Electronic etiquette
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Electronic Etiquette. Ann Marie Sabath: Business etiquette : 101 ways to conduct business with charm and savvy, Career Press. Virginia Shea: Netiquette, www.albion.com/netiquette. Chris the Intern.

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Electronic Etiquette

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Electronic etiquette

Electronic Etiquette

Ann Marie Sabath: Business etiquette : 101 ways to conduct business with charm and savvy, Career Press.

Virginia Shea: Netiquette, www.albion.com/netiquette


Chris the intern

Chris the Intern

Chris received an email that was addressed to 42 people in which the writer spent 5 paragraphs talking about how bad the new marketing campaign is. He wonders if this is an appropriate workplace technique.


General business etiquette that also applies to email

General Business Etiquette (that also applies to email)

  • Treat others with respect.

    • Make them feel special.

    • Don’t waste their time.

    • Don’t be hurtful.

    • Don’t expect instant replies.

    • Respond in a timely fashion.


General business etiquette that also applies to email1

General Business Etiquette (that also applies to email)

  • Remember that your words and behavior represent you.

    • Your words can be seen by anyone!

    • Write well…


A bad example

A Bad Example!

“Hey babe. Can u believe what a jerk that sales manager is?  i could due a better job in my sleep!!!!!!!!!!!!!!!!!!! OUTRAGEOUS! CU L8R. <g>”


General business etiquette that also applies to email2

General Business Etiquette(that also applies to email)

  • Behave ethically.

    • Don’t break the law.

    • No jokes or gossip.


Workplace electronic etiquette

Workplace Electronic Etiquette

  • A special note about email…

    • Advantages: cheap, quick, efficient.

    • Disadvantages: potential for misunderstandings!


Chris received this email

Chris Received this Email…

“Would you please get me that report…”

“Would YOU please get me that report…”

“Would you PLEASE get me that report…”

“Would you please get me THAT report…”


Workplace electronic etiquette1

Workplace Electronic Etiquette

  • Managing your email

    • You’re responsible for checking it!

    • Know the system rules.

    • Know what and how to keep, discard, forward.


Workplace electronic etiquette2

Workplace Electronic Etiquette

  • Why send email

    • To inform; to work toward a goal.

    • Efficiency.

    • Is it essential? Correct? Complete?


Workplace electronic etiquette3

Workplace Electronic Etiquette

  • When to send email

    • Know your workplace culture!


Workplace electronic etiquette4

Workplace Electronic Etiquette

  • What to send

    • Keep it brief and work-related.

    • Assume the boss will see it.

    • Proofread, spell check, no !

    • Use a clear subject heading.

    • Watch your tone.

    • Follow salutation guidelines.


Chris the intern1

Chris the Intern

Chris was asked to send the new policy handbook to his department. He made sure his message was well crafted and professional, and had no spelling or grammatical errors. After he sent the message, he realized he neglected to include the attachment.


Workplace electronic etiquette5

Workplace Electronic Etiquette

  • To whom to send email

    • Know your workplace rules.

    • Be VERY CAREFUL when addressing emails.

    • Don’t send an email around your boss!


Workplace electronic etiquette6

Workplace Electronic Etiquette

  • How to send email

    • Use CC or BC with discretion.

    • Don’t tattle tale!

    • Don’t cry wolf with “URGENT.”

    • Maintain “confidentiality.”

    • PROOFREAD (Career Fair story).


General business etiquette that also applies to phone use

General Business Etiquette(that also applies to phone use)

  • Treat others with respect.

    • Don’t waste their time.

    • Make them feel important.


General business etiquette that also applies to phone use1

General Business Etiquette(that also applies to phone use)

  • Remember that your words and behavior represent you.

    • You could be heard by anyone.

    • Speak well.

    • Pretend your boss is next to you.


General business etiquette that also applies to phone use2

General Business Etiquette(that also applies to phone use)

  • Behave ethically.

    • Don’t break the law.

    • Don’t use workplace resources for personal gain.


Workplace phone etiquette

Workplace Phone Etiquette

  • Be considerate of others.

    • Hold

      • Use it!

      • Ask first!

      • Thank them for holding!

    • Speaker phone


Workplace phone etiquette1

Workplace Phone Etiquette

  • Be considerate of others.

    • Conference call

      • Confirm prior to call.

      • Provide clear instructions.

      • Connect callers in priority order.

      • Begin with introductions and close with a summary.


Workplace phone etiquette2

Workplace Phone Etiquette

  • Be considerate of others.

    • Be ON TIME for a phone appointment.

    • Don’t call during busy times.

    • Don’t answer if you can’t talk!

    • Use your message to let callers know if you are in.

    • Keep your cool.


Workplace phone etiquette3

Workplace Phone Etiquette

  • Know your responsibilities.

    • Check voice mail 3-4 times per day.


Workplace phone etiquette4

Workplace Phone Etiquette

  • Pay attention to detail.

    • Repeat information when taking a message.

    • Plan your call before you make it.

    • Listen to what the other person says.

    • Leave a specific, brief message.

    • Role play: taking a message


Workplace phone etiquette5

Workplace Phone Etiquette

  • Think about how you sound.

    • No CHEWING!

    • Smile!

    • Enunciate!

    • Stand up.

    • Don’t rush the caller.


Workplace phone etiquette6

Workplace Phone Etiquette

  • Cell phones

    • Use them out of hearing range.

    • Silence the ring.


Chris the intern2

Chris the Intern

Chris is doing very well in his internship, in large part because he’s not afraid to ask questions.

What questions do you have?


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