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The 21 Indispensable Qualities of a Leader. This presentation adapted from the book of the same title by John C. Maxwell (1999). What are the 21 indispensable qualities of a Leader?. 21 Traits of a Leader. Independent Information Professional AKA. Information Brokers Consultants

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the 21 indispensable qualities of a leader

The 21 Indispensable Qualities of a Leader

This presentation adapted from the book of the same title by John C. Maxwell (1999)

Information-2-Knowledge, LLC www.info2knowhow.com

slide2
What are the 21 indispensable qualities of a Leader?

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21 traits of a leader
21 Traits of a Leader

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independent information professional aka
Independent Information Professional AKA
  • Information Brokers
  • Consultants
  • Independent Analyst
  • Independent Researchers
  • Freelancers
  • Fee-Based Information Providers
  • Independent Information Professionals (IIP)

Information-2-Knowledge, LLC www.info2knowhow.com

what does an independent information professional do
What does an Independent Information Professional Do?

Provide information & knowledge services to:

  • organizations (all sizes and types)
  • with existing staff
  • independent of existing staff
  • contract
  • short term or long term

Information-2-Knowledge, LLC www.info2knowhow.com

1 character
1: Character
  • More than talk
  • Talent is Gift, Character is a Choice
  • Lasting Success with People
  • Leaders cannot rise above the limitations of their character

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personal assessments
Personal Assessments
  • Take assessments
  • Look for character flaws
  • Identify the patterns
  • Repair your character
  • Rebuild your character

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where can you demonstrate your character
Where can you demonstrate your character?
  • Library Associations
  • Private Companies
  • Public Companies
  • Health Agencies
  • Attorneys
  • Government Agencies
  • Educational Institutions

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2 charisma
2: Charisma
  • Love Life
  • Put a “10” on Every Person’s Head
  • Give People Hope
  • Share Yourself

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build rapport
Build Rapport
  • Focus on others
  • Make a good 1st impression
  • When meeting new people, learn their name and focus on their interest
  • Be positive and treat them like a 10.

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3 commitment
3: Commitment
  • When it comes to commitments, there are really only four types of people
    • Cop-outs (people with no goals, don’t commit)
    • Holdouts (people who don’t know if they’ll reach their goals
    • Dropouts (people who quit when the going gets touch)
    • All-outs (people who set goals, commit to learn and pay the price to reach them)

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getting started
Getting Started

Create a Plan that includes:

  • Research
  • Self-Assessment
  • Select a Niche
  • Develop a Business Plan
  • Join Professional Associations

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4 communication
4: Communication
  • The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others.

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effective communicator
Effective Communicator
  • Simplify Your Message
  • See the Person (be audience oriented)
  • Be Credible
    • Believe what you say
    • Show conviction
  • Be a catalyst for action (Give people something to feel, remember, and do)

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communicating with clients
Communicating with Clients
  • Advertising [Cards, Brochures, Website]
  • Articles & Books
  • Word-of-Mouth
  • Customer and Colleague Referrals
  • Association of Independent Information Professionals (AIIP)
  • Public Speaking, Radio Interviews
  • Social Networking

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5 competence
5: Competence
  • Competence goes beyond words.
  • It’s the leaders ability to say it, plan it, and do it in such a way that others know that you know how--- and know that they want to follow you.

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competence
Competence
  • Show up every day
  • Keep Improving
  • Follow Through with Excellence
  • Accomplish More than Expected
  • Inspire Others

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basic requirements
Basic Requirements
  • You need:
    • Experience to develop confidence in your own abilities.
    • Develop expertise in information services
    • Familiarity with information resources
    • Understanding of the information industry
    • Network for referrals
    • Business Sense

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research books
Research (Books)

Building and Running a Successful Research Business: A Guide For the Independent Information Professional, by Mary Ellen Bates (Information Today Inc. 2003),

  • Information Brokering: A How-To-Do-It Manual by Florence M. Mason and Chris Dobson (Neal-Schuman Publishers, 1998)
  • Super Searchers Make It On Their Own by Suzanne Sabroski

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research trends and impact
Research Trends and Impact
  • Articles
  • Internet
  • Examine Websites
  • Personal Interviews

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3 types of competent people
3 Types of Competent People
  • Those who can see what needs to happen.
  • Those who can make things happen
  • Those who can make things happen when it really counts.

