The Tech Center is Students Helping Students with technology - PowerPoint PPT Presentation

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The Tech Center is Students Helping Students with technology. Putting People Back in the Picture. Student Technology Center: First Year in Review Or. H a p p y B i r t h d a y, T e c h C e n t e r !. Susan Brown Academic Technology Western Washington University.

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The Tech Center is Students Helping Students with technology

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The Tech Center isStudents Helping Students with technology

PuttingPeople Back in the Picture

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Student Technology Center:First Year in ReviewOr

Happy Birthday,TechCenter!

Susan Brown

Academic Technology

Western Washington University

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Western Washington UniversityBellingham, WA

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Academic Technology Group

Classroom Technologies, Computer Labs, Training

Nancy Grayum

Gary Malick

Larry Gilbert

Susan Brown

Desktop Support, Help Desk, Multimedia, Software

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Launching the Student Technology Center

Last year in Tacoma

Western Washington University

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Start-up Tech Center Services

Scanning & Color Printing

One-to-One Assistance

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Logistical Changes

  • Move to Haggard Hall

  • Workshops featured in MyWestern portal channel

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Services: One-to-one Tutorials

Services: One-to-one Tutorials

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Services: One-to-one Tutorials

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Services: One-to-one Tutorials

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Services: One-to-one Tutorials

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Tech Center Skill Identification

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Individual Tutoring

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Tech Center Walk-Ins

Relocated to Haggard Hall

Projected based on 3 weeks data

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Services: Workshops

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Services: Workshops

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Services: Workshops

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Services: Workshops

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Services: Workshops

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Workshops Advertised in Red Square

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Last Year





Web Development with FrontPage

Added This Year







Web Development 2 with FrontPage

FinalCut Express


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Workshop AttendanceBy Quarter

Workshops Advertised on MyWestern Portal

In Progress

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Services: Scanning

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Services: Scanning

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Services: Color Printing

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Services: Large Format Printing

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Services: Large Format Printing

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Large Format Printing

In Progress

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Services: Books & Online Resources

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Additional Services

  • Video editing suite

  • VHS to DV tape conversion

  • CD burning

  • DVD burning

  • Local faxing

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Surprise Service

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Surprise Service

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Surprise Service

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Curricular Connections

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Web Example

Human Services 420

  • Instructor requested custom web workshop

  • Scheduled during class time

  • Students published documents as web portfolios

  • Faculty:“Students empowered by new knowledge and abilities…”

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Statistics Example

Psychology 320

  • Walk-ins requested statistical Excel assistance

  • Instructor was contacted for clarification

  • Staff trained on specific assignment needs

  • Additional students directed to Center

  • Faculty:“Students were less stressed and lines to my office were shorter.”

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Campus ConnectionsResTek – iMovie Fest

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Co-Located with ATUS Help Desk

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What’s Next

  • Continue to develop

    • faculty & curricular connections

    • campus community connections

  • Support the tech savvy

    • user groups

    • access to new technology

  • Develop staff capabilities

    • technical knowledge

    • customer service

    • communication skills

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