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Workforce Retention Information for apprentices and trainees. The importance of training.
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Workforce Retention Information for apprentices and trainees
The importance of training Quality training is not only important for your skill development, it's crucial for the development of Queensland industry and Queensland’s overall well being – keeping people in good jobs benefits entire communities.
Once completed training… • Skilled and self confident – the qualification is recognised nationally and you’ll have it for life • More job security in economic downturns or recessions • Greater potential for higher earnings through life (as opposed to not having a qualification) • Better position to buy car, house, travel, save etc.
Who’s involved in a quality training experience? Australian Apprenticeships Centres (AACs) Usually the first contact, helps fill out the training contract that everyone signs to commence training arrangement Can help out/solve any problems throughout training Supervising registered training organisation (SRTO) May be a TAFE or a private training company Develops training plan that sets out all training Responsible for training and assessment with your employer
Who’s involved in a quality training experience? Continued… Department of Education, Training and Employment • Registers all apprenticeships and traineeships • Field Officers (inspectors under law) available to resolve disputes • Includes Apprenticeships Info- free advice, referrals and support to all Queenslanders about apprenticeships, traineeships and training options.
Workforce Retention is about: Ensuring workplaces are free from inappropriate behaviours that harm training. Specifically, behaviours illegal in Queensland that damage industry and individuals. Having things in place at work that assist everyone to get the most out of the training system. Everyone has a role and is responsible for what goes on at work – the way you act at work can determine the way you’re treated.
When you don’t have a positive environment: An employer experiences: Increased absenteeism and staff turnover Poor morale and erosion of worker loyalty and commitment Bad publicity, poor public image – becoming ‘known’ as a difficult workplace environment Breakdown of teams and individual relationships Apprentices/trainees experience: High levels of distress, impaired ability to make decisions and poor concentration Loss of self-confidence and self-esteem and feelings of social isolation at work Panic attacks, anxiety disorders, depression, social phobia (withdrawal from usual social interaction) and deteriorating relationships with family and friends Reduced output and performance, incapacity to work, loss of employment
Inappropriate workplace behaviours Workplace harassment Discrimination Sexual harassment Vilification Victimisation
Workplace harassment (Workplace Health and Safety Qld) is repeated, unwelcome and unsolicited -AND- 2.. the person considers to be offensive, intimidating, humiliating or threatening -AND- 3.. a reasonable person would consider to be offensive, humiliating, intimidating or threatening. ** Does not include ‘reasonable’ management action Workplace harassment is where a person is subjected to behaviour that:
Discrimination(Anti-Discrimination Council of Qld) It is against the law to treat a person unfairly because of their: • sex • relationship or parental status • race • religious belief or activity • political belief or activity • impairment • lawful sexual activity • pregnancy • breastfeeding needs • family responsibilities • gender identity • sexuality • age • trade union activity **Also includes treating a person unfairly because of an association with someone from one of these groups.
Sexual harassment(Anti-Discrimination Council of Qld) Sexual harassment is unwelcome conduct of a sexual nature in relation to a person. It happens when a reasonable person would perceive the conduct as offensive, humiliating or intimidating. It has nothing to do with mutual attraction or friendship between people.
Vilification(Anti-Discrimination Council of Qld) Vilification is a public act or statement that incites others to hate a person or group of persons because of their race, religion, gender identity or sexuality. This sort of hatred is illegal and can show up in a number of ways including through leaflets, speech, graffiti, websites, and public abuse or media remarks.
Victimisation(Anti-Discrimination Council of Qld) made, intend to make, or have helped a person make, a complaint under legislation refused to breach legislation, OR because a person has provided information about a complaint. **It can also include a person who has agreed to be a witness. Generally, victimisation is treating a person badly because they have:
Employer responsibilities Employers have the responsibility to meet a duty of care ensuring their workers are free from any foreseeable harm in the workplace. This includes physical harm (installing guards to prevent losing a finger) but has come to include psychological harm which will likely result from the behaviours outlined. Employers can even be held liable for the behaviours of their workers - this is referred to as vicarious liability. Preventative action needs to occur – prevention is better than the cure.
Responsibilities of an apprentice/trainee • Participate in training outlined in your training plan • Maintain your training record (issued by SRTO to record tasks you undertake) • Obey reasonable and lawful instructions from your employer, supervisor and trainer • Gain employer consent for any absence (from work or training) • Not do anything that may damage the employers business or business reputation
Problem solving A simple problem solving process: • Be clear about facts and what the problem is • Talk to someone about it who can help • Come up with possible solutions • Agree on a solution and put it into place • Follow up on things at a later time to make sure things are working out as expected. Problems naturally arise from time to time, if they’re not addressed something small turn into a serious issue.
