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Thursday, July 26, 2007

Thursday, July 26, 2007. Delaware Valley Business Objects Users Group. Claims & Risk Management. Experience CEI History. CEI was founded in 1983 out of the Auto Body Repair industry

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Thursday, July 26, 2007

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  1. Thursday, July 26, 2007 Delaware Valley Business Objects Users Group

  2. Claims & Risk Management

  3. Experience CEI History • CEI was founded in 1983 out of the Auto Body Repair industry • The founders and owners of CEI continue to own and operate 10 auto body repair and glass repair/replacement centers • CEI has spent 23 years specializing in Fleet Accident & Risk Management, and 13 years in claims management for the P&C industry • CEI services all 50 States, Canada, Puerto Rico, Spain and the U.K. and Germany • CEI is currently the largest Fleet Accident&Risk Management Company in North America

  4. CEI Organizational Structure Global Structure

  5. CEI’s Customer Care Center • Modern designed 40,000 square feet call centeremploying 240 people providing services 24/7/365 • Service metrics: • 40,000 inbound calls per month • 60,000 outbound calls per month • 9,000 claims per month • Multi-lingual resources with French and Spanish speaking representatives

  6. Accident Claims Process F.N.O.L. (First Notice of Loss) Internal Appraisal Review / Quality Control Shop Assignment Obtain Estimate(s) Repair Authorization Arrange Rental Replacement If Necessary Repair PO Assignment Repair Follow-Up Subrogation Service Completion

  7. Predictors Of Driver Risk • Motor Vehicle Reports (MVR) • Violations • Accident Reports • Crash data • Other Behavioral Reports • “How’s My Driving?” • Drive Along Observations • Telematics

  8. Accident/Incident Information MVR Information Total Driver Risk Profile Educational Training dollars spent on those Drivers that NEED it Safety Policy and Risk Levels dictated by Client Automatic notification and escalation

  9. Business Objects Environment • CEI has been using Business Objects since 2004. • Currently on Business Objects 6.5 • Windows 2003 Application and Web Server. • MSSQL 2000 Database Server • Data Warehouse • Claims Data Mart • Safety Data Mart (Under Design) • Together known as: OASIS (Online Accident & Safety Intelligence System) • Primary Users: • Internally, supports our Operations and Strategic Account Services Teams. (Approx. 25-35 Users) • Externally, to our clients as a reporting tool through our ClaimsLink Application. (Several Hundred Clients)

  10. Our Upcoming Plans • Migrate to the XIR2 platform. • Utilize MSSQL 2005 Database Server. • Migrate existing data marts and reports. • Build Safety Data Mart • Create Client Dashboards. • Utilize Predictive & Set Analysis

  11. Thank you !

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