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self assessment
Self Assessment
  • Do you have the Right Stuff ? (temperament and skills)
  • Identify knowledge gaps
  • Find available resources (enhance skills)
    • graduate library schools
    • community colleges courses
    • database vendors (LexisNexis, Dialog and Factiva)
    • Small Business Development

Information-2-Knowledge, LLC www.info2knowhow.com

know the tools of the trade
Know the Tools of the Trade
  • Different vocabulary
    • Primary/Secondary Research
    • Competitive Intelligence
    • Due Diligence
    • Deliverables
    • Not to Exceed Budgets
    • Error & Omissions Insurance
    • Non-compete clause

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6 courage
6: Courage
  • Courage is rightly esteemed the first of human qualities…because it is the quality which guarantees all others

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be courageous
Be Courageous
  • Courage begins with an inward battle
  • Courage is making things right, not just smoothing them over
  • Courage in a leader inspires commitment from followers
  • Your life expands in proportion to your courage

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only one key to success marketing
Only one key to success: Marketing
  • Become Visible
  • Develop Marketing Strategies
  • Develop Marketing Tactics
  • Create Marketing Kit
  • Niche Marketing (Show Uniqueness)
  • Free Advertising
  • Life Long Learning

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warm calls read sam richter s book
Warm Calls Read Sam Richter’s Book

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7 discernment
7: Discernment

Smart leaders believe only half of what they hear, Discerning leaders know which half to believe

-------- John G. Maxwell

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maximize effectiveness
Maximize Effectiveness
  • Discover the root issues
  • Enhance your problem solving
  • Evaluate your options for maximum impact
  • Multiply your opportunities

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put your foot in the water before diving in
Put your foot in the water Before diving in.
  • Building a business takes time, and an information business is no different.

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8 focus
8: Focus
  • Focus 70% on your Strengths
  • 25% on New Things
  • 5% on Areas of Weakness

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focus
Focus
  • Work on yourself
  • Shift to strength
  • Staff your weaknesses
  • Work at your priorities
  • Create a competitive edge

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cardinal virtues
Cardinal Virtues
  • Being Organized
  • Self-Motivated
  • Resilient
  • Determined
  • Dependable
  • Trusted
  • Perseverance

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9 generosity
9: Generosity
  • Be grateful for whatever you have
  • Put people first
  • Don’t allow the desire for possessions to control you
  • Regard Money as a resources
  • Develop the habit of giving

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slide35
“You have not lived today until you have done something for someone who can never repay you.”

---John Bunyan

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find opportunities to give
Find Opportunities to Give
  • Volunteer to Speak for nonprofit organizations
  • Volunteer to help a nonprofit set up their library
  • Create a network of resources
  • Give away tips for finding resources
  • Become a mentor

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10 initiative
10: Initiative
  • Know what you want
  • Push yourself to act
  • Take more risk

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slide38
“Only those who dare to fail greatly can ever achieve greatly”

--- Senator Robert Kennedy

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develop a business plan
Develop a Business Plan
  • You will need to:
    • secure financing
    • buy equipment
    • select a name
    • corporate structure
    • identify potential clients
    • develop a marketing plan
    • create 30, 60, 90 day plans

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11 listening
11: Listening
  • Change your focus and listen
  • Hear your customers’ concerns, complaints, and suggestions
  • Learn from your competitors
  • Listen to a mentor

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tune into your clients
Tune into your Clients
  • For ways to improve a project or process
  • Identify clear lines of accountability
  • Willingness to take advice
  • Need for value added services
  • Internal financial issues
  • Ethical and honest behavior
  • Industry referrals opportunities

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12 passion
12: Passion
  • Passion is the 1st step to acheivement
  • Passion increases your willpower
  • Passion changes you
  • Passion makes the Impossible possible

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let passion drive your niche
Let Passion Drive Your Niche
  • Specialization
    • technology
    • research technique
    • industry
    • type of service
    • type of product

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niche development
Online Searching

Bibliographic Instruction

ILL/Doc Delivery

Strategic Planning

Public Speaking

Telephone Reference

Space Planning

Competitive Intelligence

Training

Rapid Doc Delivery

Facilitation

Expert Witness Testimony

Primary Research

Niche Development

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you can not do everything
You Can NOT Do Everything
  • Specialization
    • makes marketing your services easier
    • make it possible for you to maintain your expertise
    • helps you stay highly competitive in this information-intense environment

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13 positive attitude
13: Positive Attitude
  • Your Attitude is a Choice
  • Your Attitude determines your actions
  • Your people are a mirror to your Attitude

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attitude aptitude altitude
Attitude, Aptitude, Altitude
  • Select work that you enjoy doing
  • Hire people with positive attitudes
  • Create a fun work environment
  • Apply your talents to worthwhile causes
  • Allow yourself to be creative

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client attitudes about iip work
Client Attitudes about IIP work
  • Independent Information Professionals that transform information from:
  • Descriptive Prescriptive
  • Reactive Proactive
  • Data Collection Insight
  • Detailed Summary Power Pages

