Project Management Institute – Baltimore Chapter “Managing Your Stakeholders and Their Expectations” Mike Berendt, PMP, RMP February 15, 2012. Acknowledgement.
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“Managing Your Stakeholders and Their Expectations”
Mike Berendt, PMP, RMP
February 15, 2012
Thanks to Dr. James T. Brown for his presentation at the PMI Leadership Institute Meeting on 22 October 2012. His treatment of the Art of Stakeholder Management provided the inspiration for my own analysis. Dr. Brown is the President of SEBA Solutions, a Registered Education Provider for PMI.
PMBOK Process 10.1 Identify Stakeholders
“The process of identifying all people or organizations impacted by the project, and documenting relevant information regarding their interests, involvement, and impact on project success”
PMBOK Process 10.4 Managing Stakeholder Expectations
“The process of communicating and working with stakeholders to meet their needs and addressing issues as they occur”
PMBOK, Fourth Edition, pg 243
PMBOK, Fourth Edition, pgs 23-27
Used to Classify and Prioritize Stakeholders
PMBOK, Fourth Edition, pg 249
PMBOK, Fourth Edition, pg 264
Review the Issue Logs at each Stakeholder meeting
PMBOK, Fourth Edition, pg 263
“Understanding, evaluating, defining, and managing expectations so that customer requirements are met. This requires a combination of conformance to requirements (verification) and fitness for use (validation)”
PMBOK, Fourth Edition, pg 190
PMBOK Process 4.5 Perform Integrated Change Control
“The process of reviewing all change requests, approving changes, and managing changes to the deliverables…”
Establish a Process and Enforce it!
Eliminate Scope Creep!
At each milestone in a project, you have three possible decisions that affect how you deal with the project going forward:
Consider classifying your stakeholders in the same way
One or more of these will show up on every project!
May all your stakeholders be the Ideal Stakeholder!
However, this is the exception and not the rule, so use your Stakeholder Register and Issue Logs to Manage all of your Stakeholders’ expectations, meticulously documenting their concerns and how you addressed them. At the end of the day, we all want to see the project completed on time, on budget, and with the level of quality desired!
Or do we………