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Chisinau Moldova, October 30th 2009. TeliaSonera - in brief. Approx. 32, ... 4G services in Stockholm and Oslo 100 Mb speed. Smartphones - launch ...

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csr competitiveness and innovation

CSRCompetitiveness and innovation

Minna Pajala-Hammar

Head of Corporate Responsibility

TeliaSonera Group

UN Global Compact Conference

Chisinau Moldova, October 30th 2009

teliasonera in brief
TeliaSonera - in brief
  • Approx. 32,200 employees
  • 2008 net sales USD 15.7 billion
  • Shares listed on Stockholm and Helsinki stock exchanges
  • More than 453 million population
  • Total number of subscriptions almost 144million
    • of which ~45 million in the majority-owned operations
    • and ~96 in the associated companies
slide3
Tajikistan

Uzbekistan

Nepal

Cambodia

TeliaSonera Eurasia – operations in 12 markets

  • Turkey
  • Russia
  • Ukraine
  • Belarus
  • Kazakhstan
  • Azerbaijan
  • Georgia
  • Moldova
different levels of market maturity
Different levels of market maturity

Sweden

115% penetration

46% pre-paid

9 M population

Uzbekistan

36% penetration

95% pre-paid

27 M population

Denmark

124% penetration

22% pre-paid

5.5 M population

Nepal

14% penetration

99% pre-paid

29 M population

Latvia

103% penetration

43% pre-paid

2.3 M population

Kazakhstan

93% penetration

80% pre-paid

15 M population

  • Nordic & Baltic:
  • Growing mobile data traffic (+467% Sept 07-Sept 08)
  • Eurasia:
  • High voice growth
  • Low data traffic

Source: TeliaSonera (Q32008 Eurasia data. Pre-paid: TeliaSonera customers only) Analysys (Q42007 for Nordic & Baltic. Pre-paid: industry data)

access anywhere anytime
Access anywhere, anytime

Global IP traffic

… will nearly double every two years (2007-2012)

44 exabyteper month

Exabytes / month

7 exabyteper month

5 exabyteper month

Sources: Cisco, 2008

strong growth in new services

532,000 IPTV subscribers

134,000 video-on-demand movies*

1/3 of revenues in Broadband IP based

Digital-TV

Strong growth in new services
  • At the forefront of introducing new technology
    • 3G services in 5 Eurasian markets – 3,5G in Moldova
    • 4G services in Stockholm and Oslo – 100 Mb speed
    • Smartphones - launch of iPhone
    • IPTV in the Nordics and Baltics

* Sweden, July 2009

teliasonera focus areas
TeliaSonera focus areas
  • World class service company
  • Quality in networks
  • Cost efficiency
strong focus on sustainability
Strong focus on sustainability

CARBON

DISCLOSURE

PROJECT

positive consumption global customer trend
Positive Consumption - global customer trend
  • Consumer aspirations
  • Social engagement
  • Environment
  • Health
  • Wellbeing
  • Ethics
    • ’The listening brand’
  • Transparency
    • Honesty
    • Engagement
    • Consideration
    • Respect
  • A global societal customer trend for at least next 5 years - consuming better rather than consuming less
  • High expectations towards brand’s global commitment
  • Preference for ethical brands

”Corporate ethics start with how companies treat their customers”

Source: RISC 2009, Positive Consumption Report

slide10

Telecommunications contributing to economic and social development, enabling civil societies

  • Adding 10 mobile phones per 100 people boosts growth in GDP per person by 0,8 percentage points**
  • Telecom services make markets more efficient, reduce transaction costs and increase productivity
  • Political and social advantages
    • Reporting human rights violations
    • Co-ordinate aid to catastrophe areas
    • Reporting on child abuse in the internet
    • Aiding democratic elections – information, voting
    • Freedom of expression – expressing opinions anonymously
    • Fighting the corruption
    • Transparency and governance

** Source: GSMA

teliasonera contributing to a world of better opportunities

Bridging the digital divide

Sustainable communication services

TeliaSonera – contributing to a world of better opportunities

Fair business in all markets

  • Mobile phone - the single most transformative tool for development?*
  • In 5 years- 6 billion mobile phones - 1,4 billion mobile broadband subscriptions

* Jeffrey Sachs, Columbia University Earth Institute

bridging the digital divide
Bridging the Digital Divide
  • Access to telecommunications
    • Connecting remote villages with modern communications services
    • 1571 residents of Obburdon village in Tajikistan Pamir mountains (elevation 3641m)
  • Digital literacy
    • Window to the Future in Lithuania
    • Reaching for 300.000 citizens
    • European Commission e-Inclusion Awards
  • Safe internet usage
    • Blocking child sexual abusive images
    • Educating customers
    • TeliaSonera International Carrier Child Safe Guard
    • Partnering with ECPAT – Hotline to report violations
sustainable communication services
Sustainable communication services
  • Energy efficiency = cost efficiency
  • Innovative partnerships
  • Videoconferencing
    • Improved work efficiency
    • Improved work flexibility
    • Reduced travelling costs
    • Reduced environmental impact
  • With TelePresence meetings TeliaSonera saved
    • 1,392 business trips between Stockholm and Helsinki
    • 40 months of working time
    • USD 830,000 in travelling costs
    • 170 tons of CO2-emissions
fair business in all markets
Fair business in all markets
  • Addressing the challenges in different markets
  • TeliaSonera Shared values and business principles – Group Code of Ethics and Conduct
  • Integrity along the supply chain
  • Moldcell - Strategic approach and leadership in CSR
moldcell leadership in csr
Moldcell - Leadership in CSR
  • Technologies versus Society
    • ISO 9001:2000 Quality certificate
    • Alocard Alternative for hearing impaired
  • New management styles and corporate culture – 3 Codes implemented
  • Social partnership – building a sustainable future
    • Education for All national project with World Bank, Unicef, Ministry of Education
    • A house without dangers for children
  • Moldcell – Ambassador of Culture
  • For a world with better opportunities
    • Moldcell Scholarship
    • Festival of children arts
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