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Keeping you Running Part I

Experiences in Helping Local Governments Develop Cyber Security and Continuity Plans and Procedures Stan France & Mary Ball stan@co.schoharie.ny.us. Keeping you Running Part I. Outline. Background Grant Process Experiences Recommendations. Background. Rural county of 32,000 population

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Keeping you Running Part I

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  1. Experiences in Helping Local Governments Develop Cyber Security and Continuity Plans and Procedures Stan France & Mary Ball stan@co.schoharie.ny.us Keeping you Running Part I

  2. Outline • Background • Grant • Process • Experiences • Recommendations

  3. Background • Rural county of 32,000 population • Board of Supervisors • 16 towns • 6 villages • County Data Processing department provides services without charge to towns and villages

  4. Local Reasons for Addressing • Corrupted machines • Lost information • Lost work time • Effort required by County to support and remedy • Physical threat experience • Courthouse fuel oil spill • Planning for potential dam break

  5. Broader Reasons for Addressing • CSCIC coordination • Local Government Cyber Security Committee • Non-Technical Guide • Additional resources • Alert distribution • Problem reporting • Overall records retention • Incorporating into County emergency planning • Model for replication

  6. The Grant • State Archives Local Government Records Improvement Fund $50k • Provided for • Consultants to evaluate cyber security protection strategies • Acquisition and installation of protection software • Development of model policies and procedures • Consultant to work with municipal staff • Creation of an internet based back-up application

  7. Establish Initial Contact • Five minute presentation to municipal board • Get motion to participate • Leave folder with Guide, model policies, data gathering forms • Identify an initial contact person

  8. Initial Work with Municipal Offices • Review purpose • Identify continuity functions • Identify workflows and resources needed • Forms • Paper documents • Hardware • Software • Skills

  9. Follow Up Work with Municipal Offices • Consolidate needs and develop plans • Provide training in use of Internet backup • Review model policies and establish local versions to recommend to municipal board • Install protective software and train on use

  10. Project Consolidation Process • Calculate number of backup machines, printers, faxes, desks, phones, etc. needed • Identify coordinated alternate sites • Track machine protection reports • Integrate with County emergency plans

  11. Project Experiences • Project Handout Development • Board Meetings • Initial Staff Meetings • Plan Development • Follow up • Software installation • Backup site • Training

  12. Project Handouts • Power point (5 pages on project details) • Local Government Cyber Security: Getting Started Guide • Model policies, plans, and procedures • Business Continuity Policy • Business Continuity Plan and Procedures • Cyber Security Policy • Acceptable Use Policy (Internet Use)

  13. Board Meetings • Presentation to the Board of Supervisors • 22 Towns and Villages • 6 to 9 members on each board • Project handout given to each board member • Presentation took about 5 minutes • Question and answer period • Motion to Participate

  14. Commonly Asked Questions from the Board • Cost or future cost to the municipality • Internet connections (dial up issues) • Backup site • Server location • Security of stored information • Software protection

  15. Initial Meeting with StaffPlan Development • Reviewed workflow • Categorized work functions • Significant, Essential, and Non-essential • Identified office requirements • Hardware, software, equipment, forms, etc. • Documented purchasing and replacement information • Reviewed current backup methods • Discussed files and documents for back-up site • Establish temporary work location(s)

  16. Discovery Process Follow Up • Continuity Issues • Backup usually stored on premises • Physical storage desperately needed • Make more forms available on-line to public • Dial up issues for rural areas • Discussed improvements • Continuity and cyber security • Other County programs used by municipalities

  17. Protective Software • MacAfee software • Easy on-line installation • Scan computers for possible threats or virus • In-house monitoring • AVG on Windows 98

  18. Backup Site • On-line Access • User name and password log-in • Ability to “Add” • Not a working folder • Stored for emergency restoration • Zip program • User friendly, easy to use

  19. Training • Cyber security • Recognizing threats and reporting • Protective software • Backup site • Access the site • Zip files and send to server • Develop backup schedule

  20. Recommendations • It’s not rocket science • Develop the support base before going for formal approval • Know what information to gather before starting gathering • Come to Part II this afternoon

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