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Avoiding Turnoffs

Avoiding Turnoffs. Keep things simple Explain what you are doing Take the customer through paperwork step by step Be clear and concise. System Turnoffs. A system in customer service is how you deliver the services you provide. Look professional and act accordingly

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Avoiding Turnoffs

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  1. Avoiding Turnoffs

  2. Keep things simple • Explain what you are doing • Take the customer through paperwork step by step • Be clear and concise System Turnoffs A system in customer service is how you deliver the services you provide.

  3. Look professional and act accordingly • Make your customer your #1 priority • Smile when talking with a customer Personal Turnoffs

  4. Recover a mad Customer • Go above and beyond with your service • Eliminate Turnoffs Creating a Motivated Customer Many Customers may not be unhappy with you but because of a special pricing they could potentially leave.

  5. Motivation

  6. Ask customers what they expect to see • Always Propose new ideas to better customer service • Make a theme and act on it • Allow employees to contribute to the theme Managers As a manager you influence your workers motivation and emotions if you act happy your employees will too.

  7. Create a plan for customer loyalty • Then organize your people and resources to meet the goals • Train your employees so they know what is expected of them Customer Loyalty

  8. As manager you influence all your employees • Be energetic • Lead by example • Create a positive environment • This can even make customers feel better Being a Leader

  9. Dealing with Customers

  10. Don't let them get to you • Listen • Don’t use “sorry” • Empathize • Build rapport How to deal with difficult customers

  11. Feel their pain • Resolve the problem • Go beyond Recovery Skills

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