Integrating an OMS and VOIP Inmate Phone System Maine Department of Corrections xwave Corporation May 2007

1. Integrating an OMS and VOIP Inmate Phone System Maine Department of Correctionsxwave CorporationMay 2007

2. Agenda • Problem Statement • Background Information • CORIS Phone System • Features • Benefits • Components • Questions CORIS Phone System Overview

3. Problem Statement • 2003: Maine DOC was asked to address concerns regarding the telephone services provided to prisoners/residents • Summary of Concerns: • Rates are too high • Not taking advantage of telecommunications trends: • Fixed-priced prepaid calling across the U.S. • Shorter telecom provider contract periods • Major inmate phone system components are too tightly integrated: • Telecommunications Service (the Carrier) • Call Processing and Security • DOC Commissions CORIS Phone System Overview

4. Background Info • MDOC partnered with xwave to complete a successful OMS implementation: CORIS • CORIS is a web-based Offender Management System, integrating: • Adult Facilities • Adult Community • Juvenile Facilities • Juvenile Community • Financials (Restitution, Fees, Inmate Trust, Canteen/Commissary) • Inmate Phone System • Telecom Vendor challenges in the Inmate Phone Services market • Legacy System based solely on an collect calling model (expensive) • The public / families experience: • High rates • Few Options CORIS Phone System Overview

5. CORIS Phone System • Result of extensive research and analysis on alternative telephone systems to address the Public Advocate and PUC concerns • MDOC consulted with xwave to • Assess available technologies • Determine if a new phone system could be integrated into CORIS • Determine how MDOC could leverage existing offender information • Provide a secure and more cost-effective telephone service • Additional levels of security • Providing additional & cheaper options • Leverage Bell Aliant (xwave’s parent company) expertise in the development and deployment of custom telephony solutions CORIS Phone System Overview

6. CORIS Phone System Features • Voice Over IP (VOIP) Technology • State-of-the-art Security • Eliminate the need for debit phone cards • Significantly reduced call fraud • Restricted calling lists • PIN access • Voice Biometric Verification • Call Control via OMS Integration • Offender Trust Account • Call Detail Records and Reporting • Call List Management / Contacts (white list / black list) • Housing Verification - Unit-level privileges • Call Recording / Monitoring • Debit-calling as Primary Mechanism • Collect Calling options through PCS solution CORIS Phone System Overview

7. CORIS Phone System – Benefits • Offenders • Flat per-minute rate option for all calls within the U.S. • No connection charge (Debit Calling) • Called Party not billed (Debit Calling) • Possible increase in per-call duration due to reduced costs • Increased outside contact = positive psychological impact on offenders • Public • Enhanced security reduces possibility of unauthorized calls (i.e. calling a victim) • Public website allows the public to • Access active offender public information, including Release Dates, Location, basic Offender Identification CORIS Phone System Overview

8. CORIS Phone System – Benefits • Offenders’ Families and Friends • Lower rates • Possible increase in call time (due to the lower rates) • Families / Friends do not incur phone charges directly • Convenient web-based service to deposit money into inmate trust and/or telephone accounts CORIS Phone System Overview

9. CORIS Phone System – Benefits • Department of Corrections • Call control software a component of the OMS • Web-based Deposit system is self-funded (via service fees) • Reduced operational costs via increased efficiency (no duplicate data entry) • Integration with CORIS • Call Details, reports, and recordings • More effective Investigations • Trust and Phone accounts • Immediate revenues realized (for Debit Calls) • Increased Security / Reduced Litigation Risk • Fewer mistakes due to inmate housing reassignment • Reduced instances where incorrect authorization might be granted for calls CORIS Phone System Overview

10. CORIS Phone System Components • Cisco (routers / switches / Call Manager) • Hewlett Packard (servers) • Diaphonics – “Spike Server” • Voice Biometric Verification • Recordings • Call Monitoring • Verizon – T1’s • xwave - OMS Integration • PCS – Collect Calling Services and Network Outsource • InforME – Public Funds Deposit to Inmate Accounts CORIS Phone System Overview

11. Questions? CORIS Phone System Overview

12. Contact Information • Dave Packard – State of Maine, DOC • Agency Information Technology Director • Dave.Packard@Maine.gov • 207.287.4303 • Doug Rowe – xwave Corporation • Engagement Manager • Doug.Rowe@xwave.com • 800.566.9772 ext. 225 CORIS Phone System Overview