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IT’s Gone Mobile: How to do your Job Anywhere

IT’s Gone Mobile: How to do your Job Anywhere. Jason Hand IT Specialist, Central NM Electric Cooperative. IT Mobility. Spiceworks on the IPhone Best Practices What's missing? Uses for mobility Useful apps IT policies Plan for rolling out to end users Q&A . Spiceworks on the IPhone.

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IT’s Gone Mobile: How to do your Job Anywhere

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  1. IT’s Gone Mobile: How to do your Job Anywhere Jason Hand IT Specialist, Central NM Electric Cooperative Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

  2. IT Mobility • Spiceworks on the IPhone • Best Practices • What's missing? • Uses for mobility • Useful apps • IT policies • Plan for rolling out to end users • Q&A Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

  3. Spiceworks on the IPhone • Tickets on the go • Editing • Creating • Closing • People View • Adding Pictures right from Camera • Dialing from Contact • Emailing from Contact • Inventory • Creating Tickets from devices • General Info • IP address if DHCP • Needs more timely updates based on user feedback Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

  4. What’s Missing • Tickets • Reassigning Tickets to others • Unassigned Category View • “Buzz” ticket assignee to remind of open ticket – for administrator use • People View • Add picture from camera roll • Add ticket from People View • Associate devices to people in People View • Community • Create topic in Forum • Add feedback / Suggestions / Bugs on Iphone App • Search Community for help – Offline Access to this area • Inventory • Associate People to devices • Add Timeline info Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

  5. Best Practices • Take devices with you all the time • Let Users see you using them • More they see it, more they’ll accept it • Mo Tickets ! Mo Tickets ! Mo Tickets ! • Start making more tickets • Create tickets for anything and everything • More data the better • Take notes on what is not working or needed • More input developers have, more features we’ll get • Others might need the same things Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

  6. Uses for Mobility • Helpdesk on the go • Remote Desktop Connections • PC’s • Servers • Accessing Files on Network Shares • Email / Texting • VPN access • Create / Edit MS Office docs • Mobile Printing Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

  7. Useful Apps - freeappalert.com Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

  8. IT Policies • In the Process • Looking for Ideas / others that have policies in place • Ideas • Mobile Iron / Good software • Managing Apps allowed • Monitoring Usage • Rules for updating IOS and Apps • Hard to get a trial to test with or get calls back from • Written policies • Mobile Wipe if Lost / Stolen • User responsible for Backup of Personal Data / Apps • Allowable usage • Apps • Texting • Internet / data usage • Games / Personal docs • Make Policy for ALL mobile devices (Iphone/Ipad/Android,Windows 7 etc..) Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

  9. Plan for rolling out to end users • Approved by direct Supervisor • Keep IT in the loop • Order through IT if through company • Get recommendation from IT if personal • Needs to be compatible with company related software • IT needs to be able to support • Support will be limited if it is a device that IT does not have on hand. • IT to configure if email / network connection is needed • Must be approved by Direct supervisor • Must be approved by IT supervisor Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

  10. Questions? Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

  11. Questions? Jason Hand Cell: 505-803-4944 Email: jason.hand@cnmec.org

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