Interpersonal Communication Skills

1. Interpersonal Communication Skills

2. What is Interpersonal Communication? • The process through which people create and manage their relationships, or exercising mutual responsibility in creating meaning.

3. Organizational Context • The organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions such as: Meetings Coaching Delegation Problem Solving Motivation Selling Leading Facilitation

4. Interpersonal Skills • Man is a social animal • We must respect the views & sentiments of others. • When we want to differ their views, we must very politely give hints to them without hurting their feelings

5. Interpersonal Skills listening questioning language & communication using feedback conflict handling

6. ESSENTIAL INTERPERSONAL COMPETENCIES • Self awareness • Control • Motivation • Acknowledging the interests of others • Communication skills

7. Team Work • People of either gender, different age groups, qualification, status & skills work as a team with a common objective of accomplishing the task • The success of any organization largely depends on the coordinated efforts of its employees

8. Team Roles Team Development Conflict & Resistance Group Dynamics

9. Self- Oriented Team- Maintenance Task- Oriented Controlling and Diverting Encouraging Initiating and Coordinating Withdrawing Harmonizing Seeking Information Seeking Attention Compromising Setting Procedures Assuming Team Roles

10. Effective Teams • Have a clear objective • Share a sense of purpose • Communicate openly and honestly • Reach decisions by consensus • Think in creative ways • Know how to resolve conflict

11. Proaction Fair Play Research Communication Alliance Flexibility Openness Resolving Team Conflict

12. Express Understanding Uncover Resistance Evaluate Objections Withhold Arguments Overcoming Resistance

13. Understanding Two Questions? What do we know about our abilities? What do others know about our abilities? Known Self Unknown Known Others * Based on the Johari Window of Interpersonal Development

14. The Johari Window Model — Joseph Luft and Harry Ingham • The Johari Window is a communication model that can be used to improve understanding between individuals in a group.

16. Aim is to increase the open area • Feedback develops the open area by reducing the blind area. • The open area can also be developed through the process of disclosure, which reduces the hidden area. • The unknown area can be reduced in different ways: by others' observation (which increases the blind area); by self-discovery (which increases the hidden area), or by mutual enlightenment - typically via group experiences and discussion - which increases the open area as the unknown area reduces.

17. Effective interpersonal communication can be achieved by : • Treating each other with respect • Not interrupting one another • Not volunteering others • Speaking only for ourselves • Speaking but not too often or for too long • Challenging the behavior not the person • Respecting confidentiality • Accepting mistakes