City Council Strategic Planning Retreat

1. City Council Strategic Planning Retreat Monday, September 26, 2011 Gainsboro Library

2. Agenda • Budgeting for Outcomes (BFO) Accomplishments • Council Perception and Input • Priority Affirmation • FY 2013 Strategic Issues • Citizen Engagement • Wrap-Up

3. Budgeting for OutcomesAccomplishments • Focus on 7 priority areas and specific outcomes • Transparency • Participation and collaboration • Enhanced coordination of budget processes (e.g. General Fund, Arts Commission, Human Services Committee, HUD, Technology and Fleet funding) • Tailored budget system software

4. Council Perception of the BFO Process and Input on Changes Desired • How well did the BFO process improve allocation of resources to achieve the results you want for Roanoke? • What worked well? • What are the opportunities for improvement? • What do we need to do differently this year? • What do you need and from whom?

5. City of RoanokePriorities Cultivate a thriving business environment and innovative workforce opportunities to ensure the prosperity of our community. Assure community safety needs are met and promote a safe and desirable region. Enhance Roanoke’s exceptional vitality as an attractive, diverse, culturally inclusive, vibrant and active city in which to live, work and play. Foster an environment for lifelong learning which encompasses cradle to career and beyond through shared services and community involvement. Provide effective government which maximizes resources to ensure an open, responsive, and innovative service to the community. Maintain and build quality infrastructure that supports healthy residential neighborhoods, successful commercial areas, and accessible public facilities and amenities. Foster a caring community that utilizes a regional and collaborative approach which encourages self-sufficiency while providing a social safety net to citizens when they are most vulnerable.

6. EconomyCultivate a thriving business environment and innovative workforce opportunities to ensure the prosperity of our community. • Job Growth • Job Opportunity Awareness • Retain & Attract People • Higher Wage Jobs • Strategic Programming • Vibrant Places • University Collaboration • Responsive Government Processes • Regional Partnering • Premiere Business Environment • Increased Attractions & Tourism • Information Accessibility • Brand Awareness & Effective Marketing • Trusted Leadership • Confident & Consistent Direction • Indicators: • Tax Base • Net Job Growth • Average Wage • Commercial & Industrial Real Estate Market • Market & Brand Awareness

7. EducationFoster an environment for lifelong learning which encompasses cradle to career and beyond through shared services and community involvement. • Successful students • Families & community value & support learning • Children ready for schooling/formal learning • Families & community value & support learning • Productive & educated citizenry • A skilled workforce • Lifelong learning opportunities • Families & community value & support learning • Indicators: • Phonological Awareness Literacy Screenings (PALS) scores • Schools meet State & federal standards (Accreditation & AYP) • Graduation rates • Adult learning opportunities

8. Good GovernmentProvide effective government which maximizes resources to ensure open, responsive, and innovative service to the community. • Effectively Managed Resources • Compliance • Streamlined Processes • Accessible • Best Practices • Excellent Customer Service • Engaged & Innovative • High Morale • Highly Competent, Well-Trained Staff • Accurate Accounting • Transparency • Efficient Fiscal Operations • Effective Fiscal Planning & Budgeting • Broad Vision • Approachable & Accessible • Inspiring • Results Oriented • Indicators: • Customer Satisfaction Survey Results • Professional Recognitions/Awards • Employee Retention/Recruitment • Financial Performance • Use of Online Services • Local/Regional Collaboration • External/Internal Audit Reports

9. Human ServicesFoster a caring community that utilizes a regional and collaborative approach which encourages self-sufficiency while providing a social safety net to citizens when they are most vulnerable. • Promote Healthy and Safe Neighborhoods • Promote Positive Youth Development • Prevent Poverty • Promote Self-Sufficiency • Early Identification • Family Involvement/ Holistic Approach • Integrate Citizens into Society • Deinstitutionalization • Public Awareness and Education • Service Delivery • Empowerment • Involvement • Foster positive adult relationships • Indicators: • Citizen survey results • Socio-economic and quality of life trends • Meeting regulatory and legal obligations • Sufficient capacity to reduce demand

