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Social and health care

Sample on

Health And Social Care

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Social and health care

TABLE OF CONTENTS

INTRODUCTION ...........................................................................................................................4

1.1.................................................................................................................................................4

1.2.................................................................................................................................................5

1.3.................................................................................................................................................6

TASK 2 ............................................................................................................................................7

2A .................................................................................................................................................7

2.1 (2B) ........................................................................................................................................9

2.2 (2C) ........................................................................................................................................9

2.3 (5a) .......................................................................................................................................10

2.4 (5b) .......................................................................................................................................11

2.4 (5C) ......................................................................................................................................12

TASK 3 ..........................................................................................................................................12

3.1...............................................................................................................................................12

3.2...............................................................................................................................................13

3.3...............................................................................................................................................14

TASK 4 (IN PPT) ..........................................................................................................................14

CONCLUSION ..............................................................................................................................14

REFERENCES ..............................................................................................................................15

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Social and health care

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INTRODUCTION

Personal and professional development within health and social care sector is generally

concerned with development of individual personalities towards health care and social attributes.

When a person undertakes his or her own personal development plan, then he polishes himself to

be able to take care of those people who are need of some or the other kind of physical or moral

support (Calnan and Rowe, 2006). This also helps in making a personal empathetic enough to

understand sufferings of people. Being part of a training module, researcher here will undertake a

discussion about the attributes to be followed within healthcare settings. Different case studies

have been provided within research paper which will allow researcher to provide clear

understanding of general healthcare practices and also about the ways to develop an individual

personality. Different styles and theories of learning will also be studied within along with

development of a personality development plan and self assessment.

TASK1

1.1

Being a part of health and social care organization, it is very important for each and every

individual to understand the manner in which they are supposed to treat people suffering from

different illness or physical deformity such as HIV, Tuberculosis, etc. So, in order to handle

patients with such critical illness, I as a care worker need to follow some moral, ethical and

personal attributes which will help me in providing better care to these patients. The factors that

will help me further on focusing on better healthcare aid are as mentioned below:

Own culture and experience

Being just a pass out from college, I am not that good in handling people suffering from

Tuberculosis or HIV in that good manner. Although these are not infectious diseases, but does

create a kind of hesitation in me while going closure to them as their physical conditions get very

poor when they are in their critical stage. This cannot be said as a discriminatory element but yes

generates a hesitation in me. But I am a spiritual person and do believe in serving humanity and

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Social and health care

maintaining equality. This personal attribute might help me in being familiar with these patients

with passage of time.

Thus it is quite significant for service providers to keep their motives and priorities

towards serving humanity and also practicing moral characteristics while serving patients with

such complex health problems. Personal cultural values and right of equality needs to be adhered

while serving people.

On the basis of comparison between personal values in the context of HSC settings and

own personal values, it has needed to said that the service providers have required to developed

the various skills like as communication, core competencies, knowledge and ability to deal

with the patients. The own beliefs of the social car workers has affected the personal values of

HSC such as diversity, individuality, self-esteem, culture etc in may be positive or negative

manner. From the above comparison, it has been found that the the care workers of HSC has not

the proper knowledge to handle the diversified culture of patients and use the effective method to

deliver the quality services to the customers.

1.2

Personal values within healthcare settings:

When the personal values are brought into comparison with the principles of general

support and care that is required to people with such critical illness, there will always exist a gap.

The reason because of existence of this gap is that every individual has his own ways of

performing (Dhanam, 2008). If a person is new to healthcare industry, then he might behave

immaturely in handling certain patients or situations, but if he is aware then he is likely to

showcase great deal of self control and patience. I have been brought up with good family

culture where I have always been taught to treat people with respect and care for their sufferings.

These values and beliefs will definitely help me in supporting patients with these illnesses within

healthcare settings. Manners and etiquettes will further help in interacting with patient and

understanding their problems to provide them best of the assistance without complaining.

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Although these values are inbuilt, but can be taught through training and development sessions

organized for service providers so that they can learn the ways to serve critical cases (Zaccaro

and et.al, 2001).

