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Minneapolis VAMC Steven P. Kleinglass Medical Center Director

Minneapolis VAMC Steven P. Kleinglass Medical Center Director. Robert W. Carey Performance Excellence Award This Award recognizes organizations that have implemented management approaches that result in sustained high levels of performance and service to the veterans we serve. Overview.

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Minneapolis VAMC Steven P. Kleinglass Medical Center Director

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  1. Minneapolis VAMCSteven P. KleinglassMedical Center Director Robert W. Carey Performance Excellence Award This Award recognizes organizations that have implemented management approaches that result in sustained high levels of performance and service to the veterans we serve.

  2. Overview • Introduction to the VAMC, Minneapolis MN • Medical Center Statistics • “Why We Do What We Do” • Background of Why We Took on Carey • How We Started • Years of Work • Where We Are Today • Where Are We Going

  3. Medical Center Statistics • 237 Operating Beds; • 104 CLC Beds (Rehab) • 3,000 FTEE • $500 Million Operating Budget • $30 Million Funded Research • 600,000 Outpatients • 80,000 Unique Patients • Polytrauma Site • Highly Affiliated with the University of Minnesota Medical School • 7 Community Based Outpatient Clinics • New 30 Bed Spinal Cord Injury & Disorder Center

  4. Medical Center Director Nurse Executive Chief of Staff Associate Director

  5. Executive Leadership Board

  6. Minneapolis VAMC • One of the most important reasons for establishing an internal team is to provide a “power plant” to help drive implementation of the improvement plans.

  7. Minneapolis VAMC • Restructuring and re-staffing only changes the players. In order to change the way work is done, the system must be changed.

  8. Minneapolis VAMC • Anyone who has learned to see the organization as a system can never again feel satisfied with “improvement” initiatives that simply change staffing and the organization chart but do not tackle the system itself.

  9. Minneapolis VAMC • Using assessments just for measurement purposes is like buying a Ferrari for grocery shopping.

  10. Minneapolis VAMC • The secret of effective data gathering is to create a situation where the interviewees want to tell you everything.

  11. Minneapolis VAMC • Some leadership teams just don’t have what it takes to pull this off.

  12. Thanks!

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