Commissioning Dignity in Care Homes Clare Henderson Asst. Director Planning, Independence & Older Adults Sue Newton Commissioning Manager Older Adults. What is commissioning?.
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Clare Henderson Asst. Director Planning, Independence & Older Adults
Sue Newton Commissioning Manager Older Adults
“Commissioning is the process of specifying, securing and monitoring services to meet people’s needs at a strategic level. This applies to all services, whether they are provided by the local authority, NHS, other public agencies or by the private or voluntary sectors” (Audit Commission, Making Ends Meet).
Without the word “strategic” in the definition above any process which understands needs, plans and then delivers services could be seen as commissioning. For example a social worker putting together a care package could be seen as micro-commissioning.
Health and social care services have, in recent years, made
significant progress in reducing waiting lists and improving access
to services. This has sometimes been at the expense of the quality
of care experience.
So the Government launched the Dignity in Care Campaign in
November 2006 with the aim of re-dressing that balance and
putting dignity at the heart of care.
After the campaign launch Islington’s early good intentions manifested in the following activities:
Process stalled because:
A number of things came together:
We realised that we should be considering dignity as part of our
drive to improve quality.
These ideas have all been suggested at the Dignity Network meetings we’ve attended and reflect the range of activities that Dignity Champions can become involved in: