Quality Management in Health and Social Care Services

1. Managing Quality in Health and Social Care

2. INTRODUCTION Managing quality in health and social care refers to provide better and effective health services and facilities to persons by health care communities and hospitals. • Stakeholders refers to those persons are using services and facilities. • When families are not properly able to give full facilities and health services to their kids so by the government those kids are legally transfer to another family its called Foster home. • 2

3. Health and Social Care 3

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5. Prospectives that stakeholders in health and social care regarding quality Stakeholders refers to who persons those take services and facilities to resolve their health issues and problems. • Through the nursing home should properly analysis them and according to their requirements should provide better and effective services so they can full fill their needs and requirements in the systematic manner. •

6. Continue... Perspective Staff divided into two parts: • Internal Perspective • External Perspective •

7. Explain the roles of external agencies relating to health and social care Externals agencies such as Care Quality Commission(COC), its refers to should maintain health care quality in the effective manner and provide better services to all patients according to their requirement. • NICE(National institute of care and excellence) refers to provide new medicines and treatments to patients. Its help to give guidelines for appropriate treatments •

8. Continue... Functional Quality • Quality Assurance • Quality Control • Quality Audit • Quality Management •

9. Explain the impacts of low quality of services Service User: Its refers to those persons or patients are using health care services from nursing home that's called service users. • Service Provider: Health and social acre organisation in working staff or workers those are help to provide health care services to patients to resolve problems. •

10. Continue... The poor quality of services and non-effective management system impacting on image of the nursing house and stakeholders. • Poor quality may be occur by not effective management systems, lacking facilities, disturbances, lack of trust and uncoordinated and so more all these impacting on nursing home services and their facilities •

11. References Antheunis, M.L., Tates, K. and Nieboer, T.E., 2013. Patients’ and health professionals’ use of social media in health care: Motives, barriers and expectations. Patient education and counseling • Best, A., and et.al 2012. Large‐system transformation in health care: a realist review. Milbank Quarterly • Care Quality Commission, 2012. The state of health care and adult social care in England in 2011/12 Vol. 763 The Stationery Office. •

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