technology used by people to handle information. • What are Information Systems? • Integrated components processing, storing and disseminating information in an organisation. • Interdisciplinary study of systems that provide information to users in organisations. Pyle, I.C. & Illingworth, V. (Eds) (1996). Oxford Dictionary of Computing, 4th Edition. Oxford / New York: Oxford University Press

  4. Information and Data • Information • Clusters of facts meaningful and useful to human beings in processes such as making decisions • Data • Streams of raw facts representing events such as business transactions – meaningless without structure

  5. Experiences of IT and IS • Examples of IT • Hardware (PC, UNIX server) • Software (e-mail, Internet, Windows, Word) • Consumer devices (mobiles, train times) • Examples of IS • File systems, databases, e-mail servers / clients • e-commerce • SAP, student records

  6. Management Information Systems • MIS • The study of information systems focusing on their use in business and management. • Approaches • Technical • Behavioural • Sociotechnical

  7. TECHNICAL APPROACHES COMPUTER SCIENCE OPERATIONS RESEARCH MANAGEMENT SCIENCE MIS SOCIOLOGY PSYCHOLOGY POLITICAL SCIENCE BEHAVIORAL APPROACHES Approaches to IS SOCIOTECHNICAL

  8. Why is IS Important? • For an organisation to survive and prosper • More locations (networking, Internet) • New products and services • Improve jobs and work flows: • Efficiency • Cost • Ethical and social issues

  9. Why is IS Important? • Worldwide changes: • Global economy • Knowledge- or information-based society • Business enterprise • Digital firm

  10. Global Economy • Growing percentage of economy relies upon import and export • Need to operate globally • IS can provide global trading infrastructure

  11. Information Economy 70% 60% % SERVICE 50% % WHITE COLLAR 40% % BLUE COLLAR 30% % FARMING 20% 10% 0% 1900 1910 1920 1930 1940 1950 1960 1970 1980 1997 YEAR

  12. Changes to Society • Change of employment profiles: • Less farming • Less ‘blue collar’ – manufacturing • Increased service • Increased ‘white collar’ – office-based • USA: 55% of work force are in knowledge- or information-based activities • Shift of manufacture to low-wage countries

  13. Business Enterprise • Change from hierarchical organisations • Now flat, decentralised • Relies on instant information • Flexibility with customer focus, with increasing importance

  14. Digital Firm • An organisation where: • Nearly all relationships with customers, suppliers and employees is digital • Business processes accomplished through digital networks • Flexible • Dependent upon on IT

  15. Course Objectives • Provide an understanding of • IS and underlying IT • Impact on organisations of IS • Implementation and management of IS • IS and global organisations • Provide awareness of IS in your role as a professional

  16. Course Content • Information Systems in an Organisation • Information Systems, Organisations, Management and Strategy • Enhancing Management Decision Making • Managing Data and Information • Redesigning the Organisation with Information Systems and Managing Change

  17. Course Content • Electronic Commerce and the Internet • Information Systems Security and Control • Managing International Information Systems • Managing Assets

  18. Tutorials • Three case studies over semester • Information systems, organisations and decision support • Changing organisations • International organisations and the Internet

  19. Assessment • One piece of individual course-work • 40% of module • Case study report • Set in week 1 • Due beginning week 12 (Monday by 5:00pm) • Exam • 60% of module

  20. Text Book • Haag, Cummings, McCubbrey (2004). Management Information Systems for the Information Age, 4th Edition. McGraw Hill. • Turban, McLean, Wetherbe (1999). Information Technology for Management, 2nd Edition. John Wiley & Sons. Inc. • Laudon, K.C. & Laudon, J.P. (2002). Management Information Systems: Managing the Digital Firm, 7th Edition. Upper Saddle River, New Jersey: Prentice-Hall International, Inc.

  21. Topics

  22. Case Study Planning a New Internet Business

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