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Flow Automotive Companies

Learn how Don Flow, owner and CEO of Flow Automotive Companies, revolutionized the car buying experience by eliminating negotiation and implementing pricing transparency. Discover his ethical approach and commitment to customer satisfaction.

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Flow Automotive Companies

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  1. Flow Automotive Companies 32 Dealerships Don Flow, Owner/CEO

  2. Interview of Don Flow by Ethix magazine, Issue 34, March ‘04: “We don't have the traditional run back and forth negotiating process; we have a pricing structure that's set…You don't have to be a tough negotiator, or more educated, to get a fair price. If you've got a Ph.D. or if you're a janitor, you'll pay the same price for the vehicle. We did a study and found that the people who typically paid the least for the cars were the most able to pay. Those least able to pay, paid the most. For me, it was wrong to take advantage of the least able, a clear violation of the biblical mandate in the book of Proverbs.”

  3. “We want to be transparent to our customers… We share all of our information with our customers. In our appraisal process of a car, we go online together with the customer, pull up all the auction reports, Kelley Blue Book, NADA Black Book…We have kiosks in our showroom floors so people can go online… So we try to accommodate the customer at every step, in the way they'd like to buy a car. In our operating principle, the customer is in control of the process, and our job is to help the customer in that process.”

  4. “I have a real sense of God calling me to this work. After getting my undergraduate degree, I went to Regent College in Vancouver, B.C., for a year of Christian studies. I thought about an academic career, but doing what I am doing was as natural for me as a pastor being called to preach in the pulpit. I'm not talking about preaching to those who work for me, to customers or others. I'm not talking about favoring Christians who work here. I want to respect and value all people, regardless of their beliefs. But I am talking about living out the implications of what I believe… This is where my drive comes from.” Don Flow

  5. The K-12 WRAP “Worklife Restoration and Advancement Project”

  6. John Comenius: Advocate for “PansophicEducation” sophia: “light,” “understanding,” “wisdom” pan: “the union of parts into a (whole) group” pansophia: an integration, or coming together, of all wisdom, no matter where it may be found, into a unifying framework.

  7. The “Integrationists” of the 1600s: John Amos Comenius John Alsted William Ames Alexander Richardson Leaders of the Pansophic Movement and Reformers of Education

  8. The Pansophic Circle of Knowledge: From God back To God The imitation of God through vocation, [“secondary creations”] glorifies God. 4. God is Glorified 1. God Initiates (via creation) text 3. Humans Imitate 2. Humans Discover

  9. “The pious tradesman will know that his shop as well as his chapel is holy ground.” Pastor George Swinnock English Puritan Pastor 17th Century

  10. www.biblicalworldview.com Leadership Cohorts

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