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Problem Solving in the World of Work. Ronna Magy TESOL March 25, 2010. Problem Solving in the World of Work.

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problem solving in the world of work

Problem Solving in the World of Work

Ronna Magy

TESOL

March 25, 2010

problem solving in the world of work1
Problem Solving in the World of Work

…..crisis today in America. ... a vast number of adults need educational services to be ready for the college and job training our global economy requires, but our adult education and workforce skills development programs…….are not meeting the needs of America’s citizens or its workers.

Reach Higher America

Overcoming Crisis in the US Workforce

National Commission on Adult Literacy 2008

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Problem Solving in the World of Work

21st Century skills, knowledge and expertise

  • Learning and Innovation Skills
    • Critical Thinking and Problem Solving
    • Communication and Collaboration
    • Creativity and Innovation

Partnership for 21st Century Skills

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Problem Solving in the World of Work

Objectives

  • Identify workplace issues
  • Define stages of problem solving
  • Participate in the problem solving process
  • Identify problem solving skills “transferable” from classroom to workplace
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Problem Solving in the World of Work

Brainstorm

What problems do students

confront in the workplace?

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Problem Solving in the World of Work

21st Century Workplace Readiness Skills

  • Collaborate in Teams
  • Communicate Effectively
  • Make Decisions
  • Take Leadership and Initiative
  • Solve Problems, Use Critical Thinking
  • Understand Health and Safety Practice
  • Be Flexible and Adaptable
  • Use Computers
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Problem Solving in the World of Work

Steps in the Problem Solving Process

  • Describe or read about a problem
  • Discuss the problem
  • Suggest ways to solve the problem
  • Consider the consequences
  • Come to group consensus
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Problem Solving in the World of Work

Roles

LeaderRead the problem and possible solutions

ReporterReport Back

Timekeeper Inform group members of time needs

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Problem Solving in the World of Work

Problem Statement

Pedro has a wife and a child. He works two jobs. On his gardening job he works days: Monday, Tuesday and Wednesday. On Thursday, Friday and Saturday he works from 2:00 pm-11:00 pm as a waiter.

After work on Monday, Tuesday and Wednesday he comes home, eats and goes to school to study English. At school he is happy to be learning, but exhausted from working. After 1 hour of studying he goes home. He wants to study more, but he can’t.

What can he do?

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Problem Solving in the World of Work

Solutions to Pedro’s Problem

a. Stop working one job so he has time to study.

b. Study distance learning materials at home.

c. Suggest his wife get a job.

d. Bring his child to childcare at school.

e. Other

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Problem Solving in the World of Work

Give Your Opinion

Discuss the problem

I think he can (should).........

Consider the consequences

If he does...........then............

Come to group consensus

We think he can (should)…………

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Problem Solving in the World of Work

Report Back

Our group thinks he should……..

because………………………

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Problem Solving in the World of Work

Beginning Level Problem Solving Procedure

  • Discuss Picture Sequence or Picture
  • Pose Guided Questions
  • Students Read the Story
  • Students Suggest Problem Solutions
  • Students Give Opinions by Show of Hands
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Problem Solving in the World of Work

A Workplace Safety Problem

Problem Solving Procedure

  • Describe or Read about the Problem
  • Discuss the Problem
  • Suggest ways to Solve the Problem
  • Consider the Consequences of Each Solution
  • Come to Group Consensus
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Problem Solving in the World of Work

TransferableSkills

How we can help students transfer the skills

they are learning in school--from the language

classroom to the workplace?

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Problem Solving in the World of Work

Transferable Skills: Group Brainstorm

What skills did you learn in today’s workshop

that can be transferred to a job?

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Problem Solving in the World of Work

Transferable Skills Guiding Questions:

  • Did you communicate with others?
  • Did you work in a team?
  • Did you listen to others?
  • Did you come to group consensus?
  • Did you lead your group?
  • Did you discuss the consequences of your decisions?
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Problem Solving in the World of Work

Transferable Skills Statements

  • I can work in a team.
  • I can listen to others.
  • I can cooperate with others.
  • I can be a team leader.
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Problem Solving in the World of Work

Ronna Magy

TESOL

March 25, 2010

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