10. InfrastructureMaintain and build quality infrastructure that supports healthy residential neighborhoods, successful commercial areas, and accessible public facilities and amenities. • Functional – Planning/Design • Safe and Well Maintained • Multimodal • Regionalism • Clean Air, Land and Water • Sustainability • Stewardship • Conservation • Regionalism • Safe and Well Maintained • Attractive Streetscape • Plan Implementation • Adequate Storm Water Systems • Collaboration & Communication • Accessibility (Proximity / Maintenance) • Functional (Useable / Reliable / Accessible) • Enduring (High Quality) • Sustainability • Indicators: • Meeting Regulations/Legal Mandates • Citizen Survey Results • Environmental Trends • Proactively evaluate and maintain infrastructure

11. LivabilityEnhance Roanoke’s exceptional vitality as an attractive, diverse, culturally inclusive, vibrant and active city in which to live, work and play. • Safe, clean and attractively maintained community • Home ownership • Zoning, land use and codes compliance • Compatible design and well-maintained structures • Community involvement • Active neighborhoods • Public-private partnerships • Personal enrichment • Effective communication thru diverse media • Diverse offering of cultural events and exhibits • Recreational opportunities • Vibrant neighborhoods and healthy business districts • Maintain natural environment and unique assets • Safe, accessible, bicycle and pedestrian friendly • Public transportation • Regional connectivity • Convenience of public services • Indicators: • Community and Neighborhood Desirability • Community Engagement • Community Satisfaction • Participation in Community Activities, Events and Exhibits

12. SafetyAssure community safety needs are met and promote a safe and desirable region. • Strategic planning • Social safety programs in neighborhoods & commercial areas • Hazard mitigation through design, technology, and infrastructure • Reasonable response times • Offender accountability • Proactive risk assessment & resolution • Compliance with national regulations & standards • Implementation of environmentally sustainable practices • Community involvement in strategic planning • Effective emergency warning system • Knowledgeable staff • Community awareness, education, interaction • Indicators: • Accreditation • Insurance Services Office (ISO) rating • Performance standards • Customer surveys • Crime rates • Value of property lost from crime, fire, and other • Regional collaboration

13. FY 2012 Priority Allocations

14. FY 2013 Strategic Issues • Employee Compensation • Operating Capital – Fleet Replacement, Technology, Capital Building Maintenance, Paving • Transit Operation • Capital Improvement Program

15. Employee Compensation • Pay Raise History: • FY 2012: 0% • FY 2011: 0% • FY 2010: 0% • FY 2009: 2% • FY 2008: 4% • Stipend: • FY 2011: $1000 / employee paid in June 2011 • 198 positions eliminated since FY 2007 • Average pay is 6% behind the local market • Cost of 1% pay increase = $800,000

16. Operating Capital *Additional paving expense of $649k in capital project paving accounts

17. Transit Operations • GRTC Operating Subsidy: • FY 2012: $1,654,105 • FY 2011: $1,176,105 • FY 2010: $1,176,105 • FY 2009: $1,424,509 • FY 2008: $1,370,500 • Uncertain federal and state funding • Increased pressure on city operating budget • Impact on level of service provided

18. Capital Improvement Program • Maintain Current Capital Assets • Infrastructure Investment for Livability and Economic Development • Bridge Renovation/Replacement • Streetscape Projects • Stormwater System Enhancements • Civic Center • School Maintenance • Targeted Livability Investments • Parks and Recreation • Libraries Investments made within parameters of debt limitations

19. Capital Improvement ProgramFY 2012-2016

20. FY 2012 Capital Projects (Cash & Debt Funded ) *Funded through Excess Debt funding

21. Approach to Strategic Issues • With revenue uncertainty, we may need to reduce or eliminate some existing services. • Where should our efforts be focused?

22. Citizen Engagement • Public Hearings – legally required • Prior Formats • Public Meetings - Informational and receive comments • City Hall Without Walls

23. Citizen Engagement • Citizen Survey • Citizen Budget Advisory Committee • Comprised of a maximum of 10 citizens from Leadership College, neighborhood organizations • January-May commitment; 2-3 sessions per month • Budget orientation and support provided to participants by city staff • Committee Responsibilities: • Review of FY 2013 operating budget recommendations • Review of capital plan recommendations • Review of tax rate and fee recommendations • Present budget balancing recommendations to City Administration

24. Wrap-Up • Accomplishments for the day • Future briefings