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14 problem solving
14: Problem Solving
  • Anticipate problems
  • Accept the truth
  • See the big picture
  • Handle one thing at a time
  • Don’t give up on a major goal when you are in the valley

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find solutions
Find Solutions
  • identifying & handling information challenges
  • comprehensive due diligence
  • expert research
  • competitive services
  • global market
  • customizing deliverables
  • complex and/or rush request
  • accuracy and rapid turnaround

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use outside resources to find solutions
Use outside resources to find solutions
  • Small Business Administration
  • SCORE
  • Community Colleges
  • Executive Coaches
  • Chamber of Commerce
  • Business Associations
  • Small Business Development Centers

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strategic imperatives
Strategic Imperatives

Must be

  • very organized
  • self-motivated
  • able to handle isolation, tolerance for uncertainty and disappointment
  • able to balance multiple task
  • able to keep good records
  • capable of handling rejection
  • capable of keeping yourself physically fit

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15 relationships
15: Relationships
  • Work towards understanding people
  • Have a leaders heart – love people
  • Extend a leader’s hand – help people

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relationship building
Relationship Building
  • Keep Lines of Communication Open
  • Don’t rely on technology to create relationships
  • The Best Surprise is No Surprise at all
  • Provide Clarity in your Work
  • Develop a Networking Plan
  • Help people connect to one another

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16 responsibility
16: Responsibility
  • Get the job done
  • Go the extra mile
  • Be driven by excellence
  • Produce regardless of the situation

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the buck stops here
The buck stops here!

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contingencies
Contingencies
  • Develop a contingency plan
  • Develop a disaster plan
  • Backup Computer
  • Develop a network of subcontractors
  • Identify alternatives

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17 security
17: Security
  • You must feel secure to make others feel secure
  • Give more to people than you take
  • Don’t limit your best people
  • Don’t limit your organization

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past work experience helps minimize insecurity
Solo Librarian

Reference Librarian

Technical Service Librarian

Library Director

Academic Librarian

Corporate Librarian

Information Specialist

Part-time Consultant

ID Client Needs

Primary & Secondary Research

Negotiating & Estimating

Project Management

Proposal Writing

Business Management

Past Work Experience Helps Minimize Insecurity

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18 self discipline
18: Self-Discipline
  • Develop and follow your priorities
  • Make a disciplined lifestyle your goal
  • Challenge your excuses
  • Remove rewards until the job is done

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set a priority to build a professional network
Set a Priority to Build a Professional Network
  • Resource People
  • Subcontractors
  • Temporary Employees
  • Freelancers
  • Other Specialist
  • Experts In the Field
  • Client List

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contact to contract process
Contact-to-Contract Process
  • Initial Client Identification
  • Contact with Client
  • Face-to-Face Meeting
  • Submit Proposal
  • Contract Negotiation
  • Deliverables
  • Final Reports
  • Presentations

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19 servanthood
19: Servanthood
  • Put others ahead of your agenda
  • Possess the confidence to serve
  • Initiate service to others
  • Don’t be position conscious
  • Serve out of love

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opportunities to serve
Opportunities to Serve
  • Association of Independent Information Professionals
    • Affiliate Relationships, Marketing, Negotiating, Technology, Meeting Planning
  • Special Libraries Association
    • Committee Work, Network Development, Presentation, Mentorship

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20 teachability
20: Teachability
  • Keep growing
  • Overcome your success
  • Swear off shortcuts
  • Trade in your pride
  • Never pay twice for the same mistake

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lifelong learning
Lifelong Learning
  • Business Operations & Management
  • Marketing & Public Relations
  • Networking & Teambuilding
  • Primary & Secondary Research Skills
  • Financial Resources Management
  • Estimating & Contract Negotiation
  • Training and Facilitation

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21 vision
21: Vision
  • Vision starts within (see what could be)
  • Vision draws on your history
  • Vision meets others needs
  • Vision helps you gather resources

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strategic advantages
Strategic advantages
  • determine your own future destiny
  • decide projects/special interest to pursue
  • decide how your time is spent
  • develop your budget and expenditures
  • flexible scheduling
  • mobile technology
  • virtual services
  • new innovative information challenges

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dare to march to a different drummer
Dare to March to a Different Drummer!
  • In a time of change, Independent Information Professional/Consultant work appeals to those with an independent spirit - people who have always been able to handle the rewards and the rejection, but who prefer to do so on their own time.

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don t quit your day job until you ve mastered at least half of the 21 traits of a leader
Don’t Quit Your Day Job until you’ve mastered at least half of the 21 Traits of a Leader!

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acknowledgement
Acknowledgement
  • The content of this presentation was adapted from John C. Maxwell’s Book
  • The 21 Indispensable Qualities of a Leader: Becoming the Person Others Will Want to Follow

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