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In Search of Effectiveness Factors: A Case Study of the UniKL IIM E-Learning Portal. Presenter:. Tan Wee Hoe ( [email protected] ) Instructor / Specialist Institute Infotech MARA, Universiti Kuala Lumpur (UniKL IIM). Authors:. Tan Wee Hoe, UniKL IIM Zalizah Awang Long, UniKL IIM

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in search of effectiveness factors a case study of the unikl iim e learning portal

In Search of Effectiveness Factors: A Case Study of the UniKL IIM E-Learning Portal

Presenter:

Tan Wee Hoe ([email protected])

Instructor / Specialist

Institute Infotech MARA, Universiti Kuala Lumpur (UniKL IIM)

Authors:

Tan Wee Hoe, UniKL IIM

Zalizah Awang Long, UniKL IIM

Stanley Richardson, Multimedia University

Fauzan Shukor, UniKL IIM

research background
Research Background
  • History of UniKL IIM E-Learning Portal
    • 2003, introduced to create e-learning awareness
    • 2004, officially employed: all academics have to use; as part of the PES.
    • 2005, identifying factors that determine the effectiveness of UniKL IIM E-Learning Portal (Research Aim)
research background1
Research Background
  • Claroline:
    • Open Source License (FOC)
    • Web-based course management system
    • Usage in UniKL IIM:
      • Announcement / bulletin
      • Teaching materials repositories
      • Forum & chat facilities
      • Assignment submission
      • Attendance & results
    • http://elearn.iim.edu.my

Logo of Claroline

conceptual interactions
Conceptual Interactions

Figure 1:Conceptual interactions among entities in UniKL IIM with LMS.

literature review
Literature Review
  • Seven key institutional success factors for Malaysia e-learning industry (Salleh & Teh, 2000).
    • Strong leadership at all levels
    • Pro-active strategic planning with top management commitment
    • Private enterprise paradigm
    • World-class customer-oriented service quality
    • Cross-functional teamwork
    • Sound pedagogical grounding
    • Well-structured content development process
literature review1
Literature Review
  • Critical factor for e-learning in National Taiwan University (Hsu et al, 2002).
    • The ‘richness’ of contents & system
  • Five main factors that influence the effectiveness of online learning process at eight universities in Malaysia (Poon et al, 2004).
    • Instructors’ characteristics
    • Students’ behaviour & attitude
    • Interactive application
    • Technology & system
    • Institutional factors
research methods
Research Methods
  • Semi-structured Interviews
    • Management (Provost & Dean)
    • 2 System Administrators
    • 24 Subject Matter Experts
  • Two core questions:
    • What are the factors that determine the effectiveness of UniKL IIM E-Learning Portal?
    • What is the priority of these factors
  • Interviewees justified the given answers
  • Classify factors based on Socio-technical Systems Approach
  • Calculate the frequencies & the priorities
research methods1
Research Methods
  • Socio-technical Systems Approach
    • Qualitative research approach that based on the inter- dependency of social system & technical system.
  • Three components
    • Technical factors
      • Equipment, materials, processes & environment
    • Social factors
      • The relationships among the workers & their attitudes to the work & their co-workers
    • Economic factors
      • How efficiency of the system is measured, with emphasis on productivity
research methods2
Research Methods
  • Sampling of SMEs
    • Population: 41
    • Total sample: 24 (58.5%)

Table 1: Sample to sub-population ratio of SMEs

factors of effectiveness
Factors of Effectiveness

Table 2:Frequency of factors, grouped under the three components of

socio-technical system.

factors of effectiveness1
Factors of Effectiveness

Table 3: Factors of effectiveness, suggested by the Provost & the Dean.

factors of effectiveness2
Factors of Effectiveness

Table 4: Factors of effectiveness, suggested and prioritised by

System Administrators.

factors of effectiveness3
Factors of Effectiveness

Table 5: Factors of effectiveness, prioritised by Subject Matter Experts.

factors of effectiveness4
Factors of Effectiveness
  • Technical factors
    • Infrastructures & facillities
    • Interface design
  • Social factors
    • Students’ & lecturers attitude
    • Readiness of students & lecturers
  • Economic factors
    • Physical contact hours
    • Not compulsory for students
discussion
Discussion
  • Problematic generalisation of results
    • Cross-cultural differences
  • Enabling other institutions to conduct their own research & compare their results with ours.
  • UniKL IIM would benefit by
    • Creating a ‘road map’ for future develop and
    • Appointing a special team to enhance the benefits of the e-learning portal.
conclusions
Conclusions
  • Dominant factors: Technical factors
  • Positive attitudes towards e-learning initiatives in UniKL IIM
  • Key difficulties:
    • Excessive workload in developing good quality learning material & conducting discussion forum
    • Technological constraints, eg limited computer capacity & unstable Internet connection.
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