1 / 11

Jira User Manual

6 May 2013. Jira User Manual. Some Basics. Any request from IT department should be registered as an “Issue” in a system which its name is “ Jira ”. Also, You can track the process of performing the issue from Jira system. So: Issue = Your request!. Issue Types.

atanner
Download Presentation

Jira User Manual

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 6 May 2013 Jira User Manual

  2. Some Basics • Any request from IT department should be registered as an “Issue” in a system which its name is “Jira”. Also, You can track the process of performing the issue from Jira system. So: Issue = Your request!

  3. Issue Types • Issues can be one of these types: 1.New Feature 2.Task 3.Bug : Any new thing you ask from IT department : Any job You ask from IT department to do. : Any problem about IT services(software and hardware) that you face with, including software or hardware services.

  4. Workflow status • Workflow status shows you how your “Issue” is going on. It can be: • Open: As soon as you create an Issue, it goes to “Open” status. • In Progress: As soon as the assignee starts to check your request and resolve your issue it goes to “In Progress” status. • Resolved: When the assignee finishes resolving your issue, it goes to “Resolved” status. • Closed: If, because of a reason, the someone closes an Issue, it goes to “Closed” status. • Reopened: If, because of a reason, someone decides to repeat asking a closed request, he can reopen it so that the Issue goes to “Reopened” status.

  5. Jira System • You can access Jira system from address: http://support.soitco.com

  6. Login Page Type your “user name” and “password” to login.

  7. JiraEnviroment You can use this button to create an issue. These menues give you some information about issues and projects that are registered in Jira. Here,You can see issues that are assigned to you. You can access unresolved issues that you have created by your self. Here, you can watch what is happening to all issues registered in Jira.

  8. Creating an issue Be carefull, its not essential to enter all the fields. Just the fields Which have the red star are essential to be entered.Others are optional. Choose type of the issue. By setting Priority, you can specify importance of the issue. Choose an appropriate name for the issue First click it. Enter a complete description to explain your issue. Enter your estimation of the time needed to perform the issue completely. When you entered information needed in fields, click it to create the issue. If you need to attach any file to this issue, click “Choose Files” button.

  9. Viewing an issue It’s the “summary” entered for the issue. It’s the name of the assignee of the issue. Here, you can see the current status of the issue. Here, you can see type of the issue. It’s the name of the creator of the issue. You can see the importance of this issue. Here, you can see when this issue is created, updated and the due date of the issue. You can watch the description entered for this issue. You can see information about duration of the time needed to perform the issue. Here, you can see the attached file.

  10. Some Points • Whenever an issue changes in any way; including adding a comment, attaching a file, changing a status,… ; you will be informed by sending an email. • If you will be asked to describe something, or explain some points about an issue, you can open the issue and add a “Comment” from Comment button in the picture:

  11. Thanks for your attention

More Related