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TDI, THE INSURANCE INDUSTRY & DISASTER RESPONSE. JACK EVINS. TEXAS DEPARTMENT OF INSURANCE. TOPICS - OVERVIEW. TDI’s role regarding disasters Coordination with the insurance industry Disaster-related resources Other issues/questions. TEXAS’ DISASTER EXPOSURES.

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tdi the insurance industry disaster response

TDI, THE INSURANCE INDUSTRY & DISASTER RESPONSE

JACK EVINS

TEXAS DEPARTMENT OF INSURANCE

topics overview
TOPICS - OVERVIEW
  • TDI’s role regarding disasters
  • Coordination with the insurance industry
  • Disaster-related resources
  • Other issues/questions
tdi s role regarding disasters
TDI’s Role Regarding Disasters
  • Coordination with other state/federal agencies
  • Loss prevention/mitigation
  • Solvency monitoring
  • Consumer assistance
  • Complaints & market conduct monitoring
  • Outreach activities
tdi the industry disasters
TDI, the Industry & Disasters
  • Texas State Disaster Coalition (TSDC)
    • Established in early 2001
    • Broad membership
      • State government

(TDI, GDEM, Office of Atty. Gen’l, et al)

      • Emergency management organizations
      • Insurers
      • Trade groups
    • Quarterly meetings
tdi the industry disasters1
TDI, the Industry & Disasters
  • TSDC: Issues Addressed
    • Coordinated disaster plan
    • Information sharing
    • Post-event access to impacted areas
    • Adjuster licensing
    • Industry preparedness
    • Annual disaster plan survey
tdi disaster survey
TDI Disaster Survey
  • Does the company have a disaster response plan?
      • How the company will address increased claims activity?
      • How claims will be handled?
      • How staff will be trained regarding Texas- specific insurance coverages?
tdi disaster survey1
TDI Disaster Survey
  • Does the company have a business continuity plan?
      • How the plan been reviewed in the last 12 months?
      • Is the plan tested periodically?
      • Does the plan assign restoration priority to all significant business activities?
tdi the industry disasters2
TDI, the Industry & Disasters
  • Responding to the 2005 hurricanes
    • TSDC conference calls
    • Insurance assistance centers
    • Data calls
    • Commissioner bulletins
    • TDI & SIIS websites
tdi the industry disasters3
TDI, the Industry & Disasters
  • Dealing with billing/collection issues
    • Bills/payments undeliverable
    • Delayed delivery of cancellation notices
    • Final audits unavailable
    • Billing systems & geographical billing blocks
other issues questions
Other Issues/Questions
  • Agents “out of trust”
  • Handling TDI complaints
  • Report fraud! 1-888-327-8818

or online atwww.tdi.state.tx.us/fraud/onlinereport.html

  • Other questions?
contact tdi
CONTACT TDI

On the web: www.tdi.state.tx.us

By phone: 1-800-252-3439

Personal contact:

[email protected]

512-463-6580

Thank you!

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