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Telephone Training

Telephone Training. For Coral Systems With PRI Services Presented by Education Technology Services. Table of Contents. Receiving Calls. Conference Calls. Speaker. Internal Calls. Outside Calls. Mute. Hold. Volume Button. Transfer. Programming Speed Dials. Ending Calls.

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Telephone Training

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  1. Telephone Training For Coral Systems With PRI Services Presented by Education Technology Services V3.0 12/04/2007

  2. Table of Contents Receiving Calls Conference Calls Speaker Internal Calls Outside Calls Mute Hold Volume Button Transfer Programming Speed Dials Ending Calls Last # Redial Call Pickup Further Assistance V3.0 12/04/2007

  3. Receiving Calls Back to Table of Contents • To answer a call • Pick up the handset • Or…press the spkr button • Or…press a flashing line button • To answer a call if you are using a headset • Press the spkr button • Or… press a flashing line button V3.0 12/04/2007

  4. Internal Calls Back to Table of Contents • To place an internal extension call • Pick up handset and dial the three or four digit extension number • Or… just dial the extension number from your digital set - you will be on your speakerphone • Or…press a pre-programmed speed dial button V3.0 12/04/2007

  5. Outside Calls Back to Table of Contents • To make a call within SBBC system • Press outdial button • Dial seven-digit telephone number • To make a local call outside SBBC system • Press outdial button • Dial 9 + ten-digit telephone number V3.0 12/04/2007

  6. Outside Calls (cont.) Back to Table of Contents • To make a long-distance call* • Press outdial button • Dial 9 + 1 + area code + seven-digit telephone number *Providing long-distance calls are allowed on extension V3.0 12/04/2007

  7. Outside Calls (cont.) Back to Table of Contents • To make an international call* • Press outdial button • Dial 9 + 011(international access code) + country code + city code + local telephone number *Providing long-distancecalls are allowed on extension V3.0 12/04/2007

  8. Hold Back to Table of Contents • To put a call on hold • Press the Hold button • To retrieve your held call • Press the Hold button • Or… press the flashing line button V3.0 12/04/2007

  9. Unannounced Transfer Back to Table of Contents • To transfer a call to an extension • Press the Xfer/Conf button • Dial the extension number where the call is to be transferred • Or…press the pre-programmed speed dial button • Hang up V3.0 12/04/2007

  10. Announced Transfer Back to Table of Contents • To transfer a call to an extension • Press the Xfer/Conf button • Dial the extension number where the call is to be transferred • Or…press the pre-programmed speed dial button • Wait until the call is answered, announce the call • Hang up V3.0 12/04/2007

  11. Transfer to Outside Line Back to Table of Contents • To transfer a call to an outside line • Press the Xfer/Conf button • Press Outdial, and the telephone number where the call is to be transferred • Or…press the pre-programmed speed dial button • Hang up V3.0 12/04/2007

  12. Transfer (cont.) Back to Table of Contents • To retrieve a call that you have attempted to transfer • Press the Xfer button. This will disconnect the ringing phone and reconnect you with your outside caller V3.0 12/04/2007

  13. Ending Calls Back to Table of Contents • Replace handset in cradle • Or…press lighted spkr button (light will go off and call will be disconnected) V3.0 12/04/2007

  14. Pickup Back to Table of Contents • To pick up a call within your call pickup group • Lift handset or press intercom button • Press the Pickup button • To pick up a call outside your pickup group • Lift handset or press intercom button • Press 77 + (ext. #) of the ringing phone you want to pick up V3.0 12/04/2007

  15. Three Way Conference Call Back to Table of Contents • Establish a call • Press the Xfer/Conf button • Dial the extension or outside number you want to bring into the conference • Wait for an answer • Press the Xfer button again V3.0 12/04/2007

  16. Using the Speaker Back to Table of Contents • For hands-free conversation • Dial without lifting the handset • When switching from speaker to handset • Lift handset (speaker light will go off) • When switching from handset to speaker • Put caller on hold • Replace handset in cradle • Press flashing hold button or line key (speaker will activate) V3.0 12/04/2007

  17. Mute (When using speakerphone) Back to Table of Contents When activated, Mute will prevent the other party from hearing your side of the conversation over the speaker. • To mute the microphone on your telephone • Press the mute button (light will go on) • To return to two-way conversation • Press the mute button (light will go off) V3.0 12/04/2007

  18. Volume Up/Down Button Back to Table of Contents • Speaker volume • Press spkr button • Depress the volume up or down button (toggle above the word “Coral” on your phone) • Handset volume • Pick up handset • Depress the volume up or down button V3.0 12/04/2007

  19. Volume Up/Down Button Back to Table of Contents • Ring Volume, Cadence, and Type • Dial #136 • To change ring volume • Depress the volume up or down button • Dial 1 to toggle the choice to ring cadence • Depress the volume up or down button • Dial 2 to toggle the choice to ring type • Depress the volume up or down button • Press spkr button to set ring V3.0 12/04/2007

  20. Programming Speed Dials Back to Table of Contents • Dial the program code #139 • Press the selected button to program • Dial the extension number or phone number* to be programmed • Press the selected button again • Hang up by pressing spkr button *If SBBC number, dial one 9 and then the 7-digit number If outside number, dial two 9s and then the 10-digit number V3.0 12/04/2007

  21. Last Number Redial Back to Table of Contents • To activate Last Number Redial • Press the “*” on the dial pad V3.0 12/04/2007

  22. Administrative Specialized Features Back to Table of Contents V3.0 12/04/2007

  23. Page Queue (Page Q) Back to Table of Contents Page Q allows a call to be picked up at any other extension without transferring to that particular extension. • Putting a call into Page Q • Press Xfer button and then dial an assigned page Q number (normally 7060-7069) • Or…press a pre-programmed Page Q button • Contact called party on radio and tell them they have a call on (page Q #) V3.012/04/2007

  24. Page Queue (Page Q) Back to Table of Contents • Retrieving a call put into Page Q • From any phone, dial your assigned Page Q number V3.0 12/04/2007

  25. Camp On/Call Back Back to Table of Contents Camp On notifies you when a busy extension becomes available by ringing back your extension • To Camp On to a busy extension • Press pre-programmed Camp On button Or…dial Camp On code of #176 • Dial Station # • Hang up V3.0 12/04/2007

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