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In Search of Effectiveness Factors: A Case Study of the UniKL IIM E-Learning Portal. Presenter:. Tan Wee Hoe ( [email protected] ) Instructor / Specialist Institute Infotech MARA, Universiti Kuala Lumpur (UniKL IIM). Authors:. Tan Wee Hoe, UniKL IIM Zalizah Awang Long, UniKL IIM

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In search of effectiveness factors a case study of the unikl iim e learning portal

In Search of Effectiveness Factors: A Case Study of the UniKL IIM E-Learning Portal

Presenter:

Tan Wee Hoe ([email protected])

Instructor / Specialist

Institute Infotech MARA, Universiti Kuala Lumpur (UniKL IIM)

Authors:

Tan Wee Hoe, UniKL IIM

Zalizah Awang Long, UniKL IIM

Stanley Richardson, Multimedia University

Fauzan Shukor, UniKL IIM


Research background
Research Background

  • History of UniKL IIM E-Learning Portal

    • 2003, introduced to create e-learning awareness

    • 2004, officially employed: all academics have to use; as part of the PES.

    • 2005, identifying factors that determine the effectiveness of UniKL IIM E-Learning Portal (Research Aim)


Research background1
Research Background

  • Claroline:

    • Open Source License (FOC)

    • Web-based course management system

    • Usage in UniKL IIM:

      • Announcement / bulletin

      • Teaching materials repositories

      • Forum & chat facilities

      • Assignment submission

      • Attendance & results

    • http://elearn.iim.edu.my

Logo of Claroline


Conceptual interactions
Conceptual Interactions

Figure 1:Conceptual interactions among entities in UniKL IIM with LMS.


Literature review
Literature Review

  • Seven key institutional success factors for Malaysia e-learning industry (Salleh & Teh, 2000).

    • Strong leadership at all levels

    • Pro-active strategic planning with top management commitment

    • Private enterprise paradigm

    • World-class customer-oriented service quality

    • Cross-functional teamwork

    • Sound pedagogical grounding

    • Well-structured content development process


Literature review1
Literature Review

  • Critical factor for e-learning in National Taiwan University (Hsu et al, 2002).

    • The ‘richness’ of contents & system

  • Five main factors that influence the effectiveness of online learning process at eight universities in Malaysia (Poon et al, 2004).

    • Instructors’ characteristics

    • Students’ behaviour & attitude

    • Interactive application

    • Technology & system

    • Institutional factors


Research methods
Research Methods

  • Semi-structured Interviews

    • Management (Provost & Dean)

    • 2 System Administrators

    • 24 Subject Matter Experts

  • Two core questions:

    • What are the factors that determine the effectiveness of UniKL IIM E-Learning Portal?

    • What is the priority of these factors

  • Interviewees justified the given answers

  • Classify factors based on Socio-technical Systems Approach

  • Calculate the frequencies & the priorities


Research methods1
Research Methods

  • Socio-technical Systems Approach

    • Qualitative research approach that based on the inter- dependency of social system & technical system.

  • Three components

    • Technical factors

      • Equipment, materials, processes & environment

    • Social factors

      • The relationships among the workers & their attitudes to the work & their co-workers

    • Economic factors

      • How efficiency of the system is measured, with emphasis on productivity


Research methods2
Research Methods

  • Sampling of SMEs

    • Population: 41

    • Total sample: 24 (58.5%)

Table 1: Sample to sub-population ratio of SMEs


Factors of effectiveness
Factors of Effectiveness

Table 2:Frequency of factors, grouped under the three components of

socio-technical system.


Factors of effectiveness1
Factors of Effectiveness

Table 3: Factors of effectiveness, suggested by the Provost & the Dean.


Factors of effectiveness2
Factors of Effectiveness

Table 4: Factors of effectiveness, suggested and prioritised by

System Administrators.


Factors of effectiveness3
Factors of Effectiveness

Table 5: Factors of effectiveness, prioritised by Subject Matter Experts.


Factors of effectiveness4
Factors of Effectiveness

  • Technical factors

    • Infrastructures & facillities

    • Interface design

  • Social factors

    • Students’ & lecturers attitude

    • Readiness of students & lecturers

  • Economic factors

    • Physical contact hours

    • Not compulsory for students


Discussion
Discussion

  • Problematic generalisation of results

    • Cross-cultural differences

  • Enabling other institutions to conduct their own research & compare their results with ours.

  • UniKL IIM would benefit by

    • Creating a ‘road map’ for future develop and

    • Appointing a special team to enhance the benefits of the e-learning portal.


Conclusions
Conclusions

  • Dominant factors: Technical factors

  • Positive attitudes towards e-learning initiatives in UniKL IIM

  • Key difficulties:

    • Excessive workload in developing good quality learning material & conducting discussion forum

    • Technological constraints, eg limited computer capacity & unstable Internet connection.


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