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BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE. 27 th February 2008. SYNOPSIS. Tsoso strategy New organisational structure Operational achievements 06/07 Qualitative improvements Finance Areas of focus, challenges & interest. BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08.

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BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE

27th February 2008


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SYNOPSIS

  • Tsoso strategy

  • New organisational structure

  • Operational achievements 06/07

  • Qualitative improvements

  • Finance

  • Areas of focus, challenges & interest

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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SYNOPSIS

TSOSO STRATEGY“Revive, Re-awaken”

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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Vision

Mission

Values

Core Business Delivery

Dispute

Resolution

Dispute

Prevention

Institution

Building

Information Services

Advisory

Services

Training

Services

Legal

Services

Supervisory

Services

Proactive Dispute

Services

Organisation System

Business

Processes

Organisation

Design

Organisation

Culture

Finance

People

Information

Systems

Corporate

Governance

LOOKING BACK

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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LOOKING FORWARD

Goals for next 3 years:

  • Promote social justice through the professional delivery of services, while ensuring compliance with legislation at all times

  • Ensure user-friendly, quality services that are delivered with speed

  • Maintain operational effectiveness while ensuring services are cost effective

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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LOOKING FORWARD

STRATEGY FOCUS AREAS

  • Reposition the CCMA in the Labour Market (intensifying and broadening outreach), where social justice and restoring dignity are a focus of our processes

  • High performance, high impact delivery of compliant services, where there is a balance between quality and quantity

  • Reposition the organisation to meet the future strategic needs of the organisation

  • Enhance and entrench internal processes and systems to ensure effective deployment of resources.

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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STRATEGY 2007 – 2010 : GOALS

1. Promote social justice though the professional delivery of services, while ensuring compliance with legislation at all times

Measures of success for this goal are:

  • In 2010, the external perception of the services delivered by the CCMA will have shifted - from [baseline] PLUS 25%

  • By 2010 be an established “quality control” role player and provider of continuous professional development through education, training and skills development services.

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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STRATEGY 2007 – 2010 : GOALS

2.Ensure user-friendly, quality services that are delivered with speed

Measures of success for this goal are:

  • By 2010, 70% of all disputes will be settled at conciliation phase [minimum target = 50%, ideal target = 75%]

  • By 2010, not more than 10% of decisions will be challenged in the Labour Court

  • By 2010, all administrative rework will be 0%

  • By 2010 , all process rework will be reduced by 20% from baseline set in 2007

  • By 2010, all conciliations will be conducted within the statutory time frame (30 days)

  • By 2010, there will be no late awards (0%)

  • By 2010, 70% of all public interest interventions (S150) will be settled

  • In 2010, our value-add services will fund 1% of our annual budget.

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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STRATEGY 2007 – 2010 : GOALS

3.Maintain operational effectiveness while ensuring services are cost effective

Measures of success for this goal are:

  • By 2010, staff turnover will be halved from 2007 baseline

  • By 2010, key skills loss will not exceed 7%

  • By 2010 we will have strategic redundancy in job skills (job-coverage ratio); we will be able to meet case management demands with ‘normal’ resource levels. This means that the case management administration will be completed with a variance of no more than 5% of planned workload

  • In 2010, the ‘unit cost’ for delivery of compulsory services will have stabilised to ensure that there is not more than a 5% variance from budget allocation

  • In 2010, a budget model will be in place that will enable funding from government based on unit cost per projected number of services

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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National Structure

Revisited

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REVISED NATIONAL OFFICE STRUCTURE

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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Operational achievements 06/07

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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OPERATIONAL IMPROVEMENTS (06/07)

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OPERATIONAL IMPROVEMENTS (06/07)

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OPERATIONAL IMPROVEMENTS(06/07)

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OPERATIONAL IMPROVEMENTS(06/07)

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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OPERATIONAL IMPROVEMENTS(06/07)

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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OPERATIONAL IMPROVEMENTS(06/07)

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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Qualitative achievements

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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Capacity Building & Outreach

A Dispute Prevention & Management

  • Large demand for services

  • Focus on Capacity Building for organised labour & business

  • Emphasis on awareness raising & information sharing for vulnerable & unorganised workers & small businesses

    • 6,975 learners were engaged in the process through 164 workshops,

      23 seminars and 92 half or one-day presentations.  

  • 7 lead projects

    • best practice use of the CCMA workshops, user forum meetings, community radio sessions, Imbizo meetings / road shows, one or half-day presentation workshops, bilateral briefings and breakfast seminars.

  • All national measurable outcomes set in the 2006/7 Year Plan were met

    B Training

  • Focus level change

  • Re-look at all training

  • Improve level, standards and quality of training

  • Delivered training to external stakeholders

    C Bargaining Councils

  • Strategy to reposition relationship with Bargaining Council’s so as to strengthen them to achieve their mandates & supporting them with infrastructure & technology & web-enabling case management.

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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Dispute Resolution

A Arbitration Awards

  • Focus on quality improvement

  • Training

    B Mediation

  • Begin a strategic focus

    C Celebration of targets of CCMA

  • Reflection

  • Focus on achievements

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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Finances

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BUDGET TO RESOURCES

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BUDGET

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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Areas of Focus, Challenges & Interest

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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CONSTITUTIONAL COURT CHALLENGE

Sidumo & other vs Rustenburg Platinum Mines

  • Is the CCMA arbitration process administrative action?

  • Has the SCA extended too much lee-way to employers when it held that employers’ determinations on sanction should be deferred to?

  • What is the role of the Labour Courts in reviewing CCMA awards?

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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CONSTITUTIONAL COURT CHALLENGE - Answers

Sidumo & other vs Rustenburg Platinum Mines

  • The CCMA arbitration process is administrative action, but not subject to PAJA.

  • Yes, the SCA did extend too much lee-way to employers when it held that employers’ determinations on sanction should be deferred to; Commissioners must decide on the fairness of the sanction.

  • The Labour Courts in reviewing CCMA awards must consider whether the award is justifiable and reconcilable with the evidence.

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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CASE MANAGEMENT ENHANCEMENTS

Process

  • Web enhancement through support of DoL.

    Benefits

  • Improve access to the CCMA in rural areas.

  • Allow all Bargaining Councils to use case management system.

  • Give good picture of status of Dispute Resolution.

  • Support the NEPAD- able to offer quicker services to SADEC Re Dispute Resolution system.

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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Research on

Labour Market and CCMA’s role

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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Stakeholder engagement

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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Internally-

getting the organisation

to walk and live

the

new Strategy & Direction

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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Thank You !

BRIEFING TO PARLIAMENTARY PORTFOLIO COMMITTEE 27/02/08


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