The personal culture and experience has influenced the support which has provided by

the care workers of HSC to the service users. For example as care provider is more religious and

emotionally attached with the patients. Therefore, in the context of delivering the care support to

vulnerable and diversified culture patients, the personal values of social worker may be create a

issue and affect the quality of services. It has created the barriers for care worker to understand

the background of the patients and unable to handle the diversified people.

These work ethics and values will help not only me but all the people working within the

sector to monitor and enlighten themselves towards theirs as well as patient’s emotional side.

This will lead to providing needful assistance to the sufferers, both physical and emotional.

1.3

Legislation, policies and other fundamental laws

I have to first understand the legislative and regulatory aspect of different laws and

policies which will help me in being familiar with norms to be followed while serving these

patients. National Health Service of UK drafted a Health and Social Care Act in 2012 which is

followed within all institutions serving people with different medical needs. Such acts bring a

very optimistic impact on the work culture and general healthcare practices that I and other

service providers will follow. Other legislations that have been passed in this regards are as

mentioned below:

-National Health Service and Community Act of 1990.

-Management of Health and Safety at Work Place, 1999.

-Health and Social Service and Social Security Adjudication Act of 1983 (Publication

policy and guidance, 2011)

Other than this, there will be some internal conflicts that I will be facing with my

personal practices and healthcare values. But being a social person, I have to make efforts to

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overcome those internal tensions and concentrate more on serving humanity. There have also

been many new up gradation and developments that have taken place within this sector so as to

teach service providers the ways in which they can behave in a self oriented manner (Kelly and

Norwich, 2013). Trainings for the same can be provided by using visual and digital methods,

seminars and meetings, demonstrating live examples, and also conducting regular patient-doctor

interactions. Other than this, government in UK have also undertaken different initiatives along

with other nonprofit organizations to come up with strict policies and rules to avoid any kind of

discrimination or social abuse of the patients (Evans, 2003).

TASK 2

2A

Key influences on learning

The influences on learning in health and social care can be different within the course

that I a undertaking with regards to development of some of the key influential skills. This is a

foundation level course within HSC and does require certification to be able to treat patients with

different healthcare needs. There are also different mentors, tutors and peers who are providing

their constant support in successful completion of the project (Brown, Miller and Eason, 2006).

Other than this, there are also numerous opportunities that are available for learning which helps

an individual to develop skill competencies in a better manner within healthcare sector. The

skills that are required to be able to work within this sector are: research skill, numeracy, social,

motivational, leadership, etc. on the other hand, skills required for undertaking research work are

browsing internet, reading articles, monitoring own performance, etc (Locke, 2013). all these

have wide range of influences on learning processes which can be better explained as mentioned

below:

Past learning experiences: Within healthcare sector, there are different researches that

have been conducted on different types of illness and disabilities. These sources can serve

as a great source of learning for the person who is new to the industry (Wolper, 2004).

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The only drawback of this style is that the theory a person might have come across might

not be feasible or practiced in present.

Learning styles: learning styles can be self learning using modern means or using

theories. Modern means that can offer great learning can be internet, healthcare online

seminars, and direct communication with professionals or use of Google glass (Scott and

Spouse, 2013). Their drawback is that they are not all the time feasible to provide right

information as there is no authentication for the same. While on the other hand,

theoretical learning style can be like Henry and Mumford learning (Elkins, 2008). This

model comprises of four stages where first stage talks about having experience, second

expects a learner to review that experience himself. In third stage, learner needs to

conclude his learning from the experience and lastly plan his further steps on the basis of

weaknesses in his learning that he has experienced (May, 2009).

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Figure 1: Henry and Mumford Style of Learning

(Source: Mumford, 2000)

Formal vs. informal learning: Formal learning can be conducted by taking proper course

within college or university while informal learning is a self learning through self

observations and learning from own failures and experiences. The former method always

helps a person to get authentic and formal knowledge of the course that he has pursued

while the later might lead to development of certain misleading conception and beliefs

(Mary, 2011).

Ways in which personal learning and development benefits others

It helps in understanding different issues in better way and also helps in improving

intellectual level of personal communication, attitude, behavior and general code of

conduct.

A person is able to perform different tasks for his and organizational benefits.

If any attribute is left to be learned, then it can also be put into learning process

(Mumford, 2000).

