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VOICEMAIL and TELEPHONE TRAINING

VOICEMAIL and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW. Claudette Jamerson for assistance 895-4146 Website: http:/telecom.unlv.edu Telecommunications Department Ext. 00 or 895-3011. Types of Phones. 2500 SET. SINGLE LINE FULLY MANUAL. Types of Phones. Cortelco 8150.

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VOICEMAIL and TELEPHONE TRAINING

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  1. VOICEMAIL and TELEPHONE TRAINING

  2. NUMBERS YOU NEED TO KNOW • Claudette Jamerson for assistance • 895-4146 • Website: http:/telecom.unlv.edu • Telecommunications Department Ext. 00 or 895-3011

  3. Types of Phones 2500 SET SINGLE LINE FULLY MANUAL

  4. Types of Phones Cortelco 8150 • Single line

  5. Types of Phones M2008 One way speaker 8 lines Phased out ‘07

  6. Types of Phones M2616 Two way speaker 16 lines

  7. Twoway speaker 30 lines Types of Phones M3904

  8. Types of Phones IP 79452 lines2-way speakerscolor monitor

  9. Types of Phones Cisco IP 7965 2-way speakers2 – 6 linescolor monitor

  10. TELEPHONE USE and FEATURE LOCATIONS

  11. VoIP vs MERIDIAN TELEPHONES The VoIP and Meridian phones provide the same service and functions at this time. The primary difference VoIP phones utilize a different infrastructure and connection.

  12. Display Speaker Message indicator Release Hold button Function Keys Key Pad Extension # key Volume bar

  13. Display Extension Keys Speaker Soft keys Volume Key Selector

  14. DISPLAYM3904

  15. DISPLAY IP PHONE

  16. DIRECTORY KEY M3904

  17. HOLD BUTTON M2616

  18. HOLD IP PHONE

  19. MESSAGE INDICATORM2616

  20. MESSAGE INDICATOR IP PHONE

  21. RELEASE M2616

  22. VOLUME M3904

  23. MESSAGE KEY M3904

  24. MESSAGE KEY IP PHONE

  25. PHONE NUMBERS • UNLV purchased 6,000 #’s approx 15 years ago • The prefix of 895 –we purchased and own 6,000 numbers 895-0000 through 895-5999 for campus – additionally we purchased 895-5999 through 895-9999 can only be used internally • We grew once again and needed more numbers • We purchased 10,000 numbers • New prefix 774 -0000 though 774-9999

  26. Place a campus call : Lifting handset or keying in 5-digit extension number Place a local call : Dial 8 + 7 digit local phone number then, press directory number – your number is dialed automatically…

  27. Place a long distance call Dial 8 +1+ area code + 7 digit number, then press the directory number – number is dialed automatically . Forward a message-confused with transfer Forward: your number to another number Transfer: a call to another number

  28. CALL PILOT VOICE MAILfor Meridian Phones

  29. Voicemail : How to access your mailbox On campus Off campus Logging in to your mailbox Internal External Setting up your greetings Internal External

  30. How to access your voice mailbox: Internal access # is 54900 (895-4900) • Press your directory number and message key, then # or message key and # and enter your password number (passwords should be 5 to 16 digits and press # again)

  31. EXTERNAL: (off campus) Dial 895-4770 and follow the prompts as if you were on campus

  32. FROM ANOTHER DESK (on campus) Dial 54900 Then continue as if you are at your own desk

  33. GREETINGS Internal External Temporary

  34. INTERNAL GREETING Precedes any message you send on campus (You may use your name or nickname) • Log into your mailbox • Dial 82 then 1 • (follow the prompts) • Record your greeting by Pressing 5 • End your recording your greeting • with #

  35. EXTERNAL GREETING (Should be formal giving your name The department name, and University name) • Log in to your mailbox • Dial 82 then 2 • (follow the prompts) • Record your greeting by pressing 5 • End your recording with #

  36. TEMPORARY GREETING (used when you will be away for a few days or more) • Log in to your mailbox • Dial 82 then 3 • (follow the prompt on the system) • Record your “away” greeting • End your recording with the # • Enter the time, date you want the recording to begin playing, then # • Enter the time, date you want the recording to stop playing, then #

  37. OPTIONS IN CALL PILOT: • CALL PILOT FOR MERIDIAN PHONES: • Press 1 TO PLAY beginning of current message • Press 2 TO REPEAT play of current message • Press 3 TO SKIP FORWARD • Press 4 to play previous • Press 5 to record a message • Press 6 to play next message • Press 7 to get choices of message options • Press 8 lists mailbox options • Press 9 to call sender • Press * FOR HELP • Press # TO STOP PLAY mailbox

  38. OPTIONS IN CALL PILOT: • Press 71 to reply to message • Press 73 to FORWARD message • Press 75 to COMPOSE a message • Press 76 to DELETE each message • Press 79 to SEND/delivers message in the mailbox, this must be done or they will not receive your message. • Press 83 to DISCONNECT from the voice mail system

  39. UNITY VOICE MAIL FOR IP PHONES

  40. GREETINGS (Unity Voice Mail) Use your settings button and your message button to setup your personal greetings such as name, password, message options etc.

  41. How to access your Unity voice mailbox: Internal Dial 44900 and follow the prompts External Dial 774-4900 and then press the #

  42. CISCO UNITY VOICEMAIL FOR IP Phones Use these keys while listening to a message 1-restart message 2-save 3-delete 5-change volume 7- rewind, small 8-Pause or resume 9-fast-forward to end

  43. CISCO UNITY VOICE MAIL FOR IP Phones Use these keys after listening to a message 1-replay message 2-save 3-delete 4-reply 5-forward message 6-save as unheard 7-rewind, small 9-play message summary

  44. NUMBERS YOU NEED TO KNOW • Claudette Jamerson for assistance • 895-4146 • Website: http:/telecom.unlv.edu • Telecommunications Department Ext. 00 or 895-3011

  45. THE END

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