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IT Town Hall December 3, 2010

IT Town Hall December 3, 2010. Agenda. IT Consolidation – Service Delivery Models HHS Central IT Organization Chart IT Focus Areas. IT Consolidation Components. There are two layers to IT Consolidation Between EOHHS and ITD Consolidation of Data Centers Within EOHHS

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IT Town Hall December 3, 2010

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  1. IT Town Hall December 3, 2010

  2. Agenda • IT Consolidation – Service Delivery Models • HHS Central IT Organization Chart • IT Focus Areas

  3. IT Consolidation Components • There are two layers to IT Consolidation • Between EOHHS and ITD • Consolidation of Data Centers • Within EOHHS • Consolidation of Operations Infrastructure (Desktop, Network Help Desk, Call Centers) • Consolidation of Large (Enterprise) IT Systems • Consolidation of Small (Maintenance) IT systems • Consolidated Virtual Gateway Services

  4. Consolidated Helpdesk Model

  5. Consolidated Desktop and LAN Support Model

  6. Consolidation Model for Large Enterprise Applications

  7. Consolidation Model forSmall Application Maintenance

  8. IT Consolidation RoadmapKey Milestones High level objectives for the overall roadmap. (These are to be confirmed once the agency specific workgroups complete their work) • Helpdesk & Desktop Consolidation • Complete Transition Plan 10/10 - 1/11 • Establish Advisory Council • Complete agency workgroup effort • Define Tiers, SLA’s, skill sets • Define metrics for reporting • Implement Transition 2/11 - 9/11 • Unicenter standardization and adoption • Implement a Tiered/ Skill Set based call flow • Call Center Design and inter-call center flow • Establish enterprise baselines and Metrics for Reporting • Quality Improvement efforts • Steady State 6/11 - 12/11 • Measure performance against improvement Goals • Continued skill set improvement • Application Consolidation • Implement EOHHS Service Delivery Model and organization for management of large enterprise applications – 12/10 to 4/11 • Implement EOHHS Enterprise Service Delivery Model for small maintenance applications – 12/10 to 4/11

  9. Central HHS IT Organization Chart Deputy SCIO Mary Ellen Bennard Director of IT Strategic Initiatives Russ Murray • VOIP Implementation • Special Projects • Project Management and Planning • Finance and Administration • Customer Service • Engineering Operations • Application Development • IT Controls • Compensation Management • Career Counseling Director Project Mgmt. & Planning Divya Narayan (Acting) Director of IT Finance and Administration Pat Ghannam Director of Engineering Operations Walter Johnson Director of Customer Service Donna Perchase • Governance Council staffing • Project Management • Training & Communications • Fed.Procurement • Business Analysis • Capital Planning • ISA Planning • Standard Processes & Tools • HR Liaison • IT Finance • Technical Operations • Security • Engineering • Network and Tech. Services • App. Ops. Support; Site Mgmt. • Ops. Administration • Tier I and II support for EOHHS employees • Tier I support (password, login, basic navigation) for external web users • Oversee implementation of ITIL Framework EOHHS Chief Operating Officer Andrea Patstone Commonwealth Chief Information Officer John Letchford (Acting) IT Governance Board: Establishes and communicates IT priorities Secretariat Chief Information Officer Manu Tandon This chart documents the organization structure of the emerging EOHHS IT Organization. Additional charts documenting how current departmental organization structures connect into the EOHHS IT Organization are under development. IT Chief Security Officer Russ Murray (Acting) Chief Technical Officer -Posted- Manu Tandon (Acting) • IT Security Policy • Security Design • Variance request and review • EO 504 Coordination • Enterprise Shared Services Maintenance and Development • Enterprise Architecture Services Director of IT Controls -Posted- Director Application Development -Posted- Lead Architect Venkat Jegadeesan Director of Enterprise Shared Services Lyn Delaney (Acting) • Quality Assurance • Application Security • Audit Controls • ADA Policy and Controls • Performance Lab • Release Management (currently under CTO) • Coordinate with PMO on resource allocation • Manage shared pool of application development and web development resources • Architecture Standards and Services (SARM) • Architecture Review • VG infrastructure capacity and controls • SWAT Team • Review of application security and performance • Maintenance of Enterprise Shared Services (ESS) • Development ESS • Integration assessment and planning

  10. Current Focus Areas • IT Stabilization • Network and Virtual Gateway Stabilization • Completion of Organization charts • Measurement and improvement of service SLAs • Standardization • Secretariat Application Reference Model; • PM Tool set and Processes (Massforge, Clarity) • Starter Kits • Governance • IT Governance Board • Communication • EOHHS IT Web Site Refresh, • Monthly email notes and Town Halls Upcoming IT Initiatives…

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