A continuous development practice within health and social care will also help in keeping

track with the changing organizational practices and also provide improved services to

the users of same.

Lastly, it will also help in providing better employment opportunities for future leading to

enhanced standard of living (Henderson, 2002).

2.1 (2B)

SWOT Analysis

STRENGTHS

WEAKNESSES

The overall industrial experience is quite

limited which can be a drawback. Other than

this, I am unable to deal with critical conflicts

which further increase my overall level of

stress.

THREATS

I have good interactive skills and am

confident in my communication. This will

help me in having good grades in college. I

also

undertake

sound

analytics on different subject matters.

OPPORTUNITIES

research

and

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There are many people who are quite

professionals and knowledgeable in this field

and they are generally provided preference at

many places. Other than this, recession has

also impacted the employability scales within

the country.

I can attend seminars and conferences held

by professionals so that I can learn new

developments taking place within HSC.

Moreover, I am also working as an intern

with a renowned college which will help in

gaining real-time experience.

Assessment of own skills, knowledge and practices

AREAS

CURRENT EFFICIENCY

AREAS TO BE

IMPROVED

My practical skills are quite

weak, so I need to have an

specialization within this area

with special regards to HSC

I need to boost my level of

confidence as I am new to

HSC

Technical skills

I

professional degree course

and can operate basic office

automations.

I am presentable enough and

have

good

communication

proficiency in language

I have always worked solely

because of which I have a

quite restricted personality

have

undertaken

a

Personal skills

sense

of

with

Team work

I need to make more efforts

to improve my team working

skills.

2.2 (2C)

PPD Plan

ACTIVITY

Short term

I can undertake online

classes

with

different professionals and

also read out online books

and journals

ACTIVITY

Medium term

Networking, attainment of

team goals and gaining

proficiency

communication

(3MONTHS)

SKILLS REQUIRED

TIMESCALE

Build

improve

communication.

management skills also need

to be improved

SKILLS REQUIRED

confidence

and

6 weeks

strategic

Time

help

of

TIMESCALE

(6MONTHS)

Delegation and management

skills

12 weeks

in

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SKILLS REQUIRED

TIMESCALE

ACTIVITY (1YEAR) Long

term

Managing personal as well

as team work, become

efficient leader and control

actions

Leadership, delegation and

management skills

20 weeks

(Genkeer and et.al, 2002)

2.3 (5a)

Reflective account

ALWAYS

APPROPRIATE

MOSTLY

APPROPRIATE

AVERAGE

POOR

Physical

appearance

Willing to take

initiative

Understand

and

given

responsibility

Able

communicate

with others in

appropriate

manner

Health

safety

conscious

follows

to

and

(Boyatzis and Kolb, 2005)

a. What have you attained from your placement? – Professionalism, conflict and stress

management, problem solving skills.

b. Which target have you achieved? – Improved communication, working within time frame,

higher motivation, about HSC regulations and policies.

c. What have people related with you have learned? – Controlling anxiety, temper, empathy.

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2.4 (5b)

Organizational structure and job roles

Figure 2: Organizational Structure

(Source:Goel, 2009)

2.4 (5C)

DATES

HRS PER DAY

ACTIVITIES

UNDERTAKEN

Attend seminars, lectures

19-1-2014 to 26-1-2014

8am- 3pm

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Social and health care

27-1-2014 to 2-02-2014

8am-3pm

Regular attend staff meetings

and keep track with changes

in regulations

Communicate ethical and

social practices to be

followed within healthcare

and ways to improve medical

services for older people

Meet business clients and

ensure timely delivery of

projects undertaken

(Boyatzis and Kolb, 2005)

3-2-2014 to 13-2-2014

8am-3pm

14-2-2014 to 20-2-2014

8am-3pm

TASK 3

3.1

According to the requirements of case, I am supposed to be a part of multidisciplinary

team (MDT) to take care of a 60 year old patient who is into depression, is visually impaired and

also suffering from dementia. This MDT will hold a meeting every six months to keep a regular

check on quality of care provided within healthcare institution. This 60 year old male also is in

need of adequate motivation because he exhibits the need for challenging behavior.

