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COMMUNICATION BARRIERS. “A barrier to communication keeps meanings from meeting. Barriers exist between all people, making communication more difficult than most people seem to realize.” (Ruel Howe).

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Presentation Transcript


Effects

without realizing it, people typically interject communication barriers or blocks into conversation 90% of the time

communication barriers trigger resistance, defensiveness, resentment, withdrawal, and feelings of inadequacy

they also decrease the likelihood of finding a solution

EFFECTS


A list of barriers to communication
A List of Barriers to Communication communication barriers or blocks into conversation 90% of the time

  • criticizing by making a negative evaluation of persons, their actions

    or attitudes

  • analyzing why a person is behaving the way he/she is

  • praising by making a positive judgment of a person, or his/her actions or attitudes


A list of barriers to communication1
A List of Barriers to Communication communication barriers or blocks into conversation 90% of the time

  • ordering: commanding the other person to do what you want

  • threatening: trying to control the other person’s actions by warning of negative consequences you will impose

  • moralizing: preaching, telling someone what she or he should do

  • inappropriate questions, like “are you sorry you did it?”


A list of barriers to communication2
A List of Barriers to Communication communication barriers or blocks into conversation 90% of the time

  • leading questions that suggest the response that you want

  • giving advice

  • interpreting or speculating on the dynamics of the client’s problems

  • challenging another’s opinions


A list of barriers to communication3
A List of Barriers to Communication communication barriers or blocks into conversation 90% of the time

  • “selling” client on accepting treatment

  • probing sensitive areas with inappropriate questions

  • participating in criticism of another or joining attacks led by the client


A list of barriers to communication4
A List of Barriers to Communication communication barriers or blocks into conversation 90% of the time

  • responding before the other person finishes what they were saying

  • finishing other people’s sentences

  • talking so much that others cannot respond

  • continuing to work while someone is talking to you

  • allowing distractions to cause interference

  • repeating a point just made

  • allowing your mindto wander


A list of barriers to communication5
A List of Barriers to Communication communication barriers or blocks into conversation 90% of the time

  • AVOIDING THE OTHER’ S CONCERNS

  • diverting: pushing the other person’s problems aside through distractions or changing the subject

  • filtering: ignoring certain parts of the message/conversation

  • reassuring: trying to stop the other person from feeling the negative emotions they are experiencing


A list of barriers to communication6
A List of Barriers to Communication communication barriers or blocks into conversation 90% of the time

  • logical argument: attempting to convince the other person with an appeal to facts or logic without consideration of the emotional factors involved


A list of barriers to communication7
A List of Barriers to Communication communication barriers or blocks into conversation 90% of the time

  • AVOIDING THE OTHER’ S CONCERNS

  • minimizing: not giving importance to a person’s thoughts, feelings, concerns

  • placating

  • condescending

  • attempting to rescue another from difficult situations or circumstances

  • judging: imposing your own values on another person


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