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AMGA Provider Satisfaction Survey

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AMGA Provider Satisfaction Survey

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    1. 1 AMGA Provider Satisfaction Survey 2005 Results

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    3. 3 Specialties included within Medical Specialties: Addiction Medicine, Allergy-Immunology, Anti-Coagulation Cl, Cardiology,Critical Care, Dermatology, Emergency Medicine, Endocrinology, Gastroenterology, Gerontology, Hematology-Oncology, Audiology, Chiropractic, Hospitalist, Infectious Diseases, Nephrology, Neurology, Occupational Medicine, Osteopathic Therapy, Physical Medicine, Pulmonary Medicine, PVD, Rheumatology, Sleep Studies, Sports Medicine, Travel Medicine, Vascular Medicine, Peds Allergy, Peds Cardiology, Peds Endocrinology, Peds Gastroenterology, Peds Infectious Diseases, Peds Nephrology, Peds Neurology, Peds Oncology, Peds Rheumatology, Peds Psychology, Peds Internal Medicine, Peds Subspecialties, Neonatology, Genetics Specialties included within Medical Specialties: Addiction Medicine, Allergy-Immunology, Anti-Coagulation Cl, Cardiology,Critical Care, Dermatology, Emergency Medicine, Endocrinology, Gastroenterology, Gerontology, Hematology-Oncology, Audiology, Chiropractic, Hospitalist, Infectious Diseases, Nephrology, Neurology, Occupational Medicine, Osteopathic Therapy, Physical Medicine, Pulmonary Medicine, PVD, Rheumatology, Sleep Studies, Sports Medicine, Travel Medicine, Vascular Medicine, Peds Allergy, Peds Cardiology, Peds Endocrinology, Peds Gastroenterology, Peds Infectious Diseases, Peds Nephrology, Peds Neurology, Peds Oncology, Peds Rheumatology, Peds Psychology, Peds Internal Medicine, Peds Subspecialties, Neonatology, Genetics

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    5. 5 AMGA identifies 12 dimensions to measure provider satisfaction. Dimensions are calculated by grouping related questions and weighting each questions equally to develop a summary score showing what percentage of the questions were answered “Very Satisfied”. Dimensions are graphed in descending order of correlation with overall satisfaction. AMGA identifies 12 dimensions to measure provider satisfaction. Dimensions are calculated by grouping related questions and weighting each questions equally to develop a summary score showing what percentage of the questions were answered “Very Satisfied”. Dimensions are graphed in descending order of correlation with overall satisfaction.

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    8. 8 Top three priorities -Quality of care -Time Spent Working -Compensation Note: Priorities are determined via a calculation using the dimension’s correlation and overall satisfaction Top three priorities -Quality of care -Time Spent Working -Compensation Note: Priorities are determined via a calculation using the dimension’s correlation and overall satisfaction

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    11. 11 Leadership and Communication- % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 12% 22% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Primary Care 7% 22% Highest-Surgical 27% 21% Age Providers 56+ (highest satisfaction ratings) 18% 27% Leadership and Communication- % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 12% 22% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Primary Care 7% 22% Highest-Surgical 27% 21% Age Providers 56+ (highest satisfaction ratings) 18% 27%

    12. 12 Quality of Care-Questions related to provider’s perception of their ability to deliver high quality care to their patients (ability to obtain specialty referrals, obtain tests or procedures, prescribe medications) Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 38% 46% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 29% 47% Highest-Surgical 55% 53% Age Newest Providers (highest satisfaction ratings) 43% 44% Quality of Care-Questions related to provider’s perception of their ability to deliver high quality care to their patients (ability to obtain specialty referrals, obtain tests or procedures, prescribe medications) Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 38% 46% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 29% 47% Highest-Surgical 55% 53% Age Newest Providers (highest satisfaction ratings) 43% 44%

    13. 13 Time Spent-Time spent at and outside of work. (time available for your family and personal life, Degree of control over schedule, amount of time spent working, amount of time spent with each patient, volume of patient load) Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 21% 23% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 1% 25% Highest-Surgical 28% 21% Age Providers 56+ (highest satisfaction ratings) 27% 30% Time Spent-Time spent at and outside of work. (time available for your family and personal life, Degree of control over schedule, amount of time spent working, amount of time spent with each patient, volume of patient load) Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 21% 23% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 1% 25% Highest-Surgical 28% 21% Age Providers 56+ (highest satisfaction ratings) 27% 30%

    14. 14 Patient Interaction Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 37% 36% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 23% 34% Highest-Surgical 49% 39% Age Providers 56+ (highest satisfaction ratings) 46% 43% Patient Interaction Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 37% 36% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 23% 34% Highest-Surgical 49% 39% Age Providers 56+ (highest satisfaction ratings) 46% 43%

    15. 15 Administrators Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 14% 23% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Primary Care 9% 23% Highest-Surgical 22% 24% Age Providers 56+ (highest satisfaction ratings) 22% 30% Administrators Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 14% 23% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Primary Care 9% 23% Highest-Surgical 22% 24% Age Providers 56+ (highest satisfaction ratings) 22% 30%

    16. 16 Compensation-Provider perception of pay and equity among specialties Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 10% 15% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Medical 8% 18% Highest-Surgical 21% 13% Compensation-Provider perception of pay and equity among specialties Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 10% 15% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Medical 8% 18% Highest-Surgical 21% 13%

    17. 17 Relationships with Staff Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 29% 28% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 23% 27% Highest-Surgical 40% 27% Relationships with Staff Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 29% 28% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 23% 27% Highest-Surgical 40% 27%

    18. 18 Resources Available Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 23% 24% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 14% 18% Highest-Surgical 32% 24% Age Providers 56+ (highest satisfaction ratings) 33% 32% Resources Available Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 23% 24% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 14% 18% Highest-Surgical 32% 24% Age Providers 56+ (highest satisfaction ratings) 33% 32%

    19. 19 Acceptance by Colleges- Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 28% 29% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 22% 27% Highest-Surgical 41% 29% Acceptance by Colleges- Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 28% 29% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 22% 27% Highest-Surgical 41% 29%

    20. 20 Paperwork Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 9% 11% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 6% 10% Highest-Surgical 12% 10% Age Providers 56+ (highest satisfaction ratings) 15% 15% Paperwork Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 9% 11% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 6% 10% Highest-Surgical 12% 10% Age Providers 56+ (highest satisfaction ratings) 15% 15%

    21. 21 Computers- Availability, access, and ability to receive computer help. Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 57% 54% Computers- Availability, access, and ability to receive computer help. Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 57% 54%

    22. 22 Pre-authorization process Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 10% 13% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 4% 13% Highest-Surgical 2% 16% Pre-authorization process Education % Very Satisfied AMGA NORM % Very Satisfied ‘All providers’ 10% 13% Specialty % Very Satisfied AMGA NORM % Very Satisfied Lowest-Other Physician Specialties 4% 13% Highest-Surgical 2% 16%

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