With regards to his case, there are different professional relationships that can be created

to resolve different issues that exist with regards to service users. There also exists a need for

carrying out an explicit attitude so as to provide required care to the patient in order to let him

recover from his ill condition. As witnessed, there are proper teams of professionals and service

providers, physicians and psychologists who are taking care of the patient (Perks and et.al,

2001). They are taking care of him and monitoring his stages and recovery on a regular basis.

These professionals consider it their first and foremost responsibility to take care of their service

users and help in his recovery. Moreover, a team of doctors and health professionals are

regularly examining the routine activities of the patient and improvements in his physical

conditions. This has helped them to track all the improvements that he has made since the start of

his treatment (Anderson and Keller, 2002).

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Other than this, the old man also requires a regular check from psychological end so that

he can monitor the mental conditions of him also make initial efforts to stabilize the same.

Dementia and depression are two major and critical mental situations for the person at this age

and it is very important to keep a regular eye on him as he might also hurt himself or others if

found a chance (Moriarty, Manthorpe and Cornes, 2014). Psychologists in this case will help in

dealing with his mental state in an effective manner. He can be provided different meditation

sessions, relaxation therapies, etc which will help him in forgetting about the mis-happenings

that might have occurred with him in past and will also provide him in having a relaxed mind.

This will further help in lowering down the overall mental stress situation (Corlett, 2013).

Doctors with this specialization by the time will better understand the corrective measures that

can be taken for minimizing the negative impacts of ill situations on his mind and body. This

level of assistance thus has created a sense of relaxation in minds and heart of people about the

kind of service that is being provided to him (Wigfield and et.al, 2013).

3.2

As per the given case, this 60 year old person has dementia as well which is a kind of

mental illness where a person after certain age suffers memory loss and visual impairment. Thus

both social and medical models can be used within this situation. Medical model is the one that

sees a disabled person as a problem while social model is the one believes in the fact that

impairments and chronic diseases do exist and might pose a real difficulty. As per the case

scenario, the suffering of 60 year old person might be considered as a problem for medical model

but social model might consider it as a chronic issue. As the beliefs of both these models are

different, the comparative table given below will further help in understanding this difference in

a clear manner:

MEDICAL MODEL

SOCIAL MODEL

Dementia is an abnormality.

Dementia or any kind of disability is a

difference.

This model considers dementia or any other

disability as neutral.

If a person is disabled, then it is a negative

state of mind and body

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The only remedy for dementia is providing

cure for the same to the individual

The remedy is to bring changes in interactions

with society and individuals

(Smith, 2012)

3.3

Being a part of MDT, I have performed my part in quite effective manner and have taken

due care to check if all the care and necessary assistance is being provided to the patient within

the given set of time and resources. It was witnessed that this 60 year old man was provided

close assistance and every service provider executed his part of responsibility in effective

manner. I also maintained all the confidentiality of data and information related to the client and

this entire course of action was taken through regular collaboration with the other clients and

team members. In current situation, all the industrial laws and policies were effectively followed

because this patient was a critical case of dementia and depression and any kind of ignorance

would have cost heavily (Calnan and Rowe, 2006).

TASK 4 (IN PPT)

CONCLUSION

The overall attribution that can be drawn out here is that health and social care is a sector

that requires special care and treatment to the people suffering from different physical and

mental illness. It is thus very much expected that service providers follow proper time scales and

measures so that they can provide required services to the people associated with the same. A

proper personal development plan has been undertaken demonstrating different activities that are

required for personal betterment and the ways in which an individual can mold himself to

become suitable to the industry.

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REFERENCES

Journals

Anderson, S. and Keller, C., 2002. Examination of the transtheoretical model in current

smokers. Western Journal of Nursing Research.

Boyatzis, E. R. and Kolb, A. D., 2005. From learning styles to learning skills: the executive

skill profile. Journal of management psychology.

Calnan, M. and Rowe, R., 2006. Researching trust relations in health care: Conceptual and

methodological challenges – an introduction. Journal of Health Organization and

Management.

Corlett, S., 2013. Policy watch: accessing a reformed care and support system. Mental

Health and Social Inclusion.

Genkeer, L. and et.al., 2002. Who Cares? Examining the Health and Social Care Workforce.

Journal of Integrated Care.

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