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Johan Gort & Annick Starren

Safety as core business of companies in The Netherlands. Johan Gort & Annick Starren. Content. How we look at Safety at corebusiness Learning in safety Features for good safety performances The impact of interventions How to go further?. Quality of Life. Defence, Security and Safety.

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Johan Gort & Annick Starren

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  1. Safety as core business of companies in The Netherlands Johan Gort & Annick Starren Johan Gort, Teamleader Safety

  2. Content • How we look at Safety at corebusiness • Learning in safety • Features for good safety performances • The impact of interventions • How to go further? TNO / Safety at corebusiness

  3. Quality of Life Defence, Security and Safety Built Environment and Geosciences Science and Industry Information and Communication Technology The five core areas in which TNO is active TNO / Safety at corebusiness

  4. Safety at corebusiness • Assumption in safety research is that the more closely safety is linked to the core business the more control is possible • But: what are the factors that stimulate / obstruct a greater link between safety and core business? • And:how can companies and government influence these factors? • (Thanks to Ministry of Social Affairs) TNO / Safety at corebusiness

  5. Content of research Activities: • Literature study • Statement list checked with (12) companies • Risk-analysis of sectors: chemical, metal, food industry • Case studies => Auditmethod ‘Safety@corebusiness’(5 companies) Present activities: • Determining the effects of actual interventions in safety (2 companies) 2003 2006 TNO / Safety at corebusiness

  6. How we look at: Safety@corebusiness TNO / Safety at corebusiness

  7. Coördinating processes input output Transformation Supportive processes Core business • Primary process = transformation of:a) materials in products or b) human energy in services • Coördinating processes = systems, standards, tasks, responsibilities • Supportive processes = resources and means • Core business = the way a company defines itself!!! TNO / Safety at corebusiness

  8. Safety structure • All positions, processe, policies and systems (to work safely) • Safety management system is a method to control risks by the management process • Characteristics:- policy & planning- goals- procedures- communication TNO / Safety at corebusiness

  9. 1 2 3 Safety culture • The way we work here • Shared assumptions which have been developed over tim within a group to deal with problems • That part of the organisational culture which influences attitudes towards risks • Schein: 1 Artefacts 2 Espoused values Basic assumptions 3 TNO / Safety at corebusiness

  10. Learning in safety Basic assumptions Want & be Cultural loop Espoused values Know & understand Triple loop Rules and procedures Shall & may Double loop Behaviour Do Single loop Results Done TNO / Safety at corebusiness

  11. External • Role the company plays to:- government- suplliers- contractors- standardization bodies- trade unions- vicinity- neighbours- inspectorates • Dependent on own definition of core business • Important element for trust in company. TNO / Safety at corebusiness

  12. Results of Audit from case studies (2005) TNO / Safety at corebusiness

  13. Conclusions from case studies • Motivation for safety in the core business:- attitudes of management / employees as result or earlier experiences: safety as an intrinsic value- external pressure- how deep runs the learning process?- what kind of organisation wants the company to be? • Is an integrated safety approach safer?- first part: construction company has a tight coupling but not the best accident rate • Features for good safety performance:*) enforced safety role of middle managers*) well defined roles in safety of all actors in the company*) closed learning loops, with employee involvement*) attention for safety during change*) trust and openness towards external actors TNO / Safety at corebusiness

  14. Closing this research: effect of interventions • In 2 companies quality improvement programs run: (TPM, WCM, Lean manufacturing),introducing learning groups for improvements (Kaizen, SGA, TIT). • We want to know what specific actions on safety contribute to:- improved safety performance- raised safety attitude & behaviour of employees- .... • Method: questionnaire and interviews. • 1 company: cost benefit analysis of proposed intervention TNO / Safety at corebusiness

  15. How to go further… • Dissemination of results by a popular publication for sectors • More insight in effect of interventions (in safety & business impact) leads to better consultancy • Validation of audit method • Focus on leadership and learning in safety. TNO / Safety at corebusiness

  16. More info? Johan Gort TNO The Netherlands johan.gort@tno.nl 0031 23 5549 566 Annick Starren TNO The Netherlands annick.starren@tno.nl 0031 23 5549 549 TNO / Safety at corebusiness

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