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Copenhagen|Barcelona|Kaohsiung Summit on Service Innovation in Cities

Copenhagen|Barcelona|Kaohsiung Summit on Service Innovation in Cities. how efficient is a city? Workshop 2 IRENE COMPTE | Antoni brey | Twan de bruijn | martin bryndskov | Pahnit Seriburi | per schorling | huw thomas | håkan engman. how efficient is a city?.

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Copenhagen|Barcelona|Kaohsiung Summit on Service Innovation in Cities

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  1. Copenhagen|Barcelona|KaohsiungSummiton Service Innovation in Cities howefficient is a city? Workshop 2 IRENE COMPTE | Antonibrey | Twan de bruijn | martinbryndskov | PahnitSeriburi | per schorling | huwthomas | håkanengman

  2. howefficient is a city? • SILOING RESPONSIBILITY IN CITIES • Problem: Traditional city planning causes silos of responsibility •  decreased efficiency, lack of ’ownership’ and engagement in society Solution: Mapping responsibility for spots & areas in a city to ensure sustainability and efficiency in management. Delegating responsibility to citizens in order to facilitate engagement in and relation to society.

  3. howefficient is a city? • DEMOCRACY vs. EFFICIENCY • Problem: Democratic involvement of citizens and/or employees in decision-making slows down process, leading to decreased efficiency • Solutions: • 1. Citizen involvement through new technological tools (web, text messaging etc.) • Easier access to authorities for citizens • + higher degree of efficiency in service functions (synchronized text messaging less time-consuming than e-mail/telephone calls+ more flexible in terms of location), adaption to the dramatic sociological changes caused by technology. • 2. Appointment of strong and inspiring leader figures who listen, but not afraid to say NO. • Appointing a leader and trusting his/her dispositions is a democratic process.

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