Facilitation scenarios
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Facilitation Scenarios. Facilitation Scenarios. For each scenario: What are some tips for dealing with this person? Are there some ground rules you could establish to avoid this? Is there a script that you might use?. Chatty Cathy. Monopolizes the discussion Speaks frequently

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Facilitation Scenarios

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Facilitation Scenarios


Facilitation Scenarios

For each scenario:

  • What are some tips for dealing with this person?

  • Are there some ground rules you could establish to avoid this?

  • Is there a script that you might use?


Chatty Cathy

  • Monopolizes the discussion

  • Speaks frequently

  • Lengthy explanations


Chatty Cathy

  • Monopolizes the discussion

  • Speaks frequently

  • Lengthy explanations

  • Pause the module and consider:

    • What are some tips for dealing with Chatty Cathy?

    • Are there some ground rules you could establish to avoid this?

    • Is there a script that you might use?


Possible reasons for her behavior

An eager beaver

Exceptionally well informed

Naturally wordy

Nervous

Chatty Cathy


Possible reasons for her behavior

An eager beaver

Exceptionally well informed

Naturally wordy

Nervous

What to do

Politely interrupt: “Could you summarize your point so I can move on?”

Apologize: “I’m sorry but we have about 5 more minutes on this topic and three more people want to speak”

Talk to her off line

Chatty Cathy


Silent Sarah

  • Not speaking at all


Silent Sarah

  • Not speaking at all

  • Pause the module and consider:

    • What are some tips for dealing with this person?

    • Are there some ground rules you could establish to avoid this?

    • Is there a script that you might use?


Possible Reasons

Insecure

Overwhelmed

Lacks knowledge of topic

Silent Sarah


Possible Reasons

Insecure

Overwhelmed

Lacks knowledge of topic

What to do

Don’t embarrass her

Warn that you are going to go around the room

Give them time to write it down first

Allow her to ‘pass’

Talk off line

Silent Sarah


Negative Ned

  • Constantly explains that the emerging solution won’t work


Negative Ned

  • Constantly explains that the emerging solution won’t work

  • Pause the module and consider:

    • What are some tips for dealing with this person?

    • Are there some ground rules you could establish to avoid this?

    • Is there a script that you might use?


Possible Reasons

Seriously upset about the topic

Negative thinker in the rest of his life

Concerned the team is not taking enough time to consider potential risks

Negative Ned


Possible Reasons

Seriously upset about the topic

Negative thinker in the rest of his life

Concerned the team is not taking enough time to consider potential risks

What to do

Consider that Ned’s negativity might add value to the team. He might force the team to recognize issues that may have been overlooked.

If he really does not want to contribute to a positive outcome, he may need to be ‘un-invited’.

Negative Ned


Whispering Wendy

  • Wendy obviously has something to say, but she has sidebar chats rather than share with the full team.


Whispering Wendy

  • Wendy obviously has something to say, but she has sidebar chats rather than share with the full team.

  • Pause the module and consider:

    • What are some tips for dealing with this person?

    • Are there some ground rules you could establish to avoid this?

    • Is there a script that you might use?


Possible Reasons

Discussing an unrelated business issue or a personal matter

Discussing the team topic, but is afraid to speak up

Whispering Wendy


Possible Reasons

Discussing an unrelated business issue or a personal matter

Discussing the team topic, but is afraid to speak up

What to do

Use the deadly pause

Invoke your ground rule

Script: Excuse me. I want to make sure that everyone has the benefit of everyone else’s ideas

Speak to Wendy off line

Whispering Wendy


Inarticulate Ian

  • Has trouble putting thoughts into words


Inarticulate Ian

  • Has trouble putting thoughts into words

  • Pause the module and consider:

    • What are some tips for dealing with this person?

    • Are there some ground rules you could establish to avoid this?

    • Is there a script that you might use?


Possible Reasons

Nervous speaker

New to group

His brain processes issues differently

Inarticulate Ian


Possible Reasons

Nervous speaker

New to group

His brain processes issues differently

What to do

Recognize he has valuable ideas

Give him extra time

Nod to make him comfortable

Ask questions and paraphrase

Inarticulate Ian


Boxing Bill and Betty

  • Bill and Betty clash all of the time


Boxing Bill and Betty

  • Bill and Betty clash all of the time.

  • Pause the module and consider:

    • What are some tips for dealing with this person?

    • Are there some ground rules you could establish to avoid this?

    • Is there a script that you might use?


Possible Reasons

Personality conflict

Professional rivals

Think someone has to ‘lose’ in order to ‘win’

Boxing Bill and Betty


Possible Reasons

Personality conflict

Professional rivals

Think someone has to ‘lose’ in order to ‘win’

What to do

Step in between them

Speak to them individually off line

Boxing Bill and Betty


Summary

  • Practice with these techniques to determine which suggestions